PhotoboxReviews 168

I received a 'Photomug' from my daughter for Mothers Day, that she ordered & purchased from PhotoBox...

The product has obviously been bought cheaply by PhotoBox, from China possibly, as there is no protective glaze inside. It ended up looking like a building site mug in a matter of 2 weeks.

The concept is good, although not a new one, and the photos seem to be protected well... probably from the double glaze and firing that the pottery has had.

I contacted PhotoBox and complained. Credit to them, they sent me a new one, printed with the original photos, which must have caused them: A/ time spent in admin searching for the order; sending instruction to the department that produces the order; someone taking the order; re-printing the mug.
Therefore, the original mug, in its original state was not cheap. It's actually cost the company probably 20 times its cost, in manpower!

I feel very sad at having to throw my present in the bin :(

Well, I've sent two emails and received no respons efrom their customer service team. The iPAd cover they sent me had a weak desaturated image on it that wasn't anywhere near the quality of the original file I sent them.
They clearly have no colour management protocols in their system and when I reported this, twice by now 5 days after receipt, I have been deafened by the silence. I will never buy from this business again.
Their service and quality of goods was below par.

I have been a customer of Photobox for years. Initially they were excellent, with good quality prints and service. However I noticed in the last year or two that their service is steadily declining. Recently after sending for prints of an important family occasion, I received the prints back and they were awful! Really grey, dark and blurry. I complained and they replied to say they looked into it and had not apply an image enhancement app to my prints and would reprint them for me at no extra cost. After a week, still nothing, so I emailed again asking where my order was. They replied to say that the reprints had been cancelled by production claiming my original digital images were blurry (they weren't) and that they can't improve on them. Rather than refunding me, they plonked a £20 credit voucher in my account (I paid over £26 for the order) to use (waste?) on my next order (ummm, why would I want more crappy prints?). I am now battling with them to either deliver improved prints (I dont hold out much hope now), or refund me so I can get them done elsewhere.
So so disappointed in them. They used to be so good, but sadly are going downhill.

Hi
Ive placed an order for father's day one month ago and still did not came. I contact CS every week and they say that they don't have a way to track the package and that will come...
How disappointing can be to buy a present for a date and will never arrive... and the company does not have any information about it...
How a company being on online business has a terrible customer service
No worth to spend the money to not have security or certainty you will receive the PRODUCT
Don't use... Im so frustrated now and disappointed

Ordered magnets on 12/4. On 12/21 customer service said they "may have been lost in the mail due to holidays" and they would re-send. Today is 1/8 and still nothing... Sent another email so we will see. Very disappointing! UPDATE: As of 2/15, still never received order after they said they would send it 3 times and kept blaming the US postal system. I have requested a refund and they agreed to it, but we will see if I ever receive the money. :( Stay away from this company.

Sticky9 is great - I've used them when they were under the name stickygram and again after they renamed to sticky9. I bought magnets each time - the first time I used them everything was fine. The second time they accidentally sent me the wrong magnets. I wanted to use them in some Christmas gifts so I couldn't wait for them to send new ones since by the time they'd arrive it would be too late. They still sent me new ones but they gave me a refund for the error. They ship pretty quickly, the magnets are good quality and they are super cute - they're a great idea for stocking stuffers since you can make multiple pictures and give them out individually.