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Tania M.

Contributor Level

Total Points
83

1 Review by Tania

  • Pottery Barn Teen

9/19/18

I have been given the complete run around by PBteen on my daughter's bed. I originally ordered the Cleary Captain bed in June 2018 and it had a lead time of September 2018 - a month later this got revised to late January 2019 which was so unacceptable I cancelled the order and placed a new one for a different bed. This had a lead time of Sept 10-17 2018 and I consistently checked my order and that date remained firm up to last week. I moved my daughter out of her room and had it decorated, and I have a garage full of the other furniture items which PBteen have already delivered. However, when I called on Monday of last week for a delivery date, they informed me they had made a mistake and that the bed wouldn't be in until Monday 17th. I asked to speak to a supervisor and they transferred me to the NJ hub where I was on hold for 92 minutes before I finally gave up. I called again today, and got transferred FIVE times to different people before speaking to Deborah in the NJ hub. Her response was that some of the bed had come in but not all of it and when I pressed her for a firm date on the final items she couldn't give me one, just 'maybe this week, maybe next'. When I ask if someone could phone me at the end of this week with an update she said 'we don't do that'. I guess PBteen doesn't care about its customers and if I hadn't already decorated the room and received some of the items I would just cancel. I have no confidence it will actually come and am at a loss as to what I can do.

Tania Has Earned 3 Votes

Tania M.'s review of Pottery Barn Teen earned 3 Very Helpful votes

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