Pottery Barn Teen

They never shipped my order and even though it was supposedly in the process if being packaged and shipped out there was nothing they would do to expedite it to me after already waiting a month. They also cudnt tell me where it was coming from or why it wud take another month to get to me if it was shipping out today. I see why pottery barn teen had such bad reviews... I should. Have read them before ordeing. I thought pottery barn was a quality company... I wonder if I can expect the same horrible service from all pottery barns or just pottery barn teens.

I ordered an expensive comforter & shams back in April. Delivery quote said I'd get them by late April. Well, it's now late June and they just moved my delivery to late JULY! On top of that, they continually put through a charge on my debit card, then deleted it, then charged it, then deleted it... which makes for a nightmare regarding balancing my checking account. I WILL NEVER ORDER FROM THEM AGAIN!
Cancelling the order today.

While in Ohio staying with my 97 year old mom, I order a lap desk for her which did not work out. When I returned to North Carolina, I returned it to Pottery Barn Teen for a refund. Rather than refund me the money, THEY RE-SENT THE EXACT SAME ITEM TO OHIO! So now, I will need to somehow get back to Ohio from North Carolina to get it while Corona Virus restrictions are still in place. Any other company would have sucked up their mistake and just refunded my money and said don't bother to return the second one.

This is probably the worst purchase I've ever made. I bought this as a gift for my daughter, It did not arrive on time, and when it finally did, it came in 3 separate deliveries (on 3 different days). When it didn't arrive on the expected delivery day, I contacted Customer Service - numerous times. It was a complete nightmare (with the exception of a representative named Dorcas). No one knew where the order was, and all but one promised to call me back and NEVER did. JI was guaranteed delivery by a certain date 3 times and it never came, We finally received the sectional last week and it's HORRIBLE. While it seems to be well constructed, It is the most uncomfortable thing I've ever sat on. $400+ for a complete piece of garbage. It feels like a cheap styrofoam stuffed animal, not to mention that it crunches when you sit on it. I took 3 days off of work expecting deliveries that never showed up. I spent hours on the phone with customer service, Now I'm stuck with a $400+ sectional that my dog won't even lay on. The thought of spending more hours on the phone with customer service to try to rectify the situation makes me ill. I should have known when there was nowhere to find a review on it. I put my trust in Pottery Barn, as I have never had a bad experience - until now. Lesson learned.

I ordered a school backpack for my daughter back July 4th they said will have it delivered in 2 weeks after that time has gone they sent me an email saying backordered between August 19th-23rd. Then they sent me another email saying it's arriving August 16th nothing was delivered yesterday. You request to speak with a manager they put u on hold for an hour with no avail. Very dissapointed that my daughter started her school with her old backpack. And still waiting.

I placed an order for both of my daughters for furniture for their rooms. The order was over $5000 worth of new furniture (beds, desks, chairs, side tables, etc.). We placed the order in July 2018. Immediately every item was placed on back order despite the website saying there was inventory in stock. After about 1mos of waiting for the items to come off of backorder I decided to call customer service. I picked out all new furniture that I was told was in stock and would arrive sooner. That was on Aug 16th of 2018. I was told the furniture would arrive in Sept., then Oct., then Nov. I called around mid Nov and they told me someone would call me about my order. No one called me and the order was cancelled! I'm going to find someone at the corporate level to share my experience with. I continue to get daily emails and offers and magazines in the mail.

I ordered two luggage bags for my sons at Pottery Barn teen with the initials JEB and JRB and received two bags with JEB. When I called for a replacement, first they told me they could not fix anything engraved, then they told me I could not return the actual bag for a change and then told me the bag was no longer available. They are complete swindlers. As a customer who bought everything for my kids rooms and had them come to my home to decorate, I would expect better service. I will no longer work with them again and will let all that I know their service is a joke as is the company at this point.

Received my personalized robe and you can't even see the name and the embroidery threads were not stitched properly. So when I called to talk to customer service rep she said personalized items are final sale and I wouldn't be getting a full refund. I told her I know that but the robe is flawed and damaged and it came that way. We went back and forth for 25mins. Now I'm waiting for a supervisor to call me back in 72hrs. Wow potterybarn you send someone a damaged item and its clearly not what the customer ordered and now I'm fighting for a full refund. I feel ripped off! The top pic is what I thought I was getting and the bottom one is what I received. The other pic is the embroidery stitching on the back. The stitching is also coming out on the front

To start, I've never written an online review. I'm so frustrated and I've talked to 15 different people. No one knows anything and has to keep transferring the call to someone else. I was told I would get a call AND email once my furniture was in to set the delivery date. I did not receive a phone call or email. I've had to call them relentlessly just to get updates on my order. Once I finally got through to furniture delivery, the EARLIEST they could schedule me was 3.5 weeks out. That is simply ridiculous, considering my furniture already got in a month after they said it would.
Also, just for some continuity, I asked the guy I was speaking with if I could speak with him again about the furniture delivery. He gave me his extension to call, and when I called, the girl that answered said that was not a working extension.
This whole furniture order has been unbelievable considering how important customer service is now a days. I will never order from them again. I'm in the process of trying to cancel my current order.

