Pottery Barn Teen

This is the worst customer service I have ever experienced. I returned a beanbag to the Durham, NC, store. They said I would receive my refund to my credit card within 3-5 days. That didn't happen. I called customer service, and the woman I talked to said she would process the return. I kept checking, and my account has not been credited 2 weeks later. So two days ago I completed the online form for customer service outlining everything that had happened. It says you'll hear back from them within 48 hours. Nothing. I am fuming. I can't believe I am out almost $200 and I feel so helpless about getting it back.

Beware of this company. Returns and refunds will be your expense so make sure you are 100% positive that you want the item before purchase because you will pay for changing your mind. Customers are NOT a priority and satisfaction is for their benefit only.

Ordering from any of these affiliated companies - Pottery Barn, PBTeen, PBKids, William Sonoma, West Elm, etc. All of them are truly terrible. Most recently tried to order from PBTeen using college student 15% discount. Discount would not work online so had to do telephone order. Took two calls of an hour each. Then told the bookshelf not in stock until Dec or Jan. It's August. Wth. Ordered $800 rug two years ago from West Elm. Spilled water on it, ruined the rug. WATER. What kind of joke is this. Do not buy any viscose rug. West Elm & all these affiliated companies do not have online reviews for a reason. Found out customers at CB had same issue -- difference is they were allowed to write reviews warning other customers of defective rugs & many got money back. After the rug experience I never wanted to order from them again, but teen needs desk now since all classes online. Necessary evil and never again.

Wish there were negative stars to give pbteen! This is absolutely the worst company customer service possible. I placed a personalized laundry bag on 11/22/20 to be delivered 12/03-04/20. On 12/14/20 I received an email from payment source I would be receiving a refund. There had been no communication about backorder or cancellation. Nothing like disappointing your kid with their #1 item on their Christmas list. And now no time to order something else.

Beware when ordering furniture items, lounge items or anything that may take longer than standard shipping.

My daughter wanted a futon sofa from pottery barn teen for Christmas. I ordered it at the beginning of November. Delivery Dec 4.
December 4th called customer service and was told parts were backordered until Feb and May. So Pottery Barn has no intention of letting me know that my daughter was not getting this gift for Christmas. Complete scam. They make you believe you will receive your order on time but really there is a huge amount of items that are back ordered and they DO NOT let you know until you have paid in full and made the order.

I have ordered many pieces of furniture over the years and have had similar issues. Shame on me for being a loyal customer. Terrible service and dishonest.

Pottery Barn Teen failed to deliver bedroom furniture. Waited months and never received the items I purchased. Customer service was terrible. They stated 2 of the 3 pieces were at the delivery center, but the third was probably on a freight truck that hadn't been unloaded or still in transit from who knows where. I needed all 3 pieces for the bedroom set. No apology or discount despite the delays after delays. Horrible. Shop anywhere else. They don't deliver the goods!

I bought a $75 hat rack that but by the time it arrived I no longer wanted it so I returned it unopened. PB teen, at not point said that I would have to pay for shipping. But once they got the item back, only returned $45. I contacted them and they said the difference was for shipping. $30! At not point during the buying process of the return process was this ever mentioned. Total Scam! And they got my name wrong in the correspondence - calling me Nicole but my name is Bernadette. The worst customer service.

We spent over $300 on two bean bag chairs for holiday gifts for our two children. They came in several shipments for the inserts and covers. One was nice, the other made of a cheap paper that smelled like chemicals from a shipping container. When I called, their phone number is nonworking. The store said no problem, bring the one in and we'll replace. But when we got there, they said oops sorry no replacement, but feel free to send it back. No one is able to "make it right" - very disappointed.

I ordered a $1,300 vanity from pbteen.com. Once it was delivered, the delivery men told us that the two major parts of the vanity were damaged. I went to their truck to look and they were right: both pieces were majorly dented. They said they signed off for them at the warehouse without even looking! Now I have to wait three more weeks for new pieces, and in the meanwhile they left the undamaged pieces (one drawer and the mirror) in my living room to sit there. Very disappointed; such bad quality from a high end furniture store.

Bad news - very unpredictable
You might get lucky and get your stuff, but you might not. IT'S THE TOSS OF A COIN. I've been waiting almost 5 months for 2 Avalon Beds. Customer service doesn't know any more than you do about when the product will ever arrive. Sad. My children are literally getting older and moving through different stages of their lives at this point while we wait for their new beds to arrive. Hope they get here before they go off to college.

Ordered a Callum Super Wall Set online a week ago at sale price. Received email confirmation with expected dates for delivery.

Today received an abrupt cancellation email stating the sale price was an error and my order has been cancelled.

Why did it take a week for Pottery Barn to "discover" the sale price was "wrong"? Were there too many orders placed caused them to back out and claimed the price was "wrong"? Aren't they supposed to be responsible for their employees' "mistakes" and honor the price anyway?

To make room for the new wall set, I have donated my existing unit to Salvation Army. Bunch of stuff sitting on the floor.

Why am I punished for PB's mistakes?