PhotoboxReviews 168

An absolute let down. Despite stating the time of delivery as 30 August, the order has been unreasonably delayed and I am still to receive it, a week later. This was meant to be a birthday gift, and therefore time critical. I rang the customer services every day from the missed deadline and despite promises to escalate my order, nothing was done. As it is, I'm going to my dad's birthday tomorrow empty handed as Photobox did not deliver on time. The other thing you need to be aware of if their customer services have no direct line into their production team, they do not communicate with each other. So if your order is delayed, all that's customer service can do is to write to the production team, who do not reply. To say they've let me down is an understatement. To cut a long story short, save yourself frazzled nerves and order from a company that actually honours the orders and delivers on time. As most of the orders are gifts and therefore time sensitive items, save yourself the risk of delays, which are rampant with this company from my experience thus far. I for one will not be ordering from them ever again!

I ordered a calendar, we'd just lost one of our dogs so I thought I'd get a calendar done for a Christmas present of all our dogs for my parents. It came through the post, I was excited to see my creation, only to see blank pages! Some photos were there, some not! I was livid. I sent them an email asking doesn't your quality control check these things?! On the app, all photos were present, so I don't understand why this happened. If quality control had seen this then why didn't they email me to edit the calendar?! They apparently have this policy that they can't amend it or refund! Absolutely ridiculous! I will never use Photobox again or Moonpig! I was going to get a canvas done but I'll use another company for that, as well as doing yet another calendar! £15 completely wasted, I might as well have just ripped that money up! Awful company.

I ordered a 30x30cm Aluminium mount wall art for my fathers photo. I selected fit to frame while editing. The photo filled the whole area with no margins, I saved the creation and submitted the order. I can also see my creation thumbnail on the order page. Today, I received the order and I have to say that I am very disappointing. The photo has not filled the whole area. A smaller photo is printed on white background and much of the area is wasted round it. This is not what I created. This is just waste of money for poor standard work. The photo print quality is very light with dull colours. A 5p tesco print quality is better than theirs. If I see this result on my final page, I won't order this at all. I contacted lady called Orgest on their live chat today. She said that they can see the photo the same way they printed on their side and blaming me for the order. They are not admitting their fault and punishing the customer. Beware don't buy from them

Ordered 2 canvases. They sent as 2 shipments. One arrived the day after the INITIAL estimated/expected delivery date which was said to be 28th when I ordered, updated to 29th when they dispatched the items (was still in time for Mother's Day so that was perfectly fine.) The second canvas/parcel was only just now listed as received by Hermes 10 minutes ago (today is Mother's Day.)

Customer service are pathetic. Called Photobox yesterday (Saturday) and was told that Hermes haven't been updating their tracking system for the past 4 days, which isn't true as my first parcel arrived the day before and the tracking was working fine. I assume they didn't realise/listen when I said I had received one of my parcels, so they would think I didn't know that the tracking was actually working. Was then told I have to wait until Tuesday before they can declare the parcel as lost. Was also told I'd get the delivery refunded since it hasn't arrived in time. Haven't received said refund. Either customer service are ill informed or they just lie to customers to keep them happy.

Unless they actually refund me the delivery, as they said they would, and reimburse me further for their mess up then I, my family or my friends will not be ordering from Photobox again and will go elsewhere.

Used for years to print out family calendars each year. No problem until this one. Bought credit, used, order cancelled - only found out when I logged onto photobox to check status. Went to support, they said a few photos were poor quality, got credit reinstated. Redid ALL the photos and made sure got the "happy face", ordered again, cancelled without notification again. Now going to request full refund and move to another provider. Feel completely let down, won't get the calendars out to my family this year now on time. Looks like they have gone rogue.

Attracted by the Black Friday deal of 70% off Photo Calendars I visited the Photobox website. On being unable to find the deal that was advertised I made contact with customer services to seek clarification. The person I communicated with by email was very evasive and avoided providing a direct answer to my query. After 4 emails and doing everything but answering me questions they put a block on my emails. They are very dishonest.

Gordon J

These guys are actually good and the support is fast, the reason for 3 stars is because like all of these print companies their vouchering and marketing is quite dishonest. They email me prices and i see discount codes, but then the discounts arent eligable at the prices they email me, then if i ask live chat to enable the discount, they first double the price, then enable discount codes, so it actually works out costing more than without the voucher. If pricing was more straightforward then I'd have given more stars.

I have called them six times now as part of my order was missing and it still hasn't arrived. Their customer service is a joke. You're on hold for ages and the staff members lie by telling you that items have been sent, when clearly they haven't. They never call you back when they say they will. The people they hire cannot do anything to help. Every query has to be forwarded by email to the 'production office'. I've now been on hold to them now for over half an hour, only to be told that it's '5pm and my query will be dealt with on Monday.' Of course, no managers are available when you want one. Funny that! Avoid this company at all cost.