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Never again will I order from Pottery Barn Teen. I ordered a chair for my grandson on May 22nd and was told it would take 7 to 10 days. Never came. Then said it would be June 10th... never came... then said July 10th... never came... then to top it all was told it was shipped July 9th and would be here in 7 to 10 days. It still never came. When I called today they said it never had been shipped and have no idea what is going on. Not a real helpful answer. They offered to cancel it with no suggestions of other chairs that might work or offer for compensation. I cancelled because I am tired of dealing with them but now my grandson never got his birthday gift. I am done with ever ordering anything from them again!
Kathleen S.'s review of Pottery Barn Teen earned 2 Very Helpful votes
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Stolen money. Stolen time. No one from actual management will address the many attempts to...
I ordered a loft bed in October which was available for delivery per the website. After multiple...
Hi Kathleen- Thank you for reaching out to Pottery Barn Teen. I'm sorry to hear that this has happen. I apologize for the disappointment and inconvenience this has causes. I would be delighted to address your concerns. I have sent you a private message for further assistance. -Thank you, Latricia- PB Teen -Lead –Social Media Customer Care