Three

Do not take insurance with this company or the so called 3rd party they use square trade insurance absolutely appealing service! Stay clear avoid just check out all the bad reviews yourself Square trade insurance.

Waited over a week for a replacement phone which they don't have available it's the Fold 4 raised several complaints now been offered full refund minus the excess fee £100 which I have to wait further 5 days so nearly 2 weeks plus I have to pay extra to buy new phone!

Appaling service! Fuming I run my business with my phone!

Avoid this network at all cost I claim benefits and my appointment is over the phone now for the last 4 weeks no one can call or txt me so job center stopped my money as they couldn't reach me and all I get on live chat with three is we are dealing with it and will be resolved soon it's been 4 weeks how long is soon for three avoid trust this network causes nothing but stress to your life 0 stars from me but can't select this option

I am Three customer from last 10 years, i have sim only contract and paid every Month £10.78 never stop my payment ever they charge me £31.00 in May 2024-after i paid- i try to complaint but Mr HARSH KANOJIA from complaints department did not submit any complaints ************** and reject to forward to escalation team, if i asked why - the answer is i can complaint by Ombudsman - my question is " IN INDIA BASED CUSTOMER SERVICE ARE THEY QUALIFIED FOR UK CUSTOMER SERVICE? The customer service from three need to be urgently upgraded and "Mr HARSH urgently need a customer service course and review,
Reason: The complaints is healthy method for every company to find out there "Errors" resolve it to upgrade the bateter system.

After 10 years as a loyal customer had to leave due to the rediculous upgrade prices for a new phone and contract. Even a SIM only upgrade costs more than elsewhere. I even had 2 contracts with Three for years but staff were rude when you refused their rediculous offers. Please all use USwitch. I am now with I.D Mobile who use the Three Network anyway. P.s. Before you comment from the Comms Department at Three... i'd be looking for a new job if I was you, if you can't compete you're pending a takeover and job cuts or going bust.

Well three has got to be the worst network I've ever had the pleasure of using, got a mifi box meant to be able to have 10 things connected to it have 2 and it don't work right and as for calling to sort issues out lol your calling India which is stupid when they can't understand what your saying to them. I wouldn't give a star and I know I won't be renewing my contract with them once it's all done with.

Mislead to take up a contract with Three a UK network provider which now appears today that there's no such. I wanted a contract that to make international calls but I was made to sign a contract of £24 a month which doesn't even include the international calls. Their customer service is terrible I started with them 10:39am and I just cut the call now after 13:00. I have canceled the contract immediately. I am so annoyed. Stay away from these people you'll hassle.

Date of experience: 04 March 2023

I was under the impression that when you bought something it had to be fit for purpose. Well 3 might think that 2mbps is but I don't and calling them is pointless as it's just the same old excuses ad infinitum.my contract ends shortly and I won't be going back, Anything is better than them Anything at all.

Unhelpful speaking with the staff today. I asked a few times to speak with management as Three took my money for a pay as you go SIM top up for a SIM that was INACTIVE. The team couldn't (so they say) reimburse my money even though I had a clear screenshot evidence. The number it let me too up was void. Yet I've lost my money. ONE HR and a half on the call to three different representatives. Kept getting referred back to the online chat help which couldn't help. As the number had no Acc to access! A massive company yet they refused to reimburse my money? I have been with them on another number for 8yrs! There is no option in the chat box to upload my screenshot evidence so the chat guy said he couldn't help me!? There is no email address on their website to send such a query. What a disappointment after being a good regular paying customer for 8yrs

Dealing with 3 has been painful, you get Nowhere...I have spent a total of 3 hours on online chat since 14th April just to get a new SIM card...i.d mobile provided me a 2nd SIM on same date I ordered this one with 3 and i.d have been perfect...avoid

