I had the exact same experience as another review with a PB Teen backpack. I ordered in July 2021 and school started in late August 2021. Its October 6th and the backpack is ripping along multiple seems. This is a $75 backpack. I called customer service who basically said they won't stand behind their product and there is nothing they can do. We've ordered a lot of items from PB Kids and PB Teen over the years and I'm so disappointed with the Company. We'll never order from them again