Bad news - very unpredictable
You might get lucky and get your stuff, but you might not. IT'S THE TOSS OF A COIN. I've been waiting almost 5 months for 2 Avalon Beds. Customer service doesn't know any more than you do about when the product will ever arrive. Sad. My children are literally getting older and moving through different stages of their lives at this point while we wait for their new beds to arrive. Hope they get here before they go off to college.