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Ordered a sheet set June 5th, wasn't backordered, said 3-5 day shipping, the shipping date is continually bumped back, now at August 2nd. They randomly charge your account without warning when it's ready to ship. When I contacted customer service asking for an additional discount because I had to buy another sheet set since the delay is so LONG or future discount they said there was nothing they could do. Horrible customer service, will never order from here again. If my son didn't have his heart set on the NHL sheets, I'd cancel my order entirely.
Jenna C.'s review of Pottery Barn Teen earned 3 Very Helpful votes
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Stolen money. Stolen time. No one from actual management will address the many attempts to...
I ordered a loft bed in October which was available for delivery per the website. After multiple...
Hello Jenna,
Thank you for reaching out to Pottery Barn Teen. I'm sorry to hear about the experience your are having with backorder delays. I apologize. Please check your private message for further assistance.
Sincerely,
Latricia
WILLIAMS-SONOMA, INC.
Lead –Social Media Customer Care