P M.

One of the worst companies to do business with. Defective items and terrible customer assistance.

Purchased a Papasan lounge chair that looked nice on the website. The base of the chair came within a week. The cushion, after contacting the company twice) came after 30 days from date of ordering it. I was happy to receive it only to find out that it was defective in a big way, so not usable at all. On-line Pottery Barn Teen has a nice look but the merchandise is very low quality. The company appears to have no soul and only interested in your dollar but unable to deliver quality. I received no communication whatsoever about the delay of the order and have to spend hours in chats and on the phone to schedule a return. One of the worst experiences in e-commerce ever. Please don't purchase from pottery barn teen. My rating for this company is zero.