Three

May 2025
Three have reported a false missed payment on my account. They are very blasé about rectifying this. Do not use them ever. Go to EE or any other provider. Checking the Three forums reveals this is disturbingly common issue. Report to the FCA ombudsman and sue for compensation. Three are displaying mass negligence. Make them responsible.

Three mobile requires you to have credit card for enabling all features which is nonsense and illogical Its pathetic designed mobile network. Its complete rubbish network with no connectivity.

If you're thinking of setting up a direct debit for somebody, you know. Do not use this phone provider. After your contract ends, they continue to demand payments four months after your agreed contract ends. You're required to pay another month after you leave them, but the bills never stop coming. The people in the shops won't help, and the staff on the phones speak poor English. There are no managers to report to. Nightmare! I wasted many days of trying to resolve it.

Following the death of my partner it has taken more than six months to close his accounts. Despite going into store, online chat and multiple phone calls during this time. I got lots of "platitudes", lots of "its dealt with" but still the bills come. I have refused and will continue to refuse to close my complaint now, even though they really pressure you to. I am assuming that the ombudsman has no recourse if you accept the complaint is dealt with.

I have been with Three for for a year and it's been so terrible. We barely have any connection most of the time, and when we have it it is painfully slow, I have terminated the contract as soon as we were allowed. It's been a terrible experience all throughout, customer support is very bad and just to cancel it takes an hour on the phone. Please don't fall for their marketing traps.

Very vague and untrustworthy sales pitches. I ordered their 5g home broadband after repeatedly getting the sales person to verify I would receive good and better speeds than my current provider.

Naturally it is always yes, I am in the perfect area and everything will work great.

It arrives... guess what... It is slower than Talk Talk:D

So I phone up to complain, 1 hour of moving stuff around the house to prove that it is still bad... then I want to cancel... another 20 mins later and finally I am told I will get a return label in 24 hours.

24 hours later... no label. I call again and now I am told I need to wait 2 days.

This company is an UTTER JOKE.

Unfortunately I made a mistake and renewed my contract. I don't know what happened to this company. I have had the new contract for over 3 months and have had two complaints filed. I'm trying to change my surname after the wedding, I've already sent 2 emails after which I should receive an email ID with a number, but I don't receive it, so I can't change my surname! I don't want to write about all the complaints, but I can advise you to choose another company if you want peace of mind!

Website support:
No webpage to cancel account.
No information about how to find Three number.
You can't access any customer support without Three number.
Once I found my Three number, I've entered it on the webpage login, but it takes me back to the same page.
I've tried to access using email and password. It said password is incorrect. I've asked to set a new one, but I've never received the email to do so.

Phone support:
Did not recognise my own number, the message kept repeating and I couldn't speak to an operator.
Once I found my Three number, I waited 10 minutes to speak to an operator. He hang up when I said I didn't have access to emails in that moment, despite providing other verification proofs.
The second time I called I managed to cancel my account.

Well deserved rating of 1.2/5, absolute $#*!show. The most unreliable coverage and network I've ever seen in my life. Customer service is garbage. Sometimes I even get an urge to get in a car, drive to Three salon and waggle the $#*! out of them. The only thing they are competetive at is charging as much as other networks. Finally managed to get rid of it and wouldn't go back even if they pay me instead. Staying is basically the same as having no network. You were warned. AVOID!

I bought Three 10GB data only package a few times. Last month I used all 10GB in roaming mode. This month with a new package of 10GB data, when reaching 2GB in roaming mode, my data use was cut off. Rather than reference to the 12GB monthly data limit as advertised in their website and in my personal Three area, they now refer to an unclear document under their priceguide, which document I don't know. They set a data limit of 12GB per year or per rolling two months (still not clear) rather than per month. Anyway Three lost a customer today. They offered me to buy add-on data but I don't want to do business with a company which is not transparant about their pricing structure and data roaming policy. Byebye Three.

Avoid three at all cost been a loyal customer of ten years. Paid on time every month won't let me upgrade saying there is a fraud issue even though I last security. Promised a new phone out 4 times and cancelled each time. Now they refuse to give me my PAC code so I can't take my number elsewhere

They will cheat you out of cancelling in so many ways. Expect to spend hours on the phone trying to achieve this. I thought it was cancelled and then moved countries, in the meantime they kept billing my uk account for three years then sent debt collectors after me once they drained it. Emailed them twice and called three times trying to cancel, still have not got clear cancellation.

Please, do yourself a favour and save yourself some major stress and go with a different provider. They are capable of anything to get as much money from customers, including charging you twice for bills, that will take you months to fight, and when they finally budge and give you a rightful refund, they would send you to debt collection for the refund you have just received. I have had this going for almost two years and still have debt collection on the case, which affects my credit records. Unbelievable how bad they are, no wonder all the reviews sites give them the worst scores.

Having been a customer of three for over 12 years it's time to move, the customer service is shockingly poor, endless wait for live chat, if you call them you have an operator who you can't understand and half the time they don't understand you because they are of foreign accent, they can't even pronounce my name most times, the Webb site is very slow and badly needs a overhaul you can't find the information you need as most of it is vague and leaves you guessing, they are quick to take your money and that's the only thing they do promptly, the signal is ok most of the time but the customer care will drive you mad if your unfortunate enough to need it, that is my honest opinion after 12 years it's gone down and down, no doubt three will not worry much about me leaving they'll just annoy and overcharge someone else,

I have raised the same issue multiple times to different agents. I had data issues, and I asked them to keep the case open or at least be patient in case I loose connection. I have been dropped out of the chat just after a couple of minutes, even though I have screenshot to prove I continued to message them.
Each agent told me something different, but resolved nothing. They refuse to give direct answers unless you force them to, there is no consistency, and they charge you for services they cannot provide!
It is an absolute outrage, as I have been with them for over 15 years. I formally request the case to remain open as it had not been resolved and I didn't have hours to spend on the phone, going around in circles.
Non of it had been taken into consideration.
They offered me something I sad no to, because I didn't feel it was fair to remove 22 pounds from a £60 bill for roaming I could not access. Yet they proceeded with the credit and closed the case.
It is impossible to have anything resolved. And I could go on. The most incompetent service ever, without exaggerating! Avoid!

I recently bought a £35 SIM card from Three at the airport, which was supposed to provide 150GB of data for my month-long trip in Europe. However, once I left the UK, I found out that I only had access to 12GB of data when roaming, which was not disclosed to me at the time of purchase. This left me with insufficient data for most of my trip, causing significant inconvenience.

When I contacted Three to complain, they said they could only contact the store that sold me the SIM and refused to offer any credits or partial refunds. This lack of transparency and poor customer service is a scam.

A simple task of transferring my old Three number, to a new sim has taken 5 phone calls lasting over 2 hours in total; and is still not complete. Staff are rude and incompetent. I would not recommend them under any circumstances.

I received a phone that was not mine, asked to send it back cost £7.65. My new has not arrived told Monday then Wednesday then Tuesday, then Monday again never came, they have also taken £30 out of my account when I phoned them they kept hanging up. So thats £37.65 still know phone

If I write a true & accurate review, it will be like War & Peace. Without the Peace!
They are impossible to deal with & if you want to keep your sanity you would not be so stupid as to have a contract with them.
They're seen as quite cheap, but you know the old saying….
"You buy cheap, you buy twice!" Just simply avoid like the plague.
Ps. I'm even annoyed at having to give them 1 star. There should be an option for zero.