Nicole r.

I ordered a travel bag and paid for it to be monogramed as a Christmas gift for my grandson. It was more expensive than from other companies and the shipping cost was high but I wanted it to match the suitcase I ordered for him from a different PB branch. They sent a photo of the bag via email on the day it was delivered in November. On Christmas Day he opened a World Map Tapestry - you cannot imagine how ugly it is! I called and they said the travel bag had been delivered to the wrong person and although that person had returned it, they had no idea where it was AND I could no longer order one. A refund is NOT what I had in mind since I had specifically ordered from PB Teen to purchase matching bags. I will avoid Pottery Barn Teen at all costs AND possibly avoid the other branches of Pottery Barn as well. I will NEVER recommend Pottery Barn Teen - may they go away and soon!

I have ordered many photo standouts and canvas wraps from MPIX. Recently one of the photo standouts started to bubble between photo and back piece. This was about 3 months after receiving my order. I contacted MPIX and within 3 days of my email to them I had a brand new photo. Hard to beat customer service like that. It's rare in today's world when everyone has an excuse. I think their products are professional quality and they always arrive in a few days. I'll continue to use and recommend their services.