website thubmnail of Three
How would you rate Three?
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GB
1 review
2 helpful votes
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Zero stars
June 20, 2023

Rip off merchants will set up accounts you don't want just to scam you. Customer service is tragic. Do not go with Three.

Date of experience: June 20, 2023
GB
1 review
1 helpful vote
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Worst company ever
March 16, 2022

Worst company to deal with would rather go without a phone then be with 3 anymore avoid at all cost no loyalty

Date of experience: March 16, 2022
GB
1 review
1 helpful vote
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Bad company!
June 20, 2023

This company made me a big disappointment they didn't try to solve the problem they just took my money by force

Date of experience: June 20, 2023
India
1 review
0 helpful votes
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This company is fraud
November 4, 2023

I cancelled my number and then moved to another country but they are still billing me and higher than ever.

Date of experience: November 4, 2023
GB
1 review
2 helpful votes
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Twats
March 11, 2022

Legs it when things start going wrong looks absolutely $#*!e on our shirt anyway thank god it will be plain

Date of experience: March 11, 2022
Norway
1 review
0 helpful votes
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I am done
April 17, 2023

The worst network experience in my life.

Everything is bad: customer service, mobile service, internet coverage, and these disgusting attempts to constantly sell me anything whenever I come to support with my issues

Date of experience: April 17, 2023
GB
1 review
2 helpful votes
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Three network review.
October 8, 2023

Three is the worst network iv had, signal is extremely Weak in most areas, I hate it & I'm going elsewhere. Iv generously given 1 star.

Date of experience: October 8, 2023
Virginia
1 review
0 helpful votes
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I just called Three (31 August 2023) and I called regarding to cancel my contract and waited for 1 hour only for the employee to put me on hold. I had spoken to 5 different colleagues and they all said my contracts ends on 8th September 2023 and I had a overdue amount left to pay and the colleagues said that inorder to cancel my contract I need to pay the overdue amount first, after paying the amount i spoke to the next colleague which then he said my contract ends 12th December 2024 and said I have to pay £200+ inoder to cancel my contract. After the untrained staff who didn't know how to speak to customer clearly and have no manners, said "it was probably a glitch in the system" I asked to speak with a manger to which they said he is busy at the moment and I should hold. After being on hold for 10 minutes, the person comes back and says I just spoke with my manager and he told me the same thing. So I asked I still want to speak with the manager. He said to wait again and waited for another 5 minutes for them to just hang up after wasting 1 hour 30 minutes of my life. I would never again recommend this to anyone nor will I ever come back here ever again. 0 stars is too low for the way I got treated today by the very untrained staff and not professional at all. I would like this matter to be checked out thoroughly as the calls get recorded for monitoring and training purposes. I had called with the following number

Date of experience: August 31, 2023
Ireland
1 review
1 helpful vote
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Rubbish service
March 12, 2022

Awful service, can never get coverage in any area of my home and the 4G connection also never works for what I need it for

Date of experience: March 12, 2022
GB
1 review
0 helpful votes
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Increased the contract price 3 month after I started the contract, when I complained they blamed the government which is a BS as well their network signal is very bad,,, scammers

Date of experience: May 20, 2022
GB
2 reviews
2 helpful votes
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Awful Customer service
August 21, 2023

Locked me into a sim only contract I did not want and trying to charge me £400 to cancel

Been a loyal customer for 4 years they have gone downhill

Date of experience: August 21, 2023
GB
1 review
1 helpful vote
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Shocking
March 12, 2022

I would put 0 stars if I could. The service is so bad. Worst company ever! Would not recommend. Get EE Or something better

Date of experience: March 12, 2022
GB
24 reviews
76 helpful votes
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One, two, THREE but I'll give it FIVE!

I write this review on behalf of all those, "not so young" phone users, who want a "pay-as-you-go" service but without that "pay-through-the-nose" call cost.

I recently got a new smartphone, yes I can use a smartphone, even at my great age of 58. I tend to use mobile phones for "emergencies" (the last time i topped up my old mobile was 2008) and the landline for the rest. My old mobile charged 30pence a minute and average signal coverage. I changed to three and now get 3pence per minute+good signal coverage+150mb of data free each time I top up. I have used the phone more in the last month, than I did in the last two years.

Three was easy to set up, a good signal coverage (and I live in the wilds of Cumbria), had a free sim and a call rate a lot cheaper than even a landline. If you are looking for a call provider and don't want to get ripped off on pay as you go, then give three a go.

Update 23/05/2016 I have been with 3three for about eighteen months and am still 100% happy with them. A good signal, very cheap calls, texts and data. An easy to use website, which makes topping up a breeze. Yes, I still say if you want cheap easy pay as you go, then give 3three a go.

Date of experience: December 25, 2014
Germany
1 review
2 helpful votes
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Poor service
March 11, 2022

Poor service. Interested only in money. Leave you in a hard time. I would recommende vodafone or o2 instead.

Date of experience: March 11, 2022
Canada
1 review
1 helpful vote
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$#*!e
March 12, 2022

Absolute $#*!e pls never use this network this is one of the worst networks out there it has betrayal written all over it

Date of experience: March 12, 2022
GB
1 review
1 helpful vote
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Rubbish
March 17, 2022

Three mobile not loyal jump ship when they sponsor people example CHELSEA FOOTBALL CLUB shame on you what exactly has chelsea done? Poor poor phones signal poor to

Date of experience: March 17, 2022
GB
1 review
2 helpful votes
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Terrible service
March 12, 2022

Terrible service, rubbish deals, rude staff and customer service. Would not recommend this company to anyone!

Date of experience: March 12, 2022
Pakistan
1 review
1 helpful vote
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Good riddance
March 12, 2022

I have had better experiences with my Telco products in Pakistan than with 3 UK. Absolutely awful service.

Date of experience: March 12, 2022
GB
1 review
1 helpful vote
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Scammed my mum
July 24, 2023

They said they will change the unlimited £20 to the same unlimited to £6 because she has been a customer for 10+years but turns out it was a 4GB data plan lol

And for half the month she was on unlimted the other half she was on 4GB data plan even though she paid £20

Customer support are scamming thieves, slow, takes hours to make a small change, bad signal, ironically there were no signal outside their three local store with the three simcard LOL, absolutely waste of life do not use them

Date of experience: July 24, 2023
GB
2 reviews
1 helpful vote
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Waste of money and time
November 27, 2023

Very poor quality network, it doesn't work properly in any place. It really waste of money and time. Internet is very horrible

Date of experience: November 27, 2023

Overview

Three has a rating of 1.1 stars from 174 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Three most frequently mention customer service, sim card and direct debit. Three ranks 233rd among Mobile Phones sites.

service
118
value
108
shipping
85
returns
80
quality
100