Lisa B.

I ordered two luggage bags for my sons at Pottery Barn teen with the initials JEB and JRB and received two bags with JEB. When I called for a replacement, first they told me they could not fix anything engraved, then they told me I could not return the actual bag for a change and then told me the bag was no longer available. They are complete swindlers. As a customer who bought everything for my kids rooms and had them come to my home to decorate, I would expect better service. I will no longer work with them again and will let all that I know their service is a joke as is the company at this point.