Three

Three takes your money for even not asking or as I have experienced now after been with them for over 25 uears. I had 7 contracts now reduced to onlt two waiting for them to exopire to get rid of these pests from hell. Their customer service that is based in India by dumb ignorent ones promise you will coreect what they messed up but this never happens. I have called them plenty of times with the same result.
It takes you at least over half an hour to one hour just to talk to them as thier option will not let you through to talk to someone. Thier reception too is now i feel from India where the other party yo cakking or they calling you cant haer you, This has been going on for so long now - I am fed up so will soon cancell my contarct as they have not kept their part of the contract to supply me with honest service and given me false hope of sorting my problems out. They take our money but where it goes Gos only knows.
THIS IS PURE CORRUPTION FROM INDIA OR HERE!

I wish I could leave less than one star. After my phone was stolen I contacted Three who told me a replacement SIM could be sent out to me, or I could pick one up in a store immediately. I closed my business up to go to a three store and was told it would take about 2 hours to activate a SIM. Two hours later I was told on live chat that it would take up to 24 hours. I was then falsely told my activation would be prioritised. The next time I contacted Three I was told 48 hours to activate a SIM. I then spoke with 5 different people on live chat who all gave me completely contradictory information. Some said that going to the store wouldn't do anything, while others said that only stores could activate SIMS acquired there. Every time I contacted Three I was given a longer time frame. Later on I was told that another SIM had been activated on my account, a SIM that had been mailed to my old address, something which I never asked for. I pointed out at least 5 times that I can't access my old address to which the live chat kept reminding that an activated SIM would be delivered today, clearly ignoring my messages. I then went to the Three store where I was told that it would now be 5 days to activate my SIM. 5 days when I was told two hours and the Three website lists that it should happen within a couple of hours but can take up to 24. When I said this was absolutely not good enough and I can't run a business withouht my phone, the offered me a temporary SIM for the week. Only problem is the temporary SIM has a different number, therefore I can't access Whatsapp or any apps with two step verification. This is beyond unacceptable in 2021. 5 days to activate a SIM that I was mislead into buying under the pretext that I would be able to use the phone that day. This is the information I was given Three staff and their own website. Furthermore every time I went onto Live Chat I was lied to. Worst phone company I've ever dealt with. I look forward to my contract expiring so I can leave Three.

Anyone considering joing Three, know too that their data coverage is almost non existent in London, the South East, Wales and anywhere rural.

Three network coverage is total crap and I am not even sorry for these harsh words. I was stupid enough to sing up for a 24 month contract because I just moved to the UK and did not research mobile operators well enough. I also have 2 SIM cards with Three, which doubles the trouble.
Network coverage is close to non existing. When outdoors in the very center of London it kinda works, but going just a bit on the outskirts, such as Hamstead, Shepherd's Bush, Richmond or wherever I barely get 1 or 2 bars. Trying to plan a route on google maps while being on the street? Make sure you take a few steps in the direction where you have just enough internet to serve your needs. Trying to use internet indoors is out of question. Wanna go to the restaurant? Make sure you google for images of the dishes before you enter, because no internet will be served for you inside! 5G coverage across London? I barely get 4G anywhere I go!
Trying to resolve issues the nice way also did not help. On top of technical problems, the customer service ignorance is astonishing. I actually have a quote ref (*******) which is a disgrace. This is not the first time I complained, but the first one which triggered me. I called them to say I want to leave Three because of the network coverage. I got a bunch of non-sense suggestions, such as reset your network settings, close all apps, restart phone, etc. We are living in the 21st century and are still struggling to provide normal service without telling customer to switch on/off? Then Three asked me which postcode I am in. Stop. Really? What is this question about? It has nothing to do with the quality of service. Anyways, I was at Shepherd's Bush, so I told them the post code. You will not believe it, but then Three told me that there is some maintenance work happening at this postcode and I need to wait for a month until it gets resolved and they advised me to use WiFi in the meantime. I replied that this is nonsense. Then Three got disconnected and I received an SMS saying that my complain was resolved. NO. That is total crap, my case is NOT resolved. I have used many other providers in different EU countries, nothing comes close to this crap. If I complain about the network coverage in general why even bother asking me for the specific postcode? Do you see me living my whole life within one block? Am I not allowed to leave my postcode area? Why did I even get a SIM if all I do is sit at home? Guess what, I am constantly traveling around UK & EU and I need internet everywhere I go. I know they have been instructed to talk down customers so they cannot leave Thee, but they brought it to a whole new level.

Hi this is Sabbir Ahmed,
I am your valuable customer on 3network.
I have been lots of issue about my sim contract, it was 5days before i call to 3G customer care for a issue but without my permission they update my contract even they made a mistake & send iPhone 15pro max to my address, i already returned this phone next business day via royal mail service, during this time "Jennifer" she was assist me for everything & she said after I returned my issue will be solved but she was a big LIAR, even all of the staff who working in 3G customer center all are LIAR, they never a good humen indeed Except "KHUSHBU" that girl. She was really a big heart person & i really respect her for honesty & dignity.

I truly want all of your employee please if you want to be good human soul should follow "KHUSHBU". Even last 5day everyone they receive my call after then whenever i tell my issue everyone just cut my call or hold my phone without any response but except "KHUSHBU".

Finally i would Like to sat that my issue still not solve. Even i also don't know when it will be solve. But my experience on 3G its a bull $#*! service ever in the UK..

Customer services do not care about they Customer s or the the way they treat them... lies... lies