Lululemon have sent me the wrong product FOUR times in a row - and I still haven't received the product I ordered. The process, which has been going on for 3 weeks, has left me hugely frustrated, having wasted hours on the phone, sending dozens of emails and dealing with a customer care team, who whilst pleasant, have not been able to help with the simplest of tasks - sending me the product I ordered. Not the experience you'd expect from a 'premium' retailer.