Spent hourscrafting some funny messages for some small gifts for my husband, placed the order then received an email saying "We are unable to process your order due to the nature of the image or language supplied to us. Your order is currently on hold." Chatted with the customer service, it turned out to be certain words I used in the messages, TO MY HUSBAND, are considered "inappropriate"... What I wrote was "I love $#*!ing you... oops, I meant I $#*!ing love you". Can someone tell me if this is funny because clearly, as the customer service said "not everyone has a sense of humor". Do not order from here if you do have a sense of humor, you have been warned! P.S., as I mentioned the time and energy wasted for the order, the customer service representative clearly did not care. Please guys, DO NOT order from here, it's not worth it!
Ordered personalized wrapping paper for a school graduation! The color of the school is royal blue. The color of the wrapping paper states it is royal blue! The color of the product in the drop down menu of colors looks royal blue but I received my item and it's a sea/aqua blue and the company would only give me a 50% off coupon! Please, be aware that what you see and what you get may not be the same!
This website is awful. I ordered an engraved guitar pick necklace for my boyfriend and it tarnished so much that the engraving is not even visible anymore. For this quality of a product for the price I feel very cheated and disappointed. I recommend that others do not shop here.
Wish i would have checked reviews first. They are a SCAM. They charged my card and supposedly sent my item. I never got it. When i call over a month later they claim it was send and delivered and they cant give me a refund. I filed a complaint with the BBB in hopes that no one else goes through this. I ordered a special gift for my anniversary and now i have to go out and find something else and they wont even give my money back. FRAUD!
I ordered a garden flag and stand from these folks to amuse the kids. The garden flag stand page says "Includes a rubber stopper to hold flag in place on windy days." Of course the flag blew away on the first windy day. When I told their customer service people of the issue they offered me a $1 discount on a replacement.
Some of their stuff is okay, but why buy things over the Internet from a company that doesn't stand behind the product?
I received an blanket with personal embroidery as a gift which was nice. I ordered one for someone and it was a mess you couldnt make out what it said at sll. I called customer service and sent pictures of both and did not offer any help.
We apologize for the issue with your order Donna. Can you please reply to our private message with your order number or the email address you used to place the order? As soon as we have that information we can have our Customer Service Manager contact you. Thank you!
We got order number *******, its the worst chair ever. Broke on the first time using. Called them to see what they where going to do about our $70 dollar chair breaking and they said nothing. Its truly the cheapest chair you can find save your money iron on a name that's all they did on a cheep chair than charged 7x the amount.
I ordered an engraved key chain for my husband whose father recently died. You can't even see the engraving it looks like a blank key chain. I sent an email to the company and they basically said" too bad... even if we re do it it will look the same". I've paid over $20 for a keychain you can't even read what it says. VERY poor quality and disappointing customer service.
We're sorry to hear about the issue with your order Sara. Please reply to our private message with your order number. Once we have your order number we'll be able to look up your order and try to make this right. Thank you!
I ordered 2 mugs with pictures from this company. One mug came out great and the other mug came out horrible with the head of my grandchild and wife cut off mid face. They told me "that's to bad, we will not refund your money". Horrible customer service. DO NOT buy anything from this company. I sent the same pictures to another company and the mug turned out excellent.
I buy from personalization mall all the time because I truly think the have really neat stuff. However I have been waiting for a long time for xmas gifts. I emailed twice. Never got a response on the first one. When I called they talked to me like I was some idiot. The tracking numbers they gave me have zero information. Unfortunately customer service is huge for me. PMALL needs to learn better skills that's for sure.
I ordered 15 personalized gifts for giving at Christmas this year. Every item was received exactly as ordered and the shipment was received in the timeframe promised! I will most definately order again from personalizationmall.com.
The products are really excellent when they arrive as ordered. If there is a problem with the order, you are then treated to the worst customer oriented service I have ever experienced. Phone calls are useless when you can get through, which is rare. Emails are rarely answered. COVID 19 is a convenient excuse that they hid behind. If you like playing a game of chance with your order, this is the company for you. If you are expecting anything resembling customer service, you will be disappointed.
Hello, William. We are sorry to hear about your poor experience thus far. If you have a particular issue with an order of yours, could you please provide your order number to the private message we just sent you so that we can help investigate? Thank you.
I ordered a customized t shirt as a gift, when I received it, there was pieces of the decal missing, looked sloppy. I sent a photo requesting replacement, they agreed, the next day I got another email stating request denied, it is supposed to look like that, like what? Sloppy and pieces missing! They then gave me 20% off my purchase.
This is my first time ever using this company and so far, not happy. I am 11 days into my order and still not received it. After 8 days and tracking, it says no delivery date and with "pending". This was a birthday gift that looking at it, won't arrive before it! IF I ever get my package, I will not use this company in the future.
Ordered a personalized item that came in a hard to see skinny font not even close to what the stock photo resembled. I sent in a picture as requested and they would not change it. Looked like an amatuer did the personalization and you could not even see it 10' away. They would only give us 20% off. Gee thanks... that means we have something that cost us 80% that we'll throw away. That's ok, I will never use this place and I highly suggest everyone with a good experience thank your luck stars and order somewhere else next time. DO NOT BUY FROM HERE. They stand behind their products 100% alright... WAY BEHIND so you can't find them.
Without having an order number it is not possible to accurately address your concern. Our preview feature allows you to view a mock-up of your product before you purchase it. If your item matches the preview then we are not able to accept a return because it is personalized. The stock photos are used for reference but what you receive exactly matches the preview that you must approve.
Personalization Mall advertised a one to two days turnaround time to receive paid orders. This is a false advertisement. I placed an order with Personalization Mall on November 4,2022. It is now November 18,2022. The company (Krystle G and Sabrina R) indicated my order will show up on December 12,2022. I will not place future orders with this company. They provide false advertisements but no action.
Dr. RC
I ordered the personalized Christmas pillow for my son's family. Talk about cheap. It was small and the material was thin and faded looking. It looked like it was from the dollar store and cost over $35. Save your money. Shop elsewhere. VERY disappointed!
Hello, Ir k. We are so sorry to hear the quality of your pillow was substandard. If you could please reply to our private message with your order number, we'd be happy to look into this further.
I was really nervous to order from this site because of all the bad reviews, but I did anyway and I'm so glad I did! I received our mug on the day I expected it to arrive, wrapped in bubble wrap, a box, and paper. The mug came out beautifully and I would definitely order again!
I ordered an Item and used a coupon, the $9.00 was removed from my total and I was to be charged $63.84, But then when the Purchase went through I was Charged $73.42 instead. The $63.84 was including shipping&handling and taxes, so I have no idea where the extra $9.58 came from. Kinda bogus if you ask me...
Was send a double order and had to pay for it. When I contacted them to ask why, the Customer Service person was very rude and basically told me that it was my fault and hang up. Same result with the Chat service. The item was not as expected. Don't order from that company, it is not worth the price (which is very high for the quality)
Overview
Personalization Mall has a rating of 2 stars from 528 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Personalization Mall most frequently mention customer service, tracking number and christmas gifts. Personalization Mall ranks 145th among Promotional Products sites.
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- Burr Ridge, IL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the inconvenience Panda. Our system automatically flags questionable language, however we would still like to help you complete this order as you'd like. Please reply to our private message with your order number so we can try and make this right. Thank you!