Pottery Barn Teen

I bought the pb teen Folk embroidered duvet cover for my daughter. An expensive Merritt and Emily design. What an absolute joke. I should have sent it back after seeing the thin material and crappy cotton 5 cent tassels on it. But, my daughter liked the design, so we kept it. Bad idea. Within one week, the embroidery had come unstitched in several places. Here we are today. I carefully followed all instructions and washed the duvet. This is a total disappointment. All the embroidery stitching is covered with lint from the fabric and it won't come out. More stitching came undone. The tassels are a tangled mess. I thought by spending so much money on this that I would get quality that would last. Instead, I have a useless, ugly, piece of crap that will go in the garbage. NEVER, EVER think PB teen is selling quality items. It is just a name on a cheap product. They should take this item off their website and catalogs, although I imagine pretty much everything they sell is bad quality. Did I mention it took 4 months to get it? Oh yes, that too. Save your money and buy something cute at Target. You'd be better off.

Signed, Done with Pottery Barn Forever.

I ordered a comforter and sham for my 10 year old granddaughter's Christmas makeover room on October 30th. This was the main present from me. From the start it said this was backordered until 12/13. I shop early to avoid worrying about things, so this made me nervous from the start, and I checked frequently to see if there were changes. I WAS STUNNED AND IN TEARS when on December 5th they changed the date to January 18! How incredibly insensitive to have this on their website the entire time between when I ordered it, and when they said estimated delivery would be January 18th. The person who took my in-shock call could see how sad I was, and allowed me to talk to a supervisor who was just rude. This was ridiculous, life goes on, but NO MORE PBTeen for me! Only happy moment regarding this was cancelling the order. Way to be Bah Humbug, PBTeen!

I ordered something on December 30 2020 and the estimated shipping has been changed 3 TIMES ALREADY! WHAT IS GOING ON? Why in the world will the website show you have items in stocks and ready to buy if it's going to be backordered!? This is misleading because you are just taking my money and not giving me what I ORDERED! SO WHAT SHOULD I DO? GET MY MONEY BACK? LOOKS LIKE IT BECASUE YOUR COSTUMER SERVICE LIED THAT IS WAS GOING TO COME ALREADY.

How does a company who has a handful of store locations throughout the U.S. (and therefore no ability for people to touch and feel its products) have such an abominable - not an overstatement - shipping and return policy, process, and service? Products may look nice, but unless you are 100% sure you are keeping, DO NOT ORDER. They charge you shipping (oh, you can take advantage of free shipping, but then you can't use any other discounts you may have), then, if you want to return, charge you shipping again. Oh, you say, how about shipping it back on your own dime? They still charge you a percent of the item. And if you return an item, don't expect to get it credited within the same billing cycle. I returned two items that were received SIX WEEKS AGO and have still not been credited. Call customer service, you say? Oh, yes. The least amount of time I have been on hold was 24 minutes. And I have had two agents straight up say they would be right back and have never come off hold. A third said she couldn't hear me when I asked for a supervisor. This is not Walmart. I spent more than $2000 on re-decorating two of my childrens' rooms. Honestly, with all of the time I have spent on chasing the returns, I could have hired a decorator. If there a quarter of a star, you wouldn't have even earned that. I can't cancel my card fast enough once the final credit gets issued.

I placed a order on Nov. 28th 2023 for a.
Faux Leather Caramel Modern Lounger SKU: ******* it was 299.99 and was in stock.
I called a customer service number and talked with her on Dec13th and she assured me that the delivery would be between 14th thru 19th and I would have it. When it did not come I called back and spoke to Brianna at 6:00 pm on the 19th. She said that it was at the hub? So she then told me that it would ship January 6th? THIS IS A PROBLEM BECAUSE ONE IT WAS IN STOCK, TWO IT WAS NOT EVEN SHIPPED OUT ON THE 28TH LIKE IT SAID AND THREE THIS WAS A CHRISTMAS PRESENT SO WHAT THE ***** WOULD I STILL WANT IT AFTER THE FACT? I WILL NEVER PURCHASE AND I HAVE ALREADY BEEN TELLING THE PEOPLE I WORK WITH OR COME IN TOUCH WITH NEVER BUY ANYTHING FROM THEM THEY SIMPLY DO NOT CARE! I paid by credit card it gives me a order # which is*******048 for $299.00 shipping was free haha

BE AWARE, STAY AWAY FROM THIS SCAM WEBSITE. It was the worst online shopping experience I had all my life.

Ordered a kettle on 9th, Jan which was expected to be delivered on 21th Jan and has not even prepared to ship after a week.

I called customer service and they said it's the date when they will be receiving the product from the importation center! Then why the hell are you showing that day as the expected time to deliver to the customer?

They already knew that and just to get customers they're FALSE ADVERTISING!

They didn't cancel the order even it's not even prepared to ship.

The website itself is impressive but the company is just a gong show.

Again, STAY AWAY FROM THIS COMPANY and don't order anything from here.

I have placed 4 orders with PB Teen and Kids in the past few weeks to the tune of 4K. Two of the orders have shown up damaged. A lamp was dented and easily replaced. The loft bed I ordered was damaged in 3 places on the drawer unit. The delivery guys told me the replacement would be here in 4 - 5 days as did the customer service agent when I called. Still waiting almost 2 weeks later with the remaining boxes stacked in my garage in the way. As for the chair I ordered that noted "in stock" when I put it in my cart was then reclassified as to "back ordered Feb 23rd" on the order confirmation. I called 2 weeks after the 23rd and was told that 75 chairs were to be received that day and they would ship the following day. Today I was told - no that is incorrect - they won't receive them until next week and my order is scheduled to be fulfilled at that time. I wish I had read these reviews prior to doing business with them. I don't have a clue how they maintain any sort of a reputation. Very, very disappointing. I am getting ready to do a second kiddo's bedroom and definitely will be taking my business elsewhere.

