Terri M.

I ordered an expensive overly priced bookshelf organizer from Pottery barn teen. When I first placed the order the estimated shipping time was during the month of April. Once I ordered it, it changed to a month later or longer. I didn't want to wait that long so the next day I called to cancel it. They told me they couldn't cancel to because it already left to go to the distribution center and I would have to wait until it arrived there to cancel it. Finally it arrived there and I called to cancel it. They told me I waited too long to cancel. I was furious. They finally agreed to cancel the order reluctantly after a explained that I wasn't going to take no for an answer. They said my money would be refunded. Meanwhile I get multiple emails every day asking for me to schedule the delivery. When I finally received my refund, they decided to keep $230 of the over $1,000 I paid for the item. I'm assuming they kept this for shipping but it was never actually shipped to me in the first place. I would like to call them back and tell them something but don't feel like wasting more time. Lesson learned... I will NEVER buy from them again! Buyer beware!