Paw

I ordered two beds and one throw. One of the beds and the throw are great and my dogs love them. The second bed, however, is a flat piece of foam that never got bigger so it is just a flat fur piece. Needless to say, my dog does not sleep on it. It isn't a bed!

I have left a voice mail message, emailed as well as stood in the chat line for over an hour twice only to be put to the back of the line when I got within 4 - again, twice.
This is a terrible company if they don't attend to these issues.

I bought a throw but haven't received any shipping notification. I emailed and left a voicemail but haven't heard anything back. This is the worst customer service experience I've had for any online shopping I've done. I'm about to call my credit card company to report a fraud.

This is my 2nd order and the first one came in 2 days. I ordered the 2nd one in December and still have not received my order. I have called and emailed over a dozen times and no response. The tracking software show the order was placed and my cc is charged. There customer service is terrible. I understand the supply change issues but you need to communicate with your clients - I have been patient over a month!

I've reached out FOUR times since we placed an order om Dec. 26th, our item was shown as in stock when we purchased... the order was marked "shipped" on Dec. 29th... the shipping link did not work and still doesn't work. I've emailed twice, and called twice now. I waited on hold for over 30 minutes before deciding to leave another voice-mail. I'm going to be opening a dispute with my credit card company to have the charges reversed and have saved and screenshotted all evidence proving the lack of response to my concerns... wish I had seen these reviews before because this company is AWFUL, and these reviews clearly reflect that. I'm super disappointed and will definitely be warning friends, family and coworkers to stay far away from this site.

I placed an order Dec 31st. Received shipping info that the rug was expected on Jan 26th. It seems that only the UPS label was created, but not actually shipped. Same as other reviews here, 3 emails sent, DM through instagram, called customer service number, no one ever picks up the phone. I'm willing to give the benefit of doubt due to current environment, but to never get a reply and or an explanation is unacceptable. My last email to company was that I seem to have no other option but to dispute the charge with my bank. Last hope here in receiving a response before moving forward with that.

Purchased a blanket and never received it. Left messages never received a response. Also purchased a dog bed, pure crap. The insert is cut into 3 pieces leaving large gaps that move around. The cover is way too big for the insert. It looks sloppy and the dogs won't go near it. Paw.com, please do not respond and say to call customer service. Of course most people called Customer Service before posting here! You don't answer, you don't respond. Absolutely unacceptable. In case you think you can return it because it says you can... think again. The package says that as soon as open the insert you can't return it. Such BS. Paw.com you disappoint. You would have to feel it to believe it so posting pictures won't show the terrible quality of the insert.

I bought my 2nd dog bed. The first one last year has been great. This year, the bed had creases and did not "fluff" out. The creases should not be there and you can feel them through the fur pad and it is bad for my small dog's ankles as the surface is not flat. I contacted customer service through the support email on their website and included pictures showing the issue, got a case number, and no response after 2 weeks. I emailed 2 more times, called their phone number over 5x, no answer, left messages, no call backs. Posted a question and direct message on Facebook, Twitter, and Instagram. No response. Their products are supposed to be under warranty for these issues and the item was brand new. However, cannot get ahold of customer service after multiple attempts so warranty is useless. Need to contact my bank/credit card for a disputed charge/fraud.

After writing my review through sitejabber I got an answer (email) from customer service and I received my product (orthopedic bed) two weeks after that. Although I like the quality of the bed (thickness) for my 11 year old dog and he is enjoying it from the first day, the process of getting an answer from the company was stressful and time consuming. I will think twice before I order from PAW in the future.

I purchased (paid in full) a blanket on Dec 12 that on the website said it was in stock (which is why I picked that particular one). Their website says "Once you place your order, we promise to process all items that are in stock within 1 to 2 business days". Dec 22 I have no update on order/shipping status so I contact support. They respond telling me the blanket is out of stock (though, the website STILL says its in stock) and that it will be in stock end of Dec. Its not Jan 28th and there is still no update on my order. I contacted support on Jan 20th asking for an update and I get a email back saying my ticket was resolved and closed... with no update, discussion. Nothing. Unbelievable. I will file a dispute with my CC company.

I ordered a Paw memory foam bed back in 2019 and have been very happy with it. Recently the cover started peeling after many many washes so I decided to buy a replacement. It's been over 2 weeks and still hasn't shipped even though it was supposed to be in stock and only 2-3 days shipping. I first emailed to see what the estimated ship date would be in case it had gone to back order but it's been 3 days so far and no response so then I decided to try to call the support team. I left a voicemail yesterday and have not heard back and now when I call after hearing "Welcome to Paw.com" the automated voicemail says "no support staff is available to take your call" and it's 11am central time on a Thursday. I'm clearly not the only one experiencing this after reading many reviews and am just very disappointed. I'm now also worried I'll never receive the cover after reading what others have said.

I ordered a bundle (dog bed and blanket), only received the dog bed. Multiple phone calls and emails to the business with absolutely no response or acknowledgment. And, like others, I continue to get promotion emails from them.

Order a giant bed and matching large blanket. Revived an large to X-Large bed and no blanket. Received email of a code for an original blanket of a different color because my color is sold out. However I didn't pay for the original I paid for the large and the code won't work for large. The bed is also not the size I paid for. I have called and emailed daily with no responses. I just want the size I ordered even if I need to pick a different color. As of now I would not order anything from this company because they seem like they don't know what they are doing.

Placed order on December 23/21 and it is Jan. 19/22 and still no order. Have made several attempts to contact the company and they will not respond to calls or emails. They advertise 2-4 day delivery. We'll were is my order. I am ready to report company to police and better business berau if they do not respond promptly.

I bought one of their dog beds and I am more then satisfied. My dog really beats it up and it still survives. Also it looks great. It came fast to my home.

I ordered a king size throw. They sent the wrong size and I was able to reach someone for an exchange. They sent the wrong size a second time and now no one answers the phone or responds to emails. I called and emailed and no response. Don't order from them.

I will not shop with this company again! Purchased very expensive pup rug and throw. Received throw but never received the bed, despite an email sent by them indicating it had been delievered. I followed up with them via phone, and they acknowledged that the bed was on back order, and who knows when I will get the VERY EXPENSIVE bed. Unacceptable.

I ordered on Nove 27th and had a 2-4 days shipment. I have contacted this company many times through Shop Pay and email. I have also called and left messages. I have received zero response. At this point I am going to contact a lawyer and see what my options are going forward. I see the response attached to these other messages and it looks to be an auto feed message. You can't convince otherwise they are a scam!