Paw
Questions & Answers
Here’s what buyers have asked with answers from Paw staff and previous consumers.
14
questions answered
0%
answered within 1 day
Answer:
Answer:
Same! Something is going on with them. Never had a problem with orders in the past, but last two orders in December never arrived and no one answers their phone number or returns emails to support.
By Loretta L., over a year old
Answer:
Hi Mark - if you would like to return the bed (not exchange it) please visit https://www.paw.com/pages/shipping-and-returns if you would like to exchange, please contact Oliver@paw.com. Thank you
By Kim G., over a year old
Answer:
We can be reached at (800) 607-1865 - please confirm you ordered from Paw.com, I've looked at our order history and was unable to match your name with a bed order in June.
By Kim G., over a year old
Answer:
Hi Patricia - will you please send me your email address and the order number. Thank you - Joel
By Kim G., over a year old
Answer:
Answer:
Of course, the portal is automated. As soon as the return product is in transit, the refund is automatically issued.
By Kim G., over a year old
Answer:
Mary - please contact support@paw.com, we will be happy to track down your order with your order # and/or email address. Thanks.
By Kim G., over a year old
Answer:
Sara - please try out the beds and see if they help. Don't worry about the returns notice on the bed itself, we're here to help. We have also refunded 2 other products from your order. Please let me know if you need anything else. Thanks - Joel
By Kim G., over a year old
Answer:
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