PhotoboxReviews 168

Not only do they advertise next day delivery that doesn't arrive for at least 2 days but they also cut heads off photos. I specifically places the photos perfectly and for them to charge £12 for next day delivery that took 2 days and to cut heads off photos is unacceptable. I feel like I've been scammed. They've asked me to return the canvas for a refund (not sure why they want it back to be honest). They should have corrected it and sent a new one that matches how I put it on the website. Will never use them again

I ordered a few prints from Photobox as ONE order. Despite that they were sent as three different orders and the invoices sent to DHL all stated the amount of 85 gbp which was the total price for the order. When I contacted them wouldn't help at all only claimed I got a discount and this was the right amount etc. I ended up contacting DHL because I didn't want to deal with them anymore. Thankfully DHL corrected this even though they didn't have to.

Ordered prints in late June - estimated dispatch date was 3rd July. Sitting here today on 16th July and still not received. Spoke to customer service who that they're 'experiencing 14 day delays from estimated dispatch date' and not to contact them until 23rd July. I told them that 3 + 14 = 18? To which they said we don't include weekends in that number? What logic is this? Still not received my prints. HAD TO ORDER FROM ANOTHER COMPANY AND LOST THE MONEY. AVOID AVOID AVOID

Ordered a photo book two weeks ago, money left my account but no order confirmation, logged onto my photo box account the next day and order was showing printing, then contacted photo box for an order confirmation (no reply) then checked photo box account and the order had disappeared, managed to get in contact with two separate people from the company, both of whom telling me I never placed an order with them even after me sending them over an image of the transaction on my online banking. Avoid ordering from them at all costs!

After ordering my daughter's Graduation pics into a memory book I was so dissapointed when i received it. Most of the heads were chopped off and that wasn't the case of the photos I sent. No refund for this!

AWFUL SERVICE. I searched around different printing company's to see which would be able to print an illustration for a my customer before fathers day. ALL other company's were clear when suggesting this may not be possible HOWEVER Photobox said clearly on the check out it could, by estimating delivery on the 9th June, so on the 3rd June i placed the order. I paid extra as they offered to pay £5 and my print would arrive by the 9th! It's now the 11th and they are telling me to give until the 25th June to allow it to arrive! THIS WAS NOT WHAT WAS ADVERTISED! DISGRACE, at least other company's like Snapfish, Boots, Tesco were very up front about their delivery time. Avoid Photobox fakes and go for one of the MANY other company's

Placed an order 18th April.
Received an email to say order has been dispatched and will be delivered 13th May. Waited another week as I understand current situation could cause further delays.
Still no parcel!
3 x emails later to Photobox and not even a single reply or acknowledgment yet.
Terrible customer service from what is supposed to be a reputable company. Can't believe they have nor even replied back.
Probably will never get my delivery or my money back.
Would not recommend as you maybe just
Giving your money away and getting nothing in return..

I literally cannot emphasize enough what a joke Photobox are. I ordered a jigsaw in April, its now June and it's still not here. Their customer service is a joke as they have no idea where things are and just keep saying their sorry, well so am I for even giving you my money in the first place. My delivery date has been pushed back 3 times now and I still don't have what I ordered. Each time and inbetween times I've had to start a live chat and waste my time as Photobox can't even send a poxy automated email telling me it's going to be later. Do not, and I cannot say this clearly enough, DO NOT ORDER FROM PHOTOBOX. They're a bunch of useless, clueless time wasters.

All I hope is that I don't have to chase up the order again for a refund, bet that will be a barrel of laughs.

I have been using Photobox for over 10 years now so have thought of them as a pretty reliable company. But think again... a very precious order that cost me a lot or though the sentimental value far out weighs the money I have lost through Photobox. Have been waiting for my order for over three months, have sent multiple emails, messages, written on their Facebook page and nobody gets back to you. (I have given them plenty of opportunity to get back to me but no one ever has). Very disappointed and upset Photobox has done this to me and my family. If you are thinking of ordering through Photobox maybe think twice read the reviews and look at their Facebook page, the company is obviously going down hill in a big way.