Pottery Barn Teen

Save your money. Bed arrived with half the hardware over a week ago. They suggested putting it together that way! They overnighted the hardware…which took a week to arrive. They are still not giving us a date to put the bed together, will be days from now. My son has been sleeping on the floor and the bed is in pieces in our garage. They also severely damaged our wall on the delivery. Wish I could have saved the exorbitant cost and ordered from a competent store.

We placed a major order with Pottery Barn Teen and went weeks with no follow-up. When we checked our order status, we saw that the delivery date window had been pushed out by three weeks. When we tried to find out why we weren't notified and when we could deliver several thousand dollars worth of furniture, the "customer support" (I use this term loosely) hung up on me.

I'd rather sit on a fire ant hill than deal with this company.

We purchased a loft bed for my son's dorm room. Carefully researched PB delivery options and opted and paid for the white glove delivery so the bed could be delivered to the room and assembled. Big Surprise when they delivered and got the person receiving on our behalf to opt for no assembly...feel like a massive rip off track. Who on earth would pay to have a loft,bed,desk delivered to a dorm room and then not have it assembled? Seriously slippery delivery tactics by Jose, the driver. Not Impressed! Most unhelpful customer service person (Christine) who couldn't be LESS HELPFUL if she tried. Nothing PB will do...

I wanted to leave a positive review and, although phone staff made a serious effort to help, supervisor did not support my return of $70 bean bag cover in spite of my purchasing 3 bean bags ($600) and wanting to purchase a different bean bag cover. Final purchase. NO EXCEPTIONS! Not any single exception possible. You would think as a large company they would be generous. Not even close. Overpriced, not exceptional in any way. Never getting my business again.

One of the worst companies to do business with. Defective items and terrible customer assistance.

Purchased a Papasan lounge chair that looked nice on the website. The base of the chair came within a week. The cushion, after contacting the company twice) came after 30 days from date of ordering it. I was happy to receive it only to find out that it was defective in a big way, so not usable at all. On-line Pottery Barn Teen has a nice look but the merchandise is very low quality. The company appears to have no soul and only interested in your dollar but unable to deliver quality. I received no communication whatsoever about the delay of the order and have to spend hours in chats and on the phone to schedule a return. One of the worst experiences in e-commerce ever. Please don't purchase from pottery barn teen. My rating for this company is zero.

I called the customer service line that was answered by a west elm agent to find out why my package was delayed. She couldn't be more unhelpful and when I asked why it was slow considering I paid $35 for shipping (where most retailers would've included it) she audibly laughed and hung up. Worst call experience ever and now I see these reviews it's obvious I'm not alone. What a joke.

Placed an order for ornaments and right after ordering saw the $20 shipping charge for 2 Christmas ornaments! Went right away to cancel my order but there was no option to do so when many sites have that option for an hour after ordering. Emailed right away and it took them a week to respond (48h advertised). And there, no surprise, can't help, no refund of shipping. It's a large company and they charge a lot for the smallest thing. They should offer free shipping. Won't ever use again

Pottery Barn Teen experience was bad. Basically visited the store in costa mesa, they basically placed the order online for us while in the store they separated the order when we specifically said to ship as one. We found out color and look wasn't going to work, tried to correct it by changing this out overall nothing worked out so returned most of it before anything was shipped. Anyways the returning agent assured me that all would be refunded and turns out I was shorted $200 due to internal shipping between hubs. Not a big deal if they had let me know previously but anyways. Products at pottery barn are way over priced their customer service is bad and the attitude on these agents... anyways never gonna purchase from Potterybarn and the likes. Got a better product from Crate and Barrel for like a 1/4 of the price so definitely disappointed with this whole experience with PB.

Stolen money. Stolen time. No one from actual management will address the many attempts to discuss what they have put our family through. My son waited for a 3K bed with a guaranteed delivery date before the end of November. In December it was "in transit" and then canceled by the company once in route…and after us staying home to receive the item which never arrived! Hours on the phone with people who do not care, whitewashing the situation and taking no responsibility and now here we are in late January with no bed AND no refund provided yet. I will never again do business with Pottery Barn or any affiliated company. It's disgusting beyond measure what they have put our family through and the greatest insult is that the people who can do something are hiding behind their desks pawning off all necessary communication to the underlings. By the way, if you work for them, you should go to any other company for your own personal health. What a disgrace.

