Personalization Mall

If there was a zero I would have gladly gave them a zero. I would never buy anything from these people again. Please I am begging you please do not purchase anything from this website especially jewelry. I don't give a damn how long it is if you cannot get it around your wrist then it doesn't matter because not everyone has skinny wrist. You should be more appreciative of your customers because they are always right and you clearly do not give a damn because you do not make the effort to make sure they are satisfied. So that tells me you are all about the money and f the people that orders from you. Never again I will.

Ordered three frames with special dates and names on them for my mother for Christmas with our special family dates b-days, weddings ect. And 2 of the 3 are ok but with one of them the dates and names are overlapping looks like____! They say there is nothing wrong with it after sending pictures to them. Still waiting for a manager to call us back. These frames cost over $100.00. I will never do anything with this so called company again.
BEWARE!

Have been doing business with personalized mall for years. I have never had a problem until this month. It has been a very disaster. I was extreme tired when I completely the information. I sent the final product to my daughter that's when she informed me of the error I made. I emailed them and I made another error and adding a name already had on the blanket. Nobody questioned me nor did they add the name on the blanket twice. They can assume I didn't want the name twice but no one decided to ask if I did or not because I would have known it was another mistake.

Years of dealing with them and over 20,000.00 spend with them. One indicent has cost them a customer. It probably doesn't matter because I am one little company.

After not being able to find a doormat for my dorm room that I liked, I found Personalization mall and thought why not. I uploaded a photo of a map I liked and sent it off, only to realize I put in my home address instead of my dorm address. When I called them after a minute wait the customer service rep took my order number and new address and changed it right away, and she also refunded me the tax since the state my dorm is in doesn't have any.
When the actual doormat came the print quality for being printed on fabric was really nice, and not just a plastic overlay that would wear out as soon as I pivoted my foot on it.
So I'm glad I ignored the negative reviews and went ahead with my order

Do not buy anything printed from this" Personalization Mall.com". The mat we received as a gift has splotches of paint around the letters of our name. It also is faded and unattractive. The picture they sent as a preview was small and did not look bad. The mat is unattractive. Terri the customer (UN) service person was short and not nice about returning this gift. We are stuck with it and I will use it and tell everyone what a poor job this company did on this mat. I think you can make your customers happy and keep them or chase them away. I'm running from this company and I hope all of you do the same!

Buyer be ware of this company. They do not stand behind their products. If you receive an item with a name that is not correct they tell you that is your problem. I tried to resolve the problem with 3 of their employees. They just want me to reorder. Why would I want to do that when the order was not right the first time. The item was a Christmas gift that I can not give to my family member. I would NEVER order anything from this company again.

No help, they churn and burn. Don't try to get something done right or expect customer service to even pretend they care. These are usually personal items- they mean a lot to people, so customer service should acknowledge that when people are trying to get it done right. They say they offer you freedom to place text but you can't put it where you want- it has to go where they place it even if it's in an awkward position. They say they will help you with it but when you talk to customer service they won't lift a finger. I placed an order at 3am and called this morning to ask to merely slide the text down because the template doesn't allow it and they claim it shipped out. REALLY? It's a 10 day turn around and within hours they got the order, processed it, printed it and packaged in to ship. That's efficient. I wish my household ran that militant! NOT! They are also liars!

Horrible customer service. They put my order on hold after they saw my card didn't match my original information which is understandable, but then instead of bothering to understand the situation they needed to speak to the card holder which was MY MOM! She works and so do I, so they made the situation hard on us both so I didn't appreciate that. I had my card compromised so I had to make do and give her cash in exchange to borrow her card so that I could get her this gift that she will not be receiving at all or on time for that matter. I even called 3 times over the course of 3 days to resolve the issue in which case I was sent to vm after their automated vm said they were closed for the day which is absolute bs. I will not be buying from this website again because its not their job to be concerned about these things and then to full proof it either, its their job to sell, pack and send out. Get your gifts elsewhere don't waste your money or time you'll be better off.

I ordered 4 personalized ornaments from this company for Christmas gifts for people, and when they arrived they looked awful. The heads of the people in the pictures were cut off, and the pictures were blurry. I called to complain, and they said to send pictures to their email. I did that, and a week went by and they didn't get back to me. I called several times and spoke with several different people. Finally, they told me there was nothing they could do about it, and they would not issue a refund, but if I wanted I could reorder the products and basically pay again! They're out of their minds. This is the worst company to order personalized anything from. The customer service is terrible. I should have known because several people I've talked to prior to ordering the ornaments told me how awful they were. Never again!

I ordered a baby's first Christmas ornament which arrived a few days before Christmas... defective. The inscription had a large gap, which was clearly an error in their machinery. They said it must have somehow gotten past their Quality checkpoints and said they would send me another one. There was no offer to reimburse me the $17 and the new one came after Christmas. I wrote to them and asked them what good it was to me after the baby already had her first Christmas and I politely asked for a refund. They declined twice saying that they processed it as an exchange. What poor practice! I will never ahipnbere again!

I ordered several things and was quite pleased! My order arrived in a timely manner. Everything was packaged nicely and looked Great! I placed a second order as well. I will be shopping from them again soon.

Ordered a grey stone and received a tan stone. Have bought before and received grey stones. Company sent a replacement and it was the same colour as the first one sent. How dumb to sent the same colour stone to Australia for a replacement when you know its wrong.

I ordered the personalized lantern set as a gift late Jan and received it within about 10 -12 days, which was in time for me to give it as a gift to my sister at her son's wake. It was all correct as I ordered. Best of all, she liked it. I bought it with no extras because I am cheap, and she's a crafter. I think decorating it really helped her grieving process, and it is beautiful.
Thank you

I ordered an apron for my mom for christmas from my kids and although it took some time to get it was worth it and very nice. I ordered another one for my MIL and it has been 3 weeks and I still have not received it yet. Personalization Mall had it shipped out within 3 days and now it is stuck somewhere in transit. I think there must be a more efficient way to ship items. I am worried I will not have it in time for the holiday even though it was ordered a month early.

Payed EXTRA $15 for shipping before a certain date and it didn't even come. Attempted to contact them they lied and said they would refund me shipping plus 25% off, but didn't instead they BLOCKED my account and numbers after being nice and patient. The bich Kay D. The one in charge of doing chargebacks is no help & is always suddenly on 4 weeks vacation. This company is full of bs, how do you block a paying customer? I attempted to buy again using a different account and the same freaking $#*! happened. They are a f'ing JOKE!