Paw

Like many of the reviews here I have not received my product. Ordered Nov. 10! I have been emailing daily since Dec 28th - no response. Phone - no one manning the lines and no response back. They have taken my money and I have nothing to show for it. Fraudulent company!

I ordered a king size blanket on December 30th for $180. I have not received any update or product and it's now January 16th. I have emailed twice with no response. I wish I would have read these reviews before placing an order with this company & I would have never placed my order with them.

I have been trying to return a dog blanket that is of very poor quality. Trying to get a return label is fruitless. The emails I receive do not make any sense whatsoever. When I put in the order #, they say they have no record of it. When I ask for a link to instructions for a return, they offered "http//_____." This is a scam! They make it impossible to return one of their inferior products so they can keep your money. I'm fuming!

I placed an order November 18,2022. Still have not received my order. I have sent multiple emails to costumer service with no response. I have called the support line multiple times. No one ever answers. I have left multiple messages and have not received a call back. Mind you I paid over $200 for a blanket! Stay away! SCAM ALERT!

I ordered a cat bed on November 2nd 2021, the money came out of my account but I haven't received the product. I emailed them 5 times and none of the emails were answered. I'll be calling the police and my bank to let them know I've been taken advantage of and that the company is a fraud. PAWPEP...

Ordered seat belts, door covers and seat protector for car. The only items that arrived were seat belts. When I ordered, they said all were in stick. When I didn't get door covers and seat protector, I emailed them and they said it would ship by end of March. Well end of March came and went and I asked for my order to be cancelled and refunded. They offered 10% off if I waited another two weeks. No said no because this was the third ship date they gave me. I want to return seat belts as I ordered them to go with other items. They wouldn't pay for return shipping and customer service representative wasn't very nice at all. Don't buy from them. Deceitful!

Do NOT, Buy anything from pawhot it total rubbish,item are direct from China through a front office in London youcan not get a refund!...you have been warned!

Purchased a PupRug 55x50 on Nov 27th. Received email on Nov 29th that the item was shipped. Since that time, no further tracking information has been available, no answer to numerous calls and emails. Wish I would have believed all the terrible reviews with this same basic complaint. Paw.com did respond to BBB complaint by asking me to be patient after 3 weeks!
Update- Received the same reply as other reviews from "Joel" requesting order number. I have emailed and called too many times to waste anymore time on this scam of a company. Thankfully I paid using Amazon Pay and was issued a full refund.

If I could give 0 stars, I would! I ordered 2 extra large blankets and I still haven't recieved them after 10 business days (which is what it states on the website). I haven't recieved any emails from them other than an order confirmation email the day I placed my order. I've called the 1-800 number multiple times, left voicemails and sent emails with no response. This is extremely frustrating and disappointing especially since these blankets aren't cheap! It's horrible cusotmer service and a terrible way to run a business. I have no choice but to dispute the charge with my credit card company.

As with others, I wish I had read reviews ahead of time. I placed an order weeks ago and it is just sitting "confirmed". No known ship date exists and no information was provided that the product I purchased would not be immediatly available for delivery. Had I known it wouldn't be delivered within a reasonable time of ordering it (or if the product was back ordered) I would have gone to a brick and mortar store or chosen another vendor. Upon trying to contact PAW.com to get a status report or cancel my order, I've received zero customer service (as in, no one has responded to multiple emails, phone calls, or call backs).

*Update: within 24 hours of posting negative reviews, I had a response from the company and a resolution to my issue. It wasn't exactly what I requested (so they still aren't listening to me) but it at least it acknowledged my problem. I'll up my rating, but only because I'm not completely out of my money and there is still a chance that my product is good.

I placed an order and realized I made a mistake. Emailed about less than 5 min later and they responded that it was too late they already processed the items. So I complained and they escalated the problem. They refused to help me, and at the end of the day they shipped my package. (I have never bought something on a Friday and had it shipped out on a Friday with any company, I wish it was impressive but I doubt it would have happened if I didn't ask to cancel my order)

My partner told me he ordered something two weeks ago and still hasn't received item, we live together. Yet my items will be here this week. I find this ironic.

I am betting they did this on purpose because my one time purchase of $660 is important than customer satisfaction. And my gut tells me they hope I give up and keep the crap.

Do not recommend. Will discourage friends. I want my money back. I do not feel it is customer friendly to refuse to help a customer correct a mistake with their order when they notice it so quickly after submitting it. I feel like they take advantage of humans making errors for their own greed.

