Personalization Mall

Really disappointed with this company. Ordered item with expedited delivery. Received item (a photo t shirt) on time only to see it was someone else's order and picture. I called and was assured I would receive the correct item the next day. I did not. Now the item is useless to me - the event happened and the people are gone. I called requesting a refund. They refused and only offered shipping credit. Shame on you... buyer beware!

Ive worked at this place before its ran by Hispanics an thats only who they help I see the things they pass as good quality of work things like picture frames if they come out the machine an there scuffed up we jus take a black marker or black shoe polish an touch it up blankets cost a lot an they mess those up the most they mess ur stuff up such as a pic on a blanket if u didn't crop it good then how ever u cropped it is how it will show on the blanket they jus say that's the customers fault instead of fixing themselves they gone jus send it to u an yes there customer skills is horrible one day the office lady turned the intercom on an we heard her whole nasty conversation she was having with a customer an she was very nasty calling the customer dumb an everything

I ordered before I read all of the awful reviews and crossed my fingers I would be the exception. My order arrived 4 days after I ordered when I paid for shipping by Christmas Eve (it would have been 10 days). I was pleased with the shipping information they provided me. It was through FedEx with a valid tracking number. I ordered beer glasses (the short version, I don't know what they are called) with a personalized initial art and caption on the side. The website immediately showed me a proof once I entered my information. It appeared to be a sticker on the side. I was hoping it would be a quality sticker so I ordered anyway. When they arrived, the design was etched on the side in a permanent manner. It was very slightly imperfect but only if you were looking. I was overall very pleased with my purchase.

This is the second time I've ordered from this company and both times they've made ridiculous mistakes.
I ordered an Easter basket for my granddaughter's first Easter and they printed the wrong name on it.
Recently, I ordered a garden flag and it was printed upside down!
The only reason I gave them two stars instead of one is because they gave me a full refund of the Easter basket and sent me a new one with the correct name on it, although it was past Easter. I was so very disappointed. Regarding the Christmas garden flag, they are expediting a new one, but did not refund my money. The lady I spoke to in customer service, Patti, was very accommodating and seemed sympathetic to my issue. Also, as mentioned in other reviews, their items are smaller than you think.

I will definitely do business with this company again. I bought 2 items from them, and they are both amazing. Truly recommend them for anyone who is looking for personalized products with great quality!

Thursday before Mother's Day ordered a "World's Best Mom" cap for my lovely wife. It was personalized with her nickname on the back of the cap. Paid an extra 27.00+ for Guaranteed Saturday delivery (to get it before Mother's Day).

Received the hat on Monday (sorry Mom), with no personalized embroidery.

I'd like an embroidered hat for Mom and my money back!

I am rewriting an earlier review of PersonalizationMall because a customer service representative (Patricia) read my negative review, contacted me, and made it right by by sending me a new custom engraved wood ornament that originally arrived defective. Whatever negative opinion I originally formed about their satisfaction guarantee was more than made up by the effort that was made to rectify my issue- I especially appreciated the Fedex Next Day Delivery that delivered my keepsake ornament in time for Christmas. The replaced ornament was craftily made and arrived as described. I will definitely do business with them going forward.

I purchased a custom photo bath mat from their website for a Christmas gift. When the bath mat arrived, it was faintly duplicated and smeared over the black caption box in the upper right hand corner. I sent an email with photos included to Personalization Mall asking them to reprint the mat due to the error. They got back to me and said that the quality was inspected and the mat was made according to the design and they would not be reprinting it. The design is not duplicated at all. The printing was their mistake. They offered me a 20% discount off of my next order. I would never purchase anything from them again. I've filed a complaint with the BBB and a PayPal dispute.

My order that I placed on 11/29 that was supposedly shipped on 12/02 has been sitting in Atlanta since December 10... label created for usps but it's not moved from The place in Atlanta. I ordered this somewhat early to get it before Christmas. I get that there are shipping delays, but it's absolutely ridiculous that it hasn't made any progress. And, your company has the nerve to send emails and advertise that there is still time to order and get items before Christmas. What a joke. If I do not receive it ASAP, I will dispute the charges with my my bank. I see from all the horrible reviews of this same thing happening that I made a huge mistake ordering from you.

Reading the reviews, I was a bit nervous about ordering an ornament for my grandsons first Christmas, but they had exactly what I want. I am very happy with the ornament, it came the exact day they said it would. And the ornament is awesome. I would have like the writing to be a bit bigger, but that's not their fault. Very impressed and I will definitely order from this company again

Tried to call 3 days in a row; on hold for 1hr. 45 minutes so far today; 60 minutes yesterday. Never an answer or call back. My question doesn't fit into their limited email categories and no room to ask anything else. I used to love this place.