I have been waiting to write this review hoping that one of the friendly-seeming people who pretend they are going to help me actually do help me... This is the first negative review I have ever posted. I should have looked on this website sooner. Ordered a futon and mattress set for my son. No delivery two months later although supposedly the order was at the delivery hub many weeks ago. Every time I try to email I am promised a delivery phone call that never comes. I have tried the social media team and customer service line. They all seem helpless in dealing with deliveries and pass me on to someone else promising me a delivery phone call. They still have my stuff and I am sitting here so frustrating just wanting someone in their company to care enough to actually follow up on my order. It is just sheer uncaring or incompetence, I am not sure which one. Most recently I was told there is a delivery date in their system I was never made aware of and cannot be here to accept. No clue how to get this changed or if it is even real. No one cares and just wants to pass me on to someone else. Today I was told they aren't given enough time to follow-up on customer concerns. For real? Get your furniture elsewhere!

This site "sounds" like a broken record. Abysmal customer service, no response or apathetic response. We had ordered a bedroom set for our son on 12/31/18 with the estimated delivery date of 1/4/19 - 1/18/19. The later date came and went with no contact. When we contacted them, they said there was a problem with the order and they had to re-process the order for the bed and dresser. The delivery people came today, supposedly with the bed, but no idea of when the dresser would be here. When they started unpacking the truck, it was one box that was approximately 48" long by 20: wide by 10" deep - how the hell could that be a bed? Turns out, it was the headboard and footboard only. WTH? My wife is about to lose it and has been on the phone with PBTeen customer service for over an hour. She has asked to speak with a customer service manager the entire time and she got transferred no less than 14 times, told our story no less than 8 times and was hung up on or left on hold for over 10 minutes, five times. Keep in mind, they CHARGED OUR CREDIT CARD over a month ago but still haven't delivered what we paid for. Never again. To everyone, STAY AWAY from Pottery Barn!

After looking for a long time for what I wanted in a storage bed, I finally found what we wanted (Hampton Storage Bed Super Set 2.0). To top it off, I was able to get the bed with a 25-30% discount. But something seemed off- I was trying to find the reviews on the product (like Amazons and other online stores do) and I completely unable to.

I had to go to Google multiple times, trying to find any reviews on the product, or Pottery Barn Teens in general, before I was able to come against about 58 reviews. I've spent about a half hour reading the HORROR stories of others.

I am fortunate that I took the time to look at the reviews, it's taught me a good lesson. If I hadn't taken the time to search for the reviews, I would probably be amongst the unfortunate souls that have had orders cancelled; shipping delayed and experienced TERRIBLE customer service.

I ordered a 1800$ dresser for my daughter and paid 300$ shipping to get a damaged dresser! They offered 200$ off if I keep it or they will send me a new one. I chose to get a new one since the metal leg of the dresser was dented and it shows. I was scheduled to get a new dresser a month after. The night before delivery I had to empty the dresser and we had to wake up at 7 in the morning on a Saturday since the delivery was at 7:30 in the morning, no big deal as long as we will get a good dresser. To our surprise the new dresser was also damaged, so we had to schedule a new delivery for a new dresser! A month after and the same headache, empty the old dresser and wake up early in the morning to get a damaged dresser again! Talked to customer service and again offered 200$ to keep the same damaged dresser or return! Seriously after selling my old dresser I have to return the dresser and look for a new one since you cannot send a good dresser which is worth 1800$. Anyways we scheduled a new delivery after two weeks which is today, the driver called 7 in the morning for the delivery, we woke up and waited for him, he parked next to our house and then left! He didn't even explain why did he leave, we called him and never answered! We called the delivery company and they explained that he thinks that our driveway is slippery due to a small amount of snow! Ok I understand, why didn't he just called and explained that to us so we may clean any snow from over night knowing that the driveway was cleaned the day before! That's ridiculous, I will never order from this company any more! Very bad customer service and medium quality furniture for high prices! Don't be tricked by their high prices, go buy from other places!