I ordered a loft bed in October which was available for delivery per the website. After multiple delays and backorders it is now January and my loft bed was suppose to be delivered today. The truck shows up but with only 4 of 5 boxes. I am told they will have to search for the missing box which will take up to 3 days. There service and shipping is horrible and after paying a ton for the bed and extra for shipping this is ridiculous. I don't recommend you ordering from Potterybarn Teen unless you wait for several months and then sit around your house all day and only receive part of it.

The item I ordered for a Christmas gift did not come in its entirety. Multiple calls and attempts to receive the full item resulted in a return process for a refund, since the entire item was never even in stock. I was able to reach someone to schedule a UPS pickup so the driver could scan the printable code and prevent me from driving over an hour and a half to accomplish this. When I contacted customer service AGAIN to ask for a label to be mailed or a new UPS time for pickup I was hung up on! I am now on hold AGAIN and if anyone picks up I'll be shocked. Hours and hours into this to make it right and they still have all of my money for a sham item listing!

The poor quality of this mirror is embarrassing for its price point. The frame is not straight and unevenly mounted. Edges of the glass are visible in some areas. The gold finish is not metal, but a powder coating that arrived with scratches. Worst of all, the mirror shows a distorted reflection.

Pottery Barn is one of the few remaining brands that does not have customer reviews. If so, customers would reveal that their products are cheap, big-box store quality with an unjustified brand name markup.

I had the exact same experience as another review with a PB Teen backpack. I ordered in July 2021 and school started in late August 2021. Its October 6th and the backpack is ripping along multiple seems. This is a $75 backpack. I called customer service who basically said they won't stand behind their product and there is nothing they can do. We've ordered a lot of items from PB Kids and PB Teen over the years and I'm so disappointed with the Company. We'll never order from them again

Purchased a backpack last year for my daughter, only used for 4 months since they didn't go to school due to pandemic, it's already ripping and can't be used, way too much money for a backpack to be that cheap! Won't be purchasing any again, called customer service, spoke to Mia and was not a big help, waited 56 minutes on hold for a manager and didn't get any where, what a waste of money for such a cheap item … very disappointed with pottery barn

We ordered 2 beds that were supposed to be here in November and we're scheduled for delivery today 4/20/23 when they got her they were missing three pieces of the beds and wouldn't even bring the pieces they brought upstairs like they were supposed to make things worse this was also for a client whose 2 children have been sleeping on a mattress on the floor due to a bedroom remodel since November I hope this entire company goes out of business I will never use them again

My daughter ordered the Pottery Barn Teen Waves comforter and less than a year of use both sides have pilling all over it--no washing or rubbing "velcro or rough" object over it. I wrote to PB Teen customer service and they told me to get a pill shaver to shave the pilling off. I've never experienced bad quality at PB Teen or PB until now and will no longer buy bedding there. Disappointed that they didn't offer to come up with a better solution or replace it. They didn't even offer to send me the shaver, only gave me a link to purchase it from their website.

I moved...and I took a very expensive loft bed with me. In the move I lost 2 small pieces of hardware. I contacted PBTeen just to order (at my cost) 2 replacement parts. They said they don't sell or have replacement parts. Mind you in the manual it says to CONTACT PBTEEN for replacement parts. They cant even tell me the darn specs of the little piece I nee so I can order it from a 3rd party. Over 3K for a bed and this is the support they provide. STAY AWAY!

Starting with taking more than 3 months for in stock furniture to be delivered, customer service is awful, they just lie to you. They have cancel our Chelsea Bed 6 times, without eve sending a warning email, text or phone call about the cancelation. We found out by calling customer service and waiting 3 hrs to have some kind kf answer that at the end was inaccurate. We did got the Chelsea dresser 2 months after delivery date. To be honest their furniture is Over price and quality is poor. Very difficult to open the dresser drawers. Don't buy it from here. Same quality for at least 500$ less and delivered within a week from wayfair.

I ordered multiple things from Pottery Barn Teen this past Christmas and will never do it again. Things which were available at the time of purchase became back ordered so I had to scramble to find a replacement. Those with a December or January back order date became a June back order date without notice. The shower curtain we ordered came with the correct letters but the letters were on their side so unusable. The quality of the items that we did receive was very good and my daughter loves them. But we could have used Wayfair for similar items and the experience would have been much easier. When I called customer service I had to wait awhile in the queue but the customer service representative, Stephanie, was fantastic. She is the only reason for the two stars and not one.