ThreeReviews 176

I cancelled my bill in store in Manchester uk, they are still waiting for my payment tried
To call help line tried to contact store, no answer

I've never actually hated a company before dealing with three. Cut my business sim off for no reason still trying to get my number back 8 days later

May 2025
Three have reported a false missed payment on my account. They are very blasé about rectifying this. Do not use them ever. Go to EE or any other provider. Checking the Three forums reveals this is disturbingly common issue. Report to the FCA ombudsman and sue for compensation. Three are displaying mass negligence. Make them responsible.

Three mobile requires you to have credit card for enabling all features which is nonsense and illogical Its pathetic designed mobile network. Its complete rubbish network with no connectivity.

If you're thinking of setting up a direct debit for somebody, you know. Do not use this phone provider. After your contract ends, they continue to demand payments four months after your agreed contract ends. You're required to pay another month after you leave them, but the bills never stop coming. The people in the shops won't help, and the staff on the phones speak poor English. There are no managers to report to. Nightmare! I wasted many days of trying to resolve it.

I bought Three 10GB data only package a few times. Last month I used all 10GB in roaming mode. This month with a new package of 10GB data, when reaching 2GB in roaming mode, my data use was cut off. Rather than reference to the 12GB monthly data limit as advertised in their website and in my personal Three area, they now refer to an unclear document under their priceguide, which document I don't know. They set a data limit of 12GB per year or per rolling two months (still not clear) rather than per month. Anyway Three lost a customer today. They offered me to buy add-on data but I don't want to do business with a company which is not transparant about their pricing structure and data roaming policy. Byebye Three.

Following the death of my partner it has taken more than six months to close his accounts. Despite going into store, online chat and multiple phone calls during this time. I got lots of "platitudes", lots of "its dealt with" but still the bills come. I have refused and will continue to refuse to close my complaint now, even though they really pressure you to. I am assuming that the ombudsman has no recourse if you accept the complaint is dealt with.

On May 21,2024, I visited the Three store at 49 North End Road in Croydon to activate the 5G Home Broadband service. Unfortunately, upon verification, I discovered that the service is not available in my area.

Within the same week, I returned to the store to cancel the contract. On May 25,2024, the store staff initiated the cancellation process by contacting customer service. On June 21,2024, I received the return envelope for the 5G Home Broadband device and promptly returned it to Three.

To my surprise, on July 1,2024, I received an email informing me of a £34.14 charge related to the contract. I immediately paid the charge. Customer service initially informed me that these payments would be refunded; however, upon my subsequent call, I was advised that no refund would be issued.

"I have made payments up to now: on July 2,2024, for £46.16, July 15,2024, for £34.12, and the upcoming scheduled charge for the end of the month of £454.96, due on July 31,2024"

I would like to emphasize that I acted promptly to cancel the contract as soon as I discovered the service's unavailability in my area.

I kindly request your intervention in this matter to ensure a fair resolution. I believe that due to the service's unavailability in my area and my timely efforts to cancel the contract, I should not be liable for any charges.

I have been with Three for for a year and it's been so terrible. We barely have any connection most of the time, and when we have it it is painfully slow, I have terminated the contract as soon as we were allowed. It's been a terrible experience all throughout, customer support is very bad and just to cancel it takes an hour on the phone. Please don't fall for their marketing traps.

I have raised the same issue multiple times to different agents. I had data issues, and I asked them to keep the case open or at least be patient in case I loose connection. I have been dropped out of the chat just after a couple of minutes, even though I have screenshot to prove I continued to message them.
Each agent told me something different, but resolved nothing. They refuse to give direct answers unless you force them to, there is no consistency, and they charge you for services they cannot provide!
It is an absolute outrage, as I have been with them for over 15 years. I formally request the case to remain open as it had not been resolved and I didn't have hours to spend on the phone, going around in circles.
Non of it had been taken into consideration.
They offered me something I sad no to, because I didn't feel it was fair to remove 22 pounds from a £60 bill for roaming I could not access. Yet they proceeded with the credit and closed the case.
It is impossible to have anything resolved. And I could go on. The most incompetent service ever, without exaggerating! Avoid!

I recently bought a £35 SIM card from Three at the airport, which was supposed to provide 150GB of data for my month-long trip in Europe. However, once I left the UK, I found out that I only had access to 12GB of data when roaming, which was not disclosed to me at the time of purchase. This left me with insufficient data for most of my trip, causing significant inconvenience.

