Cindy M.

This is the worst customer service I have ever experienced. I returned a beanbag to the Durham, NC, store. They said I would receive my refund to my credit card within 3-5 days. That didn't happen. I called customer service, and the woman I talked to said she would process the return. I kept checking, and my account has not been credited 2 weeks later. So two days ago I completed the online form for customer service outlining everything that had happened. It says you'll hear back from them within 48 hours. Nothing. I am fuming. I can't believe I am out almost $200 and I feel so helpless about getting it back.