Pottery Barn Teen

I ordered a bunk bed. The first time it was delivered with a broken rail, so it couldn't be installed and they took all 5 boxes back and ordered a replacement part for the one broken piece. Several weeks later the replacement part comes in and I tell the delivery company TWICE on the phone to be sure to bring ALL 5 boxes. Of course they showed up to install a bunk bed with just 1 box. So I have to schedule AGAIN for them to bring all 5 boxes. This time they brought all 5 boxes, but one of the boxes was the original broken rail! Either they ordered the wrong replacement part or they just sent me all the original boxes again. 3 attempts to deliver the bed, 3 times messed it up. My daughter was so sad. I returned the bed that I was already billed for and had to pay. This whole process was over 2.5 month period. I was on the phone for 45 min trying to get a refund. I have no doubt they will screw up that up too. I'm never ordering from PB Teen again... they are a nightmare!

I was redoing both of my daughter's rooms and ordered the desk blotters that can be personalized. These blotters are $39 and $51 if personalized. I waited for several weeks for them and when they finally arrived they are as flimsy as a piece of paper made out of crappy plastic - one had dents in it and they are the lowest quality items imaginable. The idea of paying this kind of money for an item of such poor quality will keep me from EVER ordering anything at Pottery Barn again. These items cost them $1.50 to make and they are selling for over $100 with tax and shipping. TOTAL RIP-OFF. DO NOT ORDER THESE!

I ordered a sheet set, recived only pillow cases, and I called the customer service # for 5 days in a row, to be put on hold for over 40 mind EACH time! Then when I did get someone she said she cant help me and she is not going to keep me on the line, other customers are waiting, and she can take my # and someone will call me back! Really, cause Im a customer who did not get my order! She took my info and said bye! I have not received a call and I still have no sheets. I also sent an email days ago and have not heard a word! Would NEVER order from here again! Not only bad customer service, but they are theives!

I ordered a duvet cover what, similar to what overs described, bled while washing according to instructions. The item is out of stock for 4 months... I called customer service, waited 20 minutes before someone finally answered, she said this needed to be escalated to a manager. I told her I really didn't want to wait another 20 minutes, and she said someone would pick up right away. I was put back in the calling queue, waited 20 minutes until I finally hung up. This is a $150 mistake I will not make again... DO NOT SHOP AT POTTERY BARN!

Never again will I order from Pottery Barn Teen. I ordered a chair for my grandson on May 22nd and was told it would take 7 to 10 days. Never came. Then said it would be June 10th... never came... then said July 10th... never came... then to top it all was told it was shipped July 9th and would be here in 7 to 10 days. It still never came. When I called today they said it never had been shipped and have no idea what is going on. Not a real helpful answer. They offered to cancel it with no suggestions of other chairs that might work or offer for compensation. I cancelled because I am tired of dealing with them but now my grandson never got his birthday gift. I am done with ever ordering anything from them again!

After swearing a couple of years ago to never order from PB again, I stupidly ordered two covers and two pillows for grandchildren for Christmas. The pink cover came right away. Then I got a notice that the navy cover was backordered, but would be delivered between Dec 12 - 14th. No I have a notice that the navy cover will not be delivered until between Dec 24 and Dec 28. Then I got a notice that they pillows are backordered until after the first of the year. Swearing them off again and I intend to stick to it this time.

I bought a desk for my kids' virtual school/homeschooling in June. When I bought it, it said it was backordered till September. Fine, I thought, we can manage until then. When September came, the date was changed to October, then November, then December. In January, I finally called Pottery Barn, and they said, oh, it's waiting to schedule delivery. So I scheduled the delivery for February 11,7 1/2 months after I ordered. However, it's February 11, and guess what? It's not being delivered today. There was a problem with part of the order and when I called Pottery Barn, there's no estimate as to how long it will take. We now have bets going that the school year will end before I get my desks. Uggghhh! Such a nightmare! I was going to order a bed from them, but now, no way!

Ordered a sheet set June 5th, wasn't backordered, said 3-5 day shipping, the shipping date is continually bumped back, now at August 2nd. They randomly charge your account without warning when it's ready to ship. When I contacted customer service asking for an additional discount because I had to buy another sheet set since the delay is so LONG or future discount they said there was nothing they could do. Horrible customer service, will never order from here again. If my son didn't have his heart set on the NHL sheets, I'd cancel my order entirely.

We purchased a PBTeen dresser four months ago for our daughter's bedroom. We were told by PBTeen's delivery team the off-gassing of the furniture would disappear in 2-3 days.

Four months later, it is still emitting a STRONG TOXIC ODOR. The inside of the drawers smell exactly like Formaldehyde.

