G F.’s Reviews of Pottery Barn Teen & more

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Furniture

1/24/24

Stolen money. Stolen time. No one from actual management will address the many attempts to discuss what they have put our family through. My son waited for a 3K bed with a guaranteed delivery date before the end of November. In December it was "in transit" and then canceled by the company once in route…and after us staying home to receive the item which never arrived! Hours on the phone with people who do not care, whitewashing the situation and taking no responsibility and now here we are in late January with no bed AND no refund provided yet. I will never again do business with Pottery Barn or any affiliated company. It's disgusting beyond measure what they have put our family through and the greatest insult is that the people who can do something are hiding behind their desks pawning off all necessary communication to the underlings. By the way, if you work for them, you should go to any other company for your own personal health. What a disgrace.

Tip for consumers:
PB, PBT, PBK, Williams Sonoma, West Elm, any and all affiliated companies should go out of business and any one in their CEO cabinet should go back to night school and learn basic people skills. They line their own bank accounts because they are thieves and liars.

Products used:
We used none of the products because they never delivered them!!! And, months later we are still waiting on our refund and the hours of our time in communicating with a company who does nothing and pawns their dirty work out to non management. They stole months of our money, time off work waiting to receive a product that never came, and our son’s major Christmas/beating serious health issues bed. It was 3K and no one on upper level will do a thing. It’s disgusting and I’ve gone through every route imaginable. They should be ashamed at the mockery they try and make of hard working families who will take their funds elsewhere…we want a refund and deserve compensation for the level of actual physical harm they have caused our family.