I ordered 2 products from this company and received one. I called customer service (Ipushed the button for customer service) this morning and waited, and waited, and waited and then was disconnected. Then I called and pushed the button for "new orders". Something remarkable happened, they answered right away! So of course they couldn't help me so they put me through to customer service. So I waited, and waited, and waited,,,,, I decided to bake a cake while I was waiting. I put the cake in the oven when "James" from customer service answered my call. He was extremely helpful and found humor in my cake story (which is true) I make a pumpkin cake. Turned out really good in spite of my bad attitude at this point.
I will avoid any pottery barn products in the future if I can help it.
This review does not warrant even one star, except for the fine young man, James (employee # *******. He did a fine job. If I were him I would go to work a company like Costco, Amazon or Target that have exemplary customer service.
Pottery Barns CS sucks.

I ordered an expensive overly priced bookshelf organizer from Pottery barn teen. When I first placed the order the estimated shipping time was during the month of April. Once I ordered it, it changed to a month later or longer. I didn't want to wait that long so the next day I called to cancel it. They told me they couldn't cancel to because it already left to go to the distribution center and I would have to wait until it arrived there to cancel it. Finally it arrived there and I called to cancel it. They told me I waited too long to cancel. I was furious. They finally agreed to cancel the order reluctantly after a explained that I wasn't going to take no for an answer. They said my money would be refunded. Meanwhile I get multiple emails every day asking for me to schedule the delivery. When I finally received my refund, they decided to keep $230 of the over $1,000 I paid for the item. I'm assuming they kept this for shipping but it was never actually shipped to me in the first place. I would like to call them back and tell them something but don't feel like wasting more time. Lesson learned... I will NEVER buy from them again! Buyer beware!

I placed an order but go not " response". I thought it didn't go through so I placed it again... got a response for the second order FOLLOWED by the first order. I sent an email IMMEDIATLEY to customer service explaining the error and please cancel ONE order. ( so they wouldn't have to pay the shipping( it was free ship for me) on something I was going to return to store immediately. I got no reply, both orders were later confirmed and shipped. POOR CUSTOMER SERVICE.

I purchased the PB Teen Prescott ottoman. When I received it, after paying shipping and a delivery surcharge, it was a square beanbag and when I tried to return it, it was not returnable (even though it wasn't on clearance). I emailed customer service about a month ago. I was hoping to return it as I wasn't sure why I couldn't return it and no response. After having an extremely difficult experience with an issue with West Elm after calling customer service, I thought email would be better.

Had there been reviews on the website, I could have probably learned it was just a bean bag. The thing is they sell bean bags so why market an entire collection as a "sectional" when it is just beanbags. The tag on the item even says beanbag. It was false advertising.

Even if they had no intention of resolving the issue most reputable businesses would at least respond. Unfortunately, between lack of transparency with customer feedback and poor customer service, I don't think this business group is reputable.

Placed an order of over $2000. 00 worth of furniture for my daughters room over 3 months ago! When I placed the order in August it said it would be available in October, which we were fine with because we were moving during September anyways. They kept pushing the date back numerous times. Ultimately, it was pushed back another whole month until November! I called customer service after the "new arrival date passed. They said they were just waiting on a piece to arrive and to call back the beginning of November and it should be ready. Instead I decided to give it until today the 19th to call (mid November). I have now been on HOLD for 41 minutes. I spoke with someone who was "checking" on my order status and was on hold for 30 minutes then I randomly was transferred to some other guy (with no notice I was being transferred after 30 minutes). So, he answers like I'm a new caller that hasn't been waiting on hold for 30 freaking minutes already... So I give him the order number and was told he needed to go check the status. Well, needless to say I am still on hold... 45 minutes! THIS IS RIDICULOUS, they have HORRIBLE CUSTOMER SERVICE! I WILL NEVER EVER SPEND MONEY HERE OR AT ANY OTHER ASSOCIATED POTTERY BARN BUSINESS AGAIN!

I have been given the complete run around by PBteen on my daughter's bed. I originally ordered the Cleary Captain bed in June 2018 and it had a lead time of September 2018 - a month later this got revised to late January 2019 which was so unacceptable I cancelled the order and placed a new one for a different bed. This had a lead time of Sept 10-17 2018 and I consistently checked my order and that date remained firm up to last week. I moved my daughter out of her room and had it decorated, and I have a garage full of the other furniture items which PBteen have already delivered. However, when I called on Monday of last week for a delivery date, they informed me they had made a mistake and that the bed wouldn't be in until Monday 17th. I asked to speak to a supervisor and they transferred me to the NJ hub where I was on hold for 92 minutes before I finally gave up. I called again today, and got transferred FIVE times to different people before speaking to Deborah in the NJ hub. Her response was that some of the bed had come in but not all of it and when I pressed her for a firm date on the final items she couldn't give me one, just 'maybe this week, maybe next'. When I ask if someone could phone me at the end of this week with an update she said 'we don't do that'. I guess PBteen doesn't care about its customers and if I hadn't already decorated the room and received some of the items I would just cancel. I have no confidence it will actually come and am at a loss as to what I can do.