Personalization Mall

I bought a personalized towel and tumbler as a Christmas present before Thanksgiving. I still have not received these items. The tracking email that I received shows that these shipped on Nov 28th but doesn't show an update after December 3rd. I have tried emailing and calling them. They have not answered my email and will not answer the phone. This is terrible customer service! I would love to have refund but can't get anyone to answer the phone or email!

I ordered 2 Family Bibles for wedding gifts. I also purchased, for $6.99 each, gift boxes for both of them. One of the gift boxes was nice the other one was ripped in four places. The large box they arrived in was not damaged at all. I called and requested another gift box and was told by customer service that they couldn't send me just a gift box. I was very disappointed that they would even send a box so chewed up and ratty looking. They said they would reimburse me the $6.99 which is ok but I wanted the gift box I purchased.

Loved the Birthday banners for my mom's 85th birthday. I received it so fast I could believe it. Waay better than Amazon and the clarity is awesome

This was the worst customer service I have ever received. All for a "free ornament" that would have ended up costing me $15. Still lost $6 in the first shipment that was sent to the wrong address. When I tried to speak to a manager to get answers to my questions I was hung up on by 2 individuals. The 3rd told me that a manager would call me to discuss but I doubt that will happen. I used to purchase from here every Christmas but NEVER AGAIN!

Re: Personalization Mall dot com located in Burr Ridge, IL. I placed my first (and last) order from this company. I thought the product was poorly made and of sub-par quality, especially for the price! Not worth it at all. I had something personalized and couldn't figure out how to use it. When I called, I did't get ANY support or direction - they just seemed worried about not returning or refunding my money. VERY DISAPPOINTED. There are so many other site that one can order from. I ewould never recommend Personalization Mall to anyone.

I ordered an engraved item. Everything looked correctly on my end. Two of us proofread it. I submitted it and paid. When the item arrived it was only part of the words. So ridiculous. They said it was my fault. I could reorder for 50%off. Something with their system went weird. I even had a screen shot prooving that it was correct and they still said it was my fault. Again, want me to reorder and if it does it again than what... what a joke. Never again their site says that they build meaningful relationships at the heart of everything they do. Haha. They might want to change this!

The first purchase I ever made from Personalization mail was great! Loved the product so I used them to buy more of the same for wedding gifts. Unfortunately subsequent purchases came in a lower quality and the measurements were smaller than advertised (personalized cutting boards). Extremely disappointing. Then decided to order a personalized T-Shirt for a special occasion, even paying quite a bit extra for expedited shipping which had a guaranteed delivery date. It never arrived. Days later it still shows "delayed" on tracking. Company refuses to issue a refund even though it was guaranteed and Is now no longer needed as the event has passed. I will not be using this company again. If you choose to order from them, do so at your own risk, knowing that it's a gamble as to whether the package will show up, and a gamble as to what the quality will be. Some things are ok and some are not. No consistency. No guarantee. And customer service was stressful and unhelpful. I'm feeling very cheated. Poor business practices. Not worth it for me. I don't have money to just throw away like that.

I have ordered from them many times. Never had a problem I sent my sister to look at the site for a mothers gift. She liked the site and was talking how she wanted to make a few items for her self. She ordered a gift for my mom and it came out wrong she asked for help and they said they would give her a discount but still had to buy a new one. They said they wouldn't fix it. She reviewed the order before submitting the order and she had it how she wanted it. They are saying it's her fault and all they can do is a descount. I'm so embarrassed that the place I told her to go to is treating her like this. Now I know how they treat their customers. Never will I bring my Business here again or recommend this site to any one again.

And I have nothing to show for it. Their tracking of my parcel (it did have a PMall tracking number) has not changed for two weeks and it was supposed to be delivered almost 10 business days ago. They have not responded to any of my inquiries at all.

All Personalization Mall seems to be capable of is sending me advertisements at least daily. Unsubscribing their offers, I have learned my lesson with "Personalization" mall. They must be a charter member of the BOHICA tribe.

I placed an order on December 19 and paid for expedited, overnight (FedEx) shipping. 9 days later, I checked the tracking number, and it hasn't even been shipped yet. Personalization Mall has no Customer Service -- I have sent 2 emails: one on December 24, one earlier this morning, and I have been on hold with their customer service department now for 14 minutes. DO NOT USE THIS WEBSITE. IF THERE IS ANY KIND OF A PROBLEM WITH YOUR ORDER OR YOUR SHIPMENT, THEIR CUSTOMER SERVICE IS NON-EXISTENT. And all they say, every 10 minutes, is "Your estimated wait time is 30 minutes."

Giving them a 1 only because 0 is not there. Ordered from them nov 14th. They shipped the 17th. Today is December 9th and don't have my items. They don't have the capability of u talking to anyone. They have email, blaming Covid for poor shipping. I am going to dispute tomorrow with my cc company. I have to go and purchase other gifts for people. My items have been sitting in Grapevine 12 miles from me since December 1st, I will never order from this 2nd class crap store again. I use to order all the time. I guess that have just gotten bad.

Ordered my Christmas ornament on cyber Monday thinking it would be here within two weeks, or so the tracker said. On 12/14 I called and asked about the status of my package and the women told me it would be here by Monday the 17th. Monday comes and still nothing. I call on Wednesday and the customer service lady says it is in New York (I'm in Hawaii btw) and that she would express ship one and it would be here in two days. Two minutes after the phone call I get an email that says my order has been cancelled and I'm getting a refund. RIDICULOUS

Ordered my item back on Nov. 18th and paid $7.49 for shipping, which is outrageous, but I really liked the personalized item and it wasn't too much so it justified the cost of shipping. Item shipped out on Nov. 23rd, which is 3 business days later, no problems as that is what was stated, but they used Pitney Bowes to ship my item. My item has been sitting at a distribution center for a week at a time and is still not here on Dec. 8th.

The reason for a two star review, poor shipping service. This was going to be a gift and it looks as if I am going to have to find something else. I don't even know what the quality is because it hasn't shown up yet, 14 BUSINESS days later after PAYING $7.49 for shipping.

This could have been on my front step within the next week if they had used, I don't know? USPS, FedEx or maybe UPS? I'd give them a pass if it were free shipping, but $7.49 to ship a $18 item is beyond me. Guess I'll keep waiting...

I ordered these before and loved them. But I needed to order another set soooo I did after 1 weeks I checked my order cause I never received it. It was in back order! Why did they not tell me before I ordered it I have no idea. Another week went by and they kept changing the restock date. I am in the 3rd week of waiting and they changed the date again so I messaged them. Basically it was not their fault the girl said and that they can ship it when ever they get it. I asked her if she knew a estimate of when it will restock she said another 3 weeks! Yet the website says it will restock today?!?!?! I am confused. She didn't help at all I asked if I can cancel my order cause I needed it next week and said thank you and thats it she didn't give me a confirmation number she just ended the chat?!

I ordered over $150 worth of personalized ornaments on December 1,2020; I received an email indicating that my order had been shipped via PitneyBowes tracking number; which in turn indicates a USPS tracking number. Status on the USPS indicates waiting package. It is now December 17th and the status has not changed! I sent several emails because you cannot get through on the phone lines. I have NOT received satisfaction on my inquiries nor have I received my package! The order is for Christmas THIS year - not next! I am very disappointed in the lack of response or follow up as to WHERE my package might be. This will be the LAST time I order from Personalization Mall! $150 and no response or package. Shame on them!