When I contacted Three to complain, they said they could only contact the store that sold me the SIM and refused to offer any credits or partial refunds. This lack of transparency and poor customer service is a scam.

Worst of the worst. Have been with this company for over 10 years, my phone connection hasn't been working for over a year; one bar wherever I go, no connection to internet. Have to contact them every month with no help, tell you to turn your phone off and on to basically disconnect your chat from them. Today I finally got pass all their basic info on how to restart a phone, as if I've not been doing that for a whole year... today they told me it was their fault they have had "work" going on to improve their services... I said for over a year... she said yes these things take time. Yes time I've been paying £80 a month for unlimited data and can't even get a connection. Their compensation offer was a one off offer of £13?! What a joke. I have been paying £80 a month for a service that I have not been receiving for them to offer me £13! 10 years of being a customer and you get offered that. Told them I want to cancel, was told I'll have to pay 40% fees. Will be escalating this. Absolute joke of a company. Only want your money while they don't provide what you pay for.

I am Three customer from last 10 years, i have sim only contract and paid every Month £10.78 never stop my payment ever they charge me £31.00 in May 2024-after i paid- i try to complaint but Mr HARSH KANOJIA from complaints department did not submit any complaints ************** and reject to forward to escalation team, if i asked why - the answer is i can complaint by Ombudsman - my question is " IN INDIA BASED CUSTOMER SERVICE ARE THEY QUALIFIED FOR UK CUSTOMER SERVICE? The customer service from three need to be urgently upgraded and "Mr HARSH urgently need a customer service course and review,
Reason: The complaints is healthy method for every company to find out there "Errors" resolve it to upgrade the bateter system.

Internet is not working, phone not working in deferent country eder so if you go on holiday you can't call anywhere.

Website support:
No webpage to cancel account.
No information about how to find Three number.
You can't access any customer support without Three number.
Once I found my Three number, I've entered it on the webpage login, but it takes me back to the same page.
I've tried to access using email and password. It said password is incorrect. I've asked to set a new one, but I've never received the email to do so.

Phone support:
Did not recognise my own number, the message kept repeating and I couldn't speak to an operator.
Once I found my Three number, I waited 10 minutes to speak to an operator. He hang up when I said I didn't have access to emails in that moment, despite providing other verification proofs.
The second time I called I managed to cancel my account.

We took out a broadband contract with 3.
The broadband speed in the house is terrible.
We phoned 3 to terminate the contract. They told us we'd have to go into a shop to do it ( why? - because they're deliberately obstructive Rs holes.). We went into the shop at the white rose centre Leeds and were told very abruptly by the passive aggressive manager 'Shaf' that they couldn't cancel the contract without us giving the box back. Sky send out return packaging for this and i had thought 3 would do the same.
So we took the box into the shop in Trinity Shopping centre in Wakefield. The staff there had some people skills ( unlike Shaf) and were polite. We were told they could have sent us out some packaging to return the router in. So it seems Shaf was lying. Unsurprisingly. That guy shouldn't be let off his lead in public never mind 'run' a shop. He is a total tool.
3 are awful. We also got a sim contract with them and the roaming data drips rather than flows. If ( like me) you have been daft enough not to read and be put off by all their terrible reviews online, hopefully you're still in your 30 day money back window. If not, you've been shafted. If you are still in that window, don't listen to their bull, get out now before you're tied in.

Very vague and untrustworthy sales pitches. I ordered their 5g home broadband after repeatedly getting the sales person to verify I would receive good and better speeds than my current provider.

Naturally it is always yes, I am in the perfect area and everything will work great.

It arrives... guess what... It is slower than Talk Talk:D

So I phone up to complain, 1 hour of moving stuff around the house to prove that it is still bad... then I want to cancel... another 20 mins later and finally I am told I will get a return label in 24 hours.

24 hours later... no label. I call again and now I am told I need to wait 2 days.

This company is an UTTER JOKE.

Well deserved rating of 1.2/5, absolute $#*!show. The most unreliable coverage and network I've ever seen in my life. Customer service is garbage. Sometimes I even get an urge to get in a car, drive to Three salon and waggle the $#*! out of them. The only thing they are competetive at is charging as much as other networks. Finally managed to get rid of it and wouldn't go back even if they pay me instead. Staying is basically the same as having no network. You were warned. AVOID!