My daughter frequently wakes up with runny noses and headaches after sleeping in the room overnight. It is apparent this furniture was not made appropriately in Vietnam. PBTeen Customer Service has not been responsive on this matter after contacting them several times.

For anyone who has purchased their Chelsea line of furniture or dresser, I'd strongly encourage you to make sure it has stopped off-gassing and emitting formaldehyde fumes before you put your family's health at risk.

Always have nice things but my mom ordered something for me 3 weeks before christmas. It was expensive too, $500! They promised her it would be here before christmas and it literally still has not come and its January 10th. She called them december 27th and asked where it was and it was very sketchy and they didnt call her back like they said. She then called again the next day and they were rude and all they did was waive the shipping and said it would be there in a few days. STILL has not come!

I ordered the cushy piped trim sectional and the shipping was 2 months but i thought it was worth it. I was really excited for this couch in my first apartment and thought it was worth the wait. One month rolls around and i double check the shipping as I am eager to see how soon it will come, just to find out it was pushed out another two months. At this point, i have gone 4 months of my lease with out a couch. Very frustrated and customer service had nothing to tell me or nothing to help me out with. It has now been pushed back another two months. I am assuming it is because of COVID and the wildfires, still, very frustrating. I know this is probably out of their hands but this is the only couch I could find that I was obsessed with. I cant find anything like it anywhere else for the price they offered.

I was trying to buy a sectional couch. After a pretty strange experience on their website (products wouldn't show out of stock until you try to order it!), we finally found one that was in stock. We pay for it, it is ordered, and there is a delay in shipping (twice). We finally get it and are excited. It's a sectional, but instead of the end-piece, they deliver a WOODEN CHAIR in place of it. The delivery guys are very apologetic and say "this happens more often than you think". The customer service people are really horrible (no apology, and are insinuating we aren't telling the truth, even though their delivery people are still at our house validating what happened). Anyways, they tell us that there is nothing they can do as they don't make the couch anymore (gee, I guess we go the last one. Or 3/4ths of the last one). So we order a different couch. THe delivery day comes and goes. We call, and they indicate a week delay. We call a week later, and they now say it's month delay. A month goes by and we call again today. They say "sir, it clearly states on the website it's not available yet". I ask what am I supposed to do if they just keep delaying the order. They tell me to cancel the order. I tell them I still want the product, but I want to know if they can find out from the manufacturer more information on the delay. Again, he tells me to cancel the order if I don't like the process. I felt like I was talking to a grumpy 16 year-old kid with an attitude problem. I absolutely despise this company and hope their stock price continues to fall.

I placed an order for a new bed, the Avalon for my daughter. The estimated delivery date was 10 days. Upon delivery within the 10 day window, the delivery company brought only the bed slats but not the headboard. The delivery company called Pottery Barn and advised that the headboard would be delivered the following week. I allowed them to leave the multiple large boxes of bedding parts in my daughter's room till the delivery of the headboard the following week. Long story short, the head board delivery never arrived! I have been waiting since July 16th, today is Sept 14th and no headboard! The delivery had been postponed at least 5 times! They cannot even tell me with any certainty when it will arrive. At this point, I called them and asked them to pick up the huge boxes with bed parts they left in my home, which take up so much needed space. They weren't even apologetic. Seriously, they didn't even care! I expected so much more from a company that claims to sell top notch furnishings. I will not purchase any of their products going forward.

I ordered an item an item Dec. 6, indicated it would ship on the 18th. I get an email on 20th saying it is no longer available. In the email is the phone number to call for other options that will ship immediately. I call and am on hold 30 minutes. Rep says this phone number is for Pottery Barn and not PBTeen. Can't you even supply the correct phone number in your email? I am then transferred and on hold for 45 minutes. You have lost a customer.

If I could give zero stars I would! I ordered a flannel duvet cover and shams. Received duvet cover but no shams. Shams sent and then I discovered the duvet was percale not flannel. After much promises, delayed shipping, and zero accountability from PBT, I mailed percale duvet cover back and canceled ordered. Then re ordered flannel cover... received percale again. After talking to numerous customer service people and three supervisors, one revealed that they have it in their system that there is a " fabric issue!" So... they are advertising flannel, but shipping out percale duvet covers! They promised a manager would contact me... None did!

Unless you don't mind waiting a few months for your product, I wouldn't order! I don't understand how they advertise certain pieces yet they don't have them in stock! Them they continue to lie about the "delivery date" It CHANGES EVERY WEEK! They push up the delivery date by weeks at a time! I ordered a bed in June 2017. It's now September and nothing received! Now they pushed the delivery date up to the end of this month! Just save yourself the stress and DO NOT ORDER FROM THEM! Yeah their stuff is pretty and cute but it's just a horrible company with horrible customer service skills!