Ordered Photo book on 19th Dec. Money was taken next day and email sent to say book was being made. It is now 4th Jan book status still shows as PRINTING. Contacted them twice, told my query would be escalated to production department and I would get an email. No email! Customer Service stinks. If they can't produce my book I will be getting my money back as I will be taking them to the Small Claims Court. Wish I had read these reviews before ordering. Warning DO NOT USE THIS COMPANY.