Personalization Mall

I ordered some custom Easter bags for my grandchildren and it was promised on their website to be delivered before Easter without having to pay extra for expedited shipping. This company uses FedEx and they are unreliable and have caused more problems than any other shipping company. I received my order the day after Easter which was useless. The company was heartless and only offered to give me a shipping refund but no other remedy. I will not order from this company again. What a disappointment.

I was helping my grandmother design a doormat for the animal hospital she works at, and when I was finished with the design, and went to check out and order the thing, all it did was tell me there was an "error 101" in processing and have me start over again. I decided to give up and try another site after the 5th time getting the error, and I googled reviews, only to find that I'm not the only unsatisfied visitor. Quite the disappointment.

I've ordered at least a dozen gifts over the years from this company! Everything has been great quality, delivered promptly! I've never had to deal with their customer service, as I've never had a problem, so I can't rate that!

I thought I had found a very unique gift for my dad with a printed ammo box with his name on it. When it arrived I actually thought they forgot to put the writing on it at first because the ink was so light. I contacted customer service who had me send a picture to an email that didn't work. Then I had to call customer service again to get a different email. That person told me that that was their new style and they would not refund my money. I could send the item back at my own expense and get a store credit. Are you kidding me? I then tried to contact the customer service number again and they have a recording that says due to unforeseen circumstances, their business number is closed and not accepting phone calls. They then direct you to an email site that doesn't respond either. I guess my next step is the Better Business Bureau. DO NOT WASTE YOUR TIME.

I bought a set of personalised glasses as a wedding gift and according to the dates on the website, I should have received it just in time.
I wrote to ask when it will ship. I never got an answer. I got an email with a tracking #. A few days later, nothing has moved. I sent another email and I received another email with a tracking #. I finally called customer service. The order had just shipped 8 business days later. They could not cancel it. They said they have replied to my emails but I just got tracking # to make me think it was being shipped. As of today, the order is not on the road yet.
I will not advise you to buy on this website.

I ordered a basket, outfit, and pillow for my grandson last Friday. I paid faster shipping because I wanted those before Saturday for Easter. I placed my order and the items were coming tomorrow. What a surprise when I received everything today.
After reading the previous reviews I almost changed my mind but I'm so glad I didn't. Everything is beautiful and perfect. Great quality. Glad I will bring those to my little boy tomorrow. Thank you Great experience.

It took 6 days to prepare my order for shipping! Wow, it is first experience in my life to wait for order being shipped so long, usually it happens next business day. Their web site estimated delivery by Dec 24, but it turned out to be Dec 29, which means my friends got present far beyond Christmas. No information on their web site on how extremely long it takes them to prepare regular order, and it sounded like my order would be for sure delivered by Christmas.

Purchase a door mat. It arrived with white blotches all over the front. This was a gift and is HORRIBLE. Called to have it replaced or refunded. Rep was terse and nasty. She said absolutely no refund unless I sent it back at my expense. She said "you picked it, you brought, it is yours". Please don't buy from this company. Especially if it a gift.

I placed an order of a mask with an image of my nose to my chin based on the photos portrayed on their website. What I received was so disappointing and embarrassing that I would never leave the house with it. I am showing the picture, once you stop laughing you will see how embarrassing it would be to leave the house. When I notified them, they claim it is the correct proportion, I don't know what human they think this is in proportion to because last I checked I was not a horse and this looks like a horse's mouth. They offered a 20% discount. Not worth it to give them my credit card number for that.

I have shopped at this company for 10+ years always been satisfied, always had good product. They have absolutely gone downhill with in the last couple years their product is OK now but their customer service sucks! I had a gift that was from my kids to their dad for Christmas they cropped out my daughters eyes and refused to do anything about it. I have contacted customer service and multiple reps and managers they all say it's exactly what I approved but it's not! The cropped down further. That was a gift from my kids. So upset right now. They will not refund me or send a proper replacement without me paying $20 for overnight shipping in time for Xmas.

I ordered a glass ornament for christmas from this company, and it came within days of placing the order, which I was pleasantly surprised about. When it arrived, it came with a couple scratches on the glass, so I emailed their customer service and heard back from them within 48 hours. They shipped out a new ornament to me at no charge, and within days it arrived and it looks great! We've ordered with this company before and its always been a good experience. Thank you!

It's going to be 1 year anniversary with personalizedtionmall to the package that I didn't get, I tried mailing and calling in number they provided. Happy to say that number is piece of crap as no one picks up.

Really impressed with both the wide selection and the speed at which I received my order. I have placed two orders with them in the last couple months, a play backpack for my niece and most recently a note cube for my dad. Both times my orders arrived very quickly which I was surprised at for personalized products and were exactly as I expected. I am already picking out holiday gifts, the blankets look beautiful with so many design options, can't wait to place my next order.