This is my second purchase from Paw. I originally ordered two King size waterproof throws. That purchase went fairly seamlessly although there was slow processing. The blankets themselves seemed nice at first but now I am 4 washes in and the seams have split down the side of both blankets. Back to my second purchase and why I'm leaving negative feedback. I only ordered from them again because my mother had her heart set on a blanket like mine despite me informing her of the poor quality. It's the only thing she wanted as a birthday/Xmas gift so I bought one. I knew the package would most likely not get to me by Christmas but I thought for sure before the New Year. No such luck. In fact, not only has it not arrived but apart from a confirmation that they were paid, I have no information from Paw.com at all. I have reached out twice now via email and received no response, I have called twice to speak to an employee and both times I have gotten a recording saying there is no one to take my call and to leave a message so they can get back to me. I have left a message but still never received a call back or an email and all the while my purchase still has not even made it to be shipped. The last few days I have tried to use their online chat, but of course no matter what time you try it…there is nobody home. So now I have left a message there as well.
At this point I have asked them to just cancel my order so I can be done with their "service" or lack there of. I would NEVER recommend this company to any pet owner, friend or not. What a terrible experience.

Ordered 2 blankets 1/9 & despite site saying they ship w/in 2-3 business days the products have yet to ship & have sent 3 emails to customer service w/no replies. Have called numerous times during their business hours and get "no customer service reps available at this time". Left vm - no response. I do get marketing emails from them EVERYDAY but NO RESPONSE FROM CUSTOMER SERVICE. I understand shipping delays but not receiving a delayed notice OR ANYTHING from customer service is UNACCEPTABLE!

I purchased 2 beds from here and when I received them only 1 was correct. As well, the tracking number they gave me didn't work. It kept saying that the site does not exist. So I emailed them asking for a new link and they never responded. Then when I did get the beds I tried emailing them again with pictures for proof that I got the wrong bed but they never responded. I even tried calling and they never picked up either. There was only one time that the phone rang through and they still didn't pick up. Their customer service is a joke. When I tried submitting a return in hopes that I can just return the wrong bed and get a refund; they were going to take sale taxes and a discount off the amount! I paid $209 for the bed WITH tax ($8.36) and they were going to keep it while also taking off an extra $41.80 for a discount. That makes no sense, I would have only gotten $175.56 back even though it was their mistake. My advise, don't purchase from this site. It is not reliable at all. I wish I saw these reviews before I bought from here.

I'm pretty forgiving when it comes to shipping and supply chain issues, especially in our current situation. However, with all the inexpensive tools available to businesses to communicate those issues in a timely manner, I find it unacceptable that after almost 3 weeks of no response to my inquiries about when the product would be shipped, I had to go through PayPal and start a payment dispute to get any kind of response from the company.

If you are low on stock, update your website to inform consumers. Don't leave text on the site that states most orders ship out in 24 hours. If it is taking longer than usual to fulfill orders, set up an automated response system that sends emails based on how long the order has been open to, again, inform the consumer. They didn't even have the standard auto reply for customer service inquiries. That is e-commerce 101.

The actual product was fine. Not sure it is worth price, I'll have to see how it holds up over time. But even if it withstands a nuclear blast I wouldn't go through that arcane customer experience again.

If I could give less than 1 star I would. Horrible "company", no business ethics whatsoever.

On 1 Jan 2022 we ordered 2 large "curve" beds and one "pup runner". Close to 500 CAD total. Our order came on 10 Jan and was all kinds of messed up. We received one curve bed and one "square" bed. The "pup runner" was missing completely. Tired 3 times to email their customer service email, call the 1800 number several times. No response. After almost two weeks of trying to contact them, I ended up filing a dispute via Paypal. Next is to dispute the charge through my credit card/bank.
STAY AWAY FROM THESE RIP OFF ARTISTS!

Be prepared for the lame response from some corporate shill after this review... strange how they can respond to all these negative reviews but can't seem to respond when called or to emails sent directly to their "business"... that should tell you everything you need to know about them.

Don't walk; run away!

Update, 29 Jan 2022: still unable to contact company despite their rapid response to this review. Filed a dispute with Paypal. Apparently, Paw.com wouldn't respond to Paypal inquiries either, so Paypal ruled in my favor and refunded my money. Always use Paypal for online purchases when it's an option so you get their purchase protection. Saved my bacon a couple times now!

This order wasn't shipped. Paw doesn't follow through and then becomes totally unresponsive. Support email and phone yield no replies. Very unprofessional.

I couldn't add the photo (screen shot) so I've pasted it here as proof of purchase. They said:
As soon as we received your order, we rang the bell, and all the dogs and cats in our office barked and meowed with joy because they knew another pet family would soon be delighted with a new product from Paw.com.
Our Chief Product Tester, Marlie, will give your items one last sniff to make sure they are pawfect, and then she'll bark orders to our shipping and pawkaging department to prepare your shipment.
We'll send you another email when your items are shipped.
Marlie and all her furry friends thank you for being a part of the Paw.com family.
Order No. #*******