Personalization Mall

I contacted the company several times asking for a refund as my package was not delivered nor did they tell me that the delivery service that they us (UDS as they state) had returned the items to sender. They stated that the address was invalid however, the address given is the correct address as I receive mail and packages to my address frequently. They refuse to give me a refund and stated that once they get their packages back from their carrier service they would resend them. The carrier service states the packages have been returned to sender. All the while I'm stuck with no packages no refund and no gifts to give for Christmas. Buyer be wise and shop elsewhere so that you do not have to go through this same situation.

I wish I could score them no stars. They say your order is done within 4-5 business days then shipping 6 to 10 additional business days. I ordered my product on 11/9 it was not shipped out until the 22nd. It then was scheduled to be delivered on the 26th and then the 27th in Florida but it did not arrive and now it's in West Virginia. I would never order anything from this company ever again. What a piss poor experience. Absolutely horrible.

I have used this company for the past few years and overall satisfied with quality of the products and pricing but just found out if you have a problem they are not willing to accomodate. I had purchased a wonderful personalized blanket during covid for my shut in mother and it was bewutiful, good quality so in December I purchased another for a Christmas gift for a friend and it was cheap, thin, faded, the colors bled and was no where the same product I had received before. I sent photos and went through channels to send it back, replace with a blanket done right or even get a voucher for a future purchase. The company responce was that it met their specifications... so I now have found another vendor and they have lost a customer that has purchased thousands of dollars in personal gifts for family, clients over a badly manugafuted $45 blanket.

Image quality

This is not even deserving of one star. The quality of the image was horrible. I own a business & have worked with many companies who reproduce my images & this company's image quality was totally unacceptable. My client refused it immediately. When I sent a photo of the blurry bowl as produced & the printed image with excellent clarity that I had uploaded, customer service said it was not their fault the reproduction was unclear & pointed out to me that I approved the image during the ordering process. Of course, on the webpage that your image is "approved" on, this company reduces it in size to more than half the original, making it impossible to tell the exact clarity.
I would never order from here again & caution anyone else to heed the reviews on other sites for this company.

I ordered two photo inserts and the case that accompanies it. The picture quality on the photo inserts were terrible. All my pictures on the product were blurry. The pictures that I uploaded were nice and crisp. One rep even agreed that the pictures that I uploaded looked crisp and the pictures that I sent of the product looked blurry. I was told someone would look into it. No return call. I called them again, they told me I could pay to ship it back and then I would receive store credit. For more poor quality products?!? No, thanks.

This was my first and will be my only experience with Personalization Mall.

I also wrote two 1-star reviews for each one of the photo inserts I purchased, and they didn't post either of them... They said it take 24-48 hours before the review would post and it's been 6 days, weird..

I ordered three items and the one out of the three when I received the email was in one line it was a clock with engravings. This is for a wedding! The preview was absolutely right when I added it in my cart. I called as soon as I saw the whole thing was in one tiny line that's not even readable and was told that's how they received. Because of the fault in the stupid site. And all they can do is have me reorder it fix it and then will refund me a 30% off once I pay WTF! I called back once I calmed down the supervisor would not get on the phone then I was hung up on, extremely unprofessional do not order from this site

I recently ordered a $50 canvas wedding gift. When ordering it was "recommended" that I get the 2" wrapped canvas for an up charge. (I did). When the proof was on the screen, it was a flat proof of how the product would look. When I got the actual product it was NOTHING like the proof. One of the people in the picture has his entire face wrapped around the side of the canvas on the 2" border. I called and after sending almost 7 pictures, I was answered with and email saying "we are sorry but this is how your proof look and we realize mistakes happen, so here is 30% off to reorder" ARE YOU SERIOUS? I can tell you that i will NEVER recommend this company to anyone and plan to make sure that all who visit or try to order from this site are aware how lacking their need for customer satisfaction or repeat business is. The Better Business Bureau should be aware as well.

We ordered customized koozies for a birthday party coming up. They arrived in a timely matter but there is not a can slim enough to even come close to fitting in the koozie. The company acknowledged that the koozies shrink after production and it's a common problem. If that's a common problem it is something that should be fixed. They recommend we repeatedly shove a can in to make it wider and that is absolutely ridiculous. Save your money and DO NOT buy from this company.

I ordered a blanket in April. It was great. So I ordered a second one in August. The first thing I noticed was the first picture was a baby and eyes were cut off and the color of that picture was much darker than the preview I approved. The dress was pink but on the blanket you could barely see it. I called and was ask to send a picture which I did. 4 days LATER I got a reply that if they redid it would be the same. I am so disappointed and do not recommend you use them because they will try to make you believe it was your fault!

Ordered a mug for Father's Day which arrived broken in 3 places. I have now called 3 times and have been told each time to send in a picture of the broken mug. Each time I have sent the email with the picture attachment and when I call back to see why the new mug has not been sent they tell me they never received the picture. I asked to speak to a manager the 3rd time I called and was told there was no manager to speak to... sounds very shady to me. I will not be using this site again and I advise everyone to look elsewhere for personalized products!

I purchased 3 items from personalization.com at the same time. I gave 2 items positive reviews and the 3rd item a negative review. Lo and behold the positive reviews were posted immediately and the negative review was never posted. I emailed customer service to inquire why the negative review was not posted and they never got back to me. Misleading and deceptive business practice, in my opinion. I will not be doing business with this company on the future.