Brittany P.

Placed an order of over $2000. 00 worth of furniture for my daughters room over 3 months ago! When I placed the order in August it said it would be available in October, which we were fine with because we were moving during September anyways. They kept pushing the date back numerous times. Ultimately, it was pushed back another whole month until November! I called customer service after the "new arrival date passed. They said they were just waiting on a piece to arrive and to call back the beginning of November and it should be ready. Instead I decided to give it until today the 19th to call (mid November). I have now been on HOLD for 41 minutes. I spoke with someone who was "checking" on my order status and was on hold for 30 minutes then I randomly was transferred to some other guy (with no notice I was being transferred after 30 minutes). So, he answers like I'm a new caller that hasn't been waiting on hold for 30 freaking minutes already... So I give him the order number and was told he needed to go check the status. Well, needless to say I am still on hold... 45 minutes! THIS IS RIDICULOUS, they have HORRIBLE CUSTOMER SERVICE! I WILL NEVER EVER SPEND MONEY HERE OR AT ANY OTHER ASSOCIATED POTTERY BARN BUSINESS AGAIN!