Don J.

This site "sounds" like a broken record. Abysmal customer service, no response or apathetic response. We had ordered a bedroom set for our son on 12/31/18 with the estimated delivery date of 1/4/19 - 1/18/19. The later date came and went with no contact. When we contacted them, they said there was a problem with the order and they had to re-process the order for the bed and dresser. The delivery people came today, supposedly with the bed, but no idea of when the dresser would be here. When they started unpacking the truck, it was one box that was approximately 48" long by 20: wide by 10" deep - how the hell could that be a bed? Turns out, it was the headboard and footboard only. WTH? My wife is about to lose it and has been on the phone with PBTeen customer service for over an hour. She has asked to speak with a customer service manager the entire time and she got transferred no less than 14 times, told our story no less than 8 times and was hung up on or left on hold for over 10 minutes, five times. Keep in mind, they CHARGED OUR CREDIT CARD over a month ago but still haven't delivered what we paid for. Never again. To everyone, STAY AWAY from Pottery Barn!