Totally unprofessional customer service, in fact useless. Liars, liars and liars.
Lost a phone, as it was insured I've logged a claim.
Supplied all paperwork to my insurance company, apart from last one-proof of use.
Sent request to Three.
Supposed to be 72h, it was 244h and
Reminded them 3 times in the meantime, finally they sent me one. I've passed it to insurance company and when they tried to validate it, Three said its FALSE. I've been named a fraudster by insurance company, "brains" from Three sent me another 3 proof of usage documents (each with different dates, even from period I didn't bought a phone yet :D) and offered £15.
They don't see a problem and play stupid each time you speak with them.
Case is now escalated to Financial Ombudsman and probably will end up in court.
Great network but only if you don't need to contact them...
AVOID LIKE A PLAQUE

Automatically upgraded my contract to one 2x the money, trying to cancel is a nightmare and before you no it they added another month on was originally paying £16pm then they made it £28pm trying to cancel cost me another £23 for a service i never used eventually after 4 months getting nowhere paid them £51 just to put an end to this horror, forget chat ( spent several hours waste of time even threatened me at one point) if you go to 3 shop even they have to use chat, that was 3 hours wasted i pity the staff, phoning forget it. So glad that its over. Do yourself a favor find another provider.

This company' does not take NO for an answer. Cancelled my contract August when the contract was up for renew' their was no service the service was non existent' so l cancelled the contract. The customer service in a foreign was still trying to sell me a new contract' l specifically told him l was not intrested and that was the end of the conversation as far as l was concerned. Three months later" they send me a bill for £30.83 ' phoned them up and they denied that l had spoken to their call centre and that l was still one of their customers. I will fight them' meanwhile keep clear from this company of illiterate people who can't take no for an answer.

I bought a SIM card at the Heathrow airport and didn't get any service basically my whole trip. It's the worst SIM card plan I have ever bought. I had to chance wifi on the streets everyday. I called 3 and they direct me to chat online, which I couldn't do because I had no service because of them. I managed to chat with someone and was no use and no help. The WORST purchase ever made. DO not buy anything with them. Waste of money, time and energy. TERRIBLE.

I've been to 66 countries in the world and Three has to be the worst one I have encountered. Even in darkest Africa the networks are fantastic compared to Three. It worked in London (for the most part), but when we visited Scotland and Ireland, I had to use friends' Hotspots - 90% OF THE TIME! Three was absolutely useless! A total waste of GBP25. Don't use them.

I have had a couple of very bad experiences with Three Mobile and the last one has just left a bad taste in my mouth. Firstly I was offered a phone deal in 2020 but ended up getting into a similar contract that I didn't ask for. I was told the sim contract would improve my credit rating to get a phone but I refused and returned the sim pack as requested. This year the same thing happened but this time they sent a MiFi and another Sim pack without a phone. I complained and told them I wanted to return the staff and cancel the contract if there was no phone. They sent me a paid post mail to send back the items. However, they continued to attempt to get the money out of my account but I made a stop. They have since reported to CRS to get money for me that I don't even owe them. I wouldn't encourage anyone to trust them on these deals from my experience.

Liars only. SCAM. AVOID. I didn't have 5g internet at home at all. And they kept promising that next months will be fine, next month, just one more months and so on. And after they wanted me to pay for early termination fee while I wasn't my fault at all. They will promise good internet but they don't have it. Scam AVOID

My wife signed a contract with them and they asked for a STAC number. When the contract ends with the old provider, we notice the number didn't port to THREE. We called them and lost a few hours trying to solve their mistake. They are saying they need a PAC number.
We contacted the old provider again to ask for a PAC number, but because they used the STAC number, we lost the number. They didn't do their work, and they caused loss to us. We will avoid them from now, cheap price is a trap.

Worst of the worst...
Network is the worst
Customer is the worst

It keeps showing network is not register
I change my phone and still the same
I clean the simcard and still the same

Customer service keeps saying, your area is under developed every time i call.

It's been over 6 months and still the same.
Because of the contract i can't change the network provider yet.

It destroys plenty of my jobs.