Three

The worst company ever for Chelsea no good internet big lang and very expensive for this i put a and bye 3

Because i cant give 0 star and because they will cancel your phone contract for no reasons. I do not recommend

Terrible customer service. Will be looking for another company. Need to remember how important it is to service the community.

What a complete shock! Having left my previous Broadband provider I settled on Three ( wish I hadn't)!
Before signing up I'd asked ( condition of signing up with Three that the " Cooling off period starts when my current deal/provider ended " NOT A PROBLEM SIR, LETS SIGN YOU UP THEY SAID...

Had to stay home two different days as the promised WiFi Hub never arrived, more money out of my pocket as I couldn't work from home and had to take those days off to wait for it to arrive! Old contract ended, plugged the Three hub in and NOTHING, they asked for me to move it round the house, which I did but again NOTHING...

Contacted Three to explain the issue, each time having to wait 40-60 on the phone ( I called them 19 times for the same issue by the time I left them) passed from Piller to post PATHETIC!

They finally agreed to cancel my contract, but said that because I'd over-run my " Cooling of period " I was getting stuck with a bill off £400... REMEMBER, THE AGREEMENT WAS MY COOLING OF PERIOD STARTS WHEN THE OLD FINISHES... Each time ( out of the 19 times I called them) I had to remind that new person I was speaking with about the whole situation!

Please avoid, absolutely NOT worth the pain and drama...

We are the dogs bollocks, so come get us. Also Three UK are trash please do better. + didn't ask + ratio + shmuck

Three is a scam company. I will never be recommending you to anybody and I wish I'd never joined. I've not been able to properly use my iPhone and receive calls and texts that aren't through iMessage for over a month now because my old mobile number with Vodafone that I wanted to keep was not successfully switched over to my new Three SIM card. It turns out that Three made the mistake of switching over my old mobile number to my new Three broadband SIM card instead. I've just received a new SIM card today - after the previous SIM card never showed up - and guess what?! It doesn't work! The old mobile number still isn't showing up in my phone. I've tried turning iMessage on and off, turning my phone on and off, resetting my network settings, etc. and *nothing* is working. I can't enter the old mobile number that I wanted to keep into my phone, either, because it isn't receiving texts that aren't through iMessage, let alone no calls. Three has royally screwed up.

The live chat agents all suck and recommend me to do the same exact thing over and over again when I said I already have tried that procedure multiple times. They then try to push that exact procedure on me and never solve the issue.

What could have been a very easy fix has now turned into a huge pile of problems.

I'm past my wit's end and quite frankly, I don't see an end in sight to this issue which clearly is not on my end.

I sent in a complaint about 3 weeks ago and have yet to hear back. Three of course says they aim to reply within 14 days but I know by now that that's a joke. Going to have to go to the Ombudsman if this is unresolved after 8 weeks. You have another month to get your act together, Three.

Three mobile have lied to me and know where they lied to other customers about prices. They say one price then charge more

I WISH I COULD RATE THIS 0 or LOWER!
I am unfortunate to not have a driving license or a passport, because my health has deteriorated

NOW Three will not accept any identification that I can offer,
I Want to cancel a contract which rolls over to standard rates at the end of the month, because I have mislaid the MIFI unit that the card is in...
Recently Three have deleted my accounts and will only let me re establish one account, because I only have one email address.
So. I Have a contract for a Number that I Have never dialled, lost in a mifi unit that I cannot recover the card from,
There is no email address because three have closed my user access, and they can't send an sms message to the card for me.
They will not accept any of the eleven items of identification. They want an ex driver to fraudulently apply for a driving license or buy a passport, and create a new email address, rather than create a new sim, which they could do in minutes, so that their system can send me a 4 digit passcode to identify me.

Even though the person in the shop has personally dealt with me before, and has identified me on my three telephone number
Three can see the account on their system, it has my name and address, and my bank direct debit but they don't believe that I am me...
Basically I AM SCREWED

Lack of commitment and follow through. Not trustworthy. Will not stay true to their word and prior agreements.

Wish I could put no stars for this rating. The company is not valid. The terms are not secure. Not a company to trust.

Not a strong bond and the network disconnected in the middle of the journey would recommend Samsung and Yokohama

No or bad signal anywhere
Also very bad customer service
Don´t us three!

Customer service doesn´t answer

Not responding any calls or messages
Not responding any calls or messages
Not responding any calls or messages

Coverage is so poor.
How are these even a major player.
You will regret it.
Over priced, always struggling for service.

Barely works, leaves you the moment something starts to go wrong. Do not sign a contract with three, you'll regret it

Horrible company that'll sleep with your mother. Then leave swiftly into the night. Also v ugly logo.

I completed the form to leave, told I had to use a transfer number to go to a different provider but was offered NO OPTION for my case, which was that I was leaving the UK so I wasn't going to switch to a different provider. After a month, started trying to charge me the monthly amount, I didn't pay it. Got sent to a debt collecting agency, my phone number got blocked. This whole thing made it impossible for me to get in touch with the customer service center, because i could not phone the UK anymore cause the number was BLOCKED. Tried a few times through the online chat (the people working there were wonderful though, the only positive thing). Because I couldn't remember my postcode, they couldn't help me. Kept getting charged the monthly account until I got sent AGAIN to another debt collecting agency, but this one gave me the chance to finally cancel my contract. Complete disgrace. It shouldn't be this hard to leave a phone provider, especially for something as simple as having to leave the country. I am beyond disappointed.

When you cancel your contract, no one should be expected to receive such harassment and intimidation as to get passed on to a debt collecting agency. And to then have to pay EXTRA FEES to be able to cancel your contract a second time so that you're not put on a debt list for 25 pounds. DISGRACEFUL.

By the way, all the debt fees have been PAID for all these months that I did not use not even one single time my number because it was BLOCKED.

For a Person like myself I would
Want the brands that I am intrested in to be a tad bit loyal and I havnt seen anything if that sort from this organisation!

I would give this company no stars if that was possible.

I ordered the hub router in April it didnt work in my area so cancelled it in the cool of time given. I was told I would be sent a package to post the router back in. I didnt receive this. But kept waiting and looking for it in the post.
I then recieved an email this month saying as I had not returned the router they would start to charge me. I then rang again to tel lthem I never recieved the package to post it back to them back and they couldnt find my account, I gave them the IEM number from the router as they requested they couldnt find it.

I took the router to a Threee shop to try and return it. They wouldnt take it. The lady who works for Three rang the Three number to speak to a very rude man and then the Three shop worker and I emailed Three and I was told I would receive an responce in 72 hours. As to how I could return the router

A week later no response|!
I did receive an email saying they will start charging me on next month £40 a month as I had not returned the router.

I just spoke to them again and they are emailing me a label to post the the router back myself.
Im not convinced this email will be sent!
Im stuck with the rounter I cannot return that they want to charge me for keeping!