K R.

Beware when ordering furniture items, lounge items or anything that may take longer than standard shipping.

My daughter wanted a futon sofa from pottery barn teen for Christmas. I ordered it at the beginning of November. Delivery Dec 4.
December 4th called customer service and was told parts were backordered until Feb and May. So Pottery Barn has no intention of letting me know that my daughter was not getting this gift for Christmas. Complete scam. They make you believe you will receive your order on time but really there is a huge amount of items that are back ordered and they DO NOT let you know until you have paid in full and made the order.

I have ordered many pieces of furniture over the years and have had similar issues. Shame on me for being a loyal customer. Terrible service and dishonest.