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Bernadette B.

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1 Review by Bernadette

Pottery Barn Teen

  • Pottery Barn Teen

“Returned an item and they kept half the amount for shipping?!”
1/16/22
Verified purchase

I bought a $75 hat rack that but by the time it arrived I no longer wanted it so I returned it unopened. PB teen, at not point said that I would have to pay for shipping. But once they got the item back, only returned $45. I contacted them and they said the difference was for shipping. $30! At not point during the buying process of the return process was this ever mentioned. Total Scam! And they got my name wrong in the correspondence - calling me Nicole but my name is Bernadette. The worst customer service.

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Pottery Barn Teen product 0
Pottery Barn Teen product 2
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