Purchased a book bag for my niece paid and everything. I was under the impression it would be delivered with in the next few days. Only to come to find out that they were out of stock. This order wouldn't be available until next year. My opinion if you are out of stock do not allow the customer to check out take their money and then say it wont be available until next year. When i asked for my money back, I kid you not it took a week and 3 days to be refunded. My niece was adamant on getting another bag she liked. Even though going through what I just went through I gave in and got her a bag this was in stock and should've been delivered, and yet to my surprise nothing. My niece has started school and is being way more patient than I am. The estimated deliver was for a Monday and today being Tuesday says that the bag was barely shipped yesterday. These bags are not cheap so i expect a set date delivery not well today we are going to tell you this and tomorrow maybe we will tell you something else. Don't waste your money, time or energy.

I ordered a travel bag and paid for it to be monogramed as a Christmas gift for my grandson. It was more expensive than from other companies and the shipping cost was high but I wanted it to match the suitcase I ordered for him from a different PB branch. They sent a photo of the bag via email on the day it was delivered in November. On Christmas Day he opened a World Map Tapestry - you cannot imagine how ugly it is! I called and they said the travel bag had been delivered to the wrong person and although that person had returned it, they had no idea where it was AND I could no longer order one. A refund is NOT what I had in mind since I had specifically ordered from PB Teen to purchase matching bags. I will avoid Pottery Barn Teen at all costs AND possibly avoid the other branches of Pottery Barn as well. I will NEVER recommend Pottery Barn Teen - may they go away and soon!

I was looking for days to buy 2 twin white lofts with storage and desk... My daughters are very picky. After day number 3 we found it... YES WE FOUND IT!. It was perfect, placed them in shopping cart along with a vanity. I dont purchase online much due to I need to see, feel, measure items first... but these are exactly what they are looking for so Im going to take a chance. STOP... LET ME READ THE REVIEWS FIRST... OH NOOOOOO HOW DISSAPPOINTING... Pottery barn MAYBE A FEW bad reviews would be understandable you cant please everybody BUT with this MANY Bad reviews with almost all addressing the same issue... it is a shame it almost sounds Criminal. Reviews go along way. Dont forget your customers are what keep you in business. Sounds like my money would be best spent elsewhere. Back to the drawing board to find beautiful loft beds with another company who actually values their customers.

So many issues - where do I start?
My daughter saw some bedroom furniture she liked. It was a $6,000 bed, dresser and headboard set. She used her own money, otherwise I would have not permitted it. The quality didn't come anywhere near the price tag. Maybe $2,000. I understand that in this post-covid insanity things are generally over priced, but for that kind of price point, I expected better. To me, it just feels cheap. It was well packaged - good thing considering the delivery neanderthals... The delivery/assembly staff were woefully equipped. They did not have all the necessary tools to complete the assembly process. My son and I finished the process to avoid having these people back in my home - or anywhere near it. The delivery individual carried the first piece in and damaged the drywall and cornerbead. This will not be an easy fix since the area connects to multiple walls. Where will the painter stop? I have contacted customer service no less that 5 times and have yet to get a response. The furniture was delivered 06/02/2022. I think I should have had a response by now (06/27/2022). Further, there was damage to the yard from the driver. My advise - run away from anything Pottery Barn. The only reason I gave the extra star is that they did offer a 10% credit for the incomplete assembly.

I'm actually kind of surprised the suite of Williams-Sonoma/PB/etc aren't out of business. For one, near where I live, the brick and mortar barely has anyone in them. Secondly, all of these websites have terrible shipping policies. It's the old school "if you spend more, you pay more! Regardless of weight." They're basically pooling the people who order heavy furniture, with people who order lighter things like bedding, etc. I find that quite ridiculous as almost every online retailer has free shipping over a certain price point, not PAY MORE over a certain price point. For example, over $3000 it's 5%. That's $150. Sure they have random free shipping promos but I paid $14 for a duvet cover and pillow cases to be shipped. I find that distasteful but really liked the pattern and it was on great discount. The kicker is, if you pay for standard shipping, your item won't ship for a few days. The label gets generated, but it waits for pickup by the courier service. Also, unacceptable for $14 when many retailers use 2day ground or for smaller items like duvet covers... USPS priority. I really cannot recommend supporting retailers who are so calculating towards their customers that their profit margins matter so much where they split hairs on making you, the customer, take the burden on shipping costs when this is no longer the practice.