Placed 2 orders.

November 28th
PupRug Bundle - Orthopedic Bed Curve, Holiday Blue Plaid + Matching Waterproof Blanket
Large/Extra Large Bed - 50" x 30" & Large Blanket - 80"L x 62"W

November 27th
PupRug Faux Fur Orthopedic Dog Bed Cover - Curve Charcoal Grey (Bed Not Included)
Large/Extra Large
PupRug Bundle - Orthopedic Bed Curve, Holiday Red Plaid + Matching Waterproof Blanket + Pillow
Large/Extra Large Bed & Large Blanket & Pillow

Only thing I have received is the grey cover.

Sent message on Facebook, Instagram, voicemail and email and no responses.

Wondering if I been scammed and if I will recieve any of the products. Was excited but now starting to have regrets:(

Update: 12/19/22

Received blue plaid blanket/bed in 2 seperate shipments. Still waiting on red plaid bundle order that was placed 3 weeks ago. Sent email to email provided on 12/12 and still no responses. Loving the current bed and blanket but disappointed in not receiving other order or any updates.

01/08/2023

I still haven't recieved my red plaid bundle that was ordered in November and no updates either. Last had communication from customer support on 12/21 but no updates on where my order is, when my ordered will arrive or if I will ever get it. I really feel like I been scammed and looks like I will have to end up contacting the BBB. Our blue plaid blanket too has a defect and I highly doubt that issue with be resolved. This is really disappointing and sad that a business will ignore their customers. All questions on social media get deleted or ignored but the pages continue to post. I don't understand?

I just spent quite a while reading all the negative and positive reviews. I have ordered so many products from Paw.com and I'm really confused by all the negative comments. First off, most orders are shipped out within a few days if not the same day. What happens after it leaves the warehouse is not the companies fault. Next as to the issue of the Orthopedic Bed. It is not labeled as waterproof but people keep complaining that it is being sold as a waterproof bed and they feel they are being mislead. If you read the description it says the liner, not the fur cover, is waterproof. I have 3 of these beds and have never had the memory foam get wet when our senior dog had an accident on her bed. The bed itself is not very thick I agree but it's just like any dog bed, not all dogs will like it. To address the washing issues. You have to wash them with cold water AND on a gentle cycle. The key here is cold and gentle. I have washed the beds and blankets every other week for over 2 years on my first purchase and have zero issues. Nothing has fallen apart or shed in the washer. You also must not put them in the dryer if you want to keep the fluffy, furryness to stay. My husband accidentally put one of the toppers in the dryer and it never fluffed up to the original state again but it was still soft and a little fluffy and the cats still love it so that's all that matters. The blankets that say waterproof are waterproof. We have 4 and we have them on the bed and couch. We have an older dog that sometimes has accidents and we also just got a puppy a month ago. The puppy was on the couch with my son an did what puppies do and not one drop of pee went through the blanket. Now the blankets are not meant to be crate pads and I'm sure there is a limit as to how waterproof they are. I wouldn't expect them to hold a ton of liquid for 24 hours but these are blankets that are usually on a bed and most people would notice pee on the bed in the morning or before bed and remove the blanket. That being said, our adult lab pees quite a bit and it has never leaked unless she went near the end. The next point was customer service. I have found that the biggest issue is that there are too many ways to contact a company. When you need to reach Paw.com, email or call direct with all your order information, customer information, and issues, and dont be rude. The customer service department didnt make your product. Using messenger or their Facebook page is not the way. Consider how many thousands of people do this. Then consider that maybe 1 or 2 people control the social media. Once you contact them, give them at least 5 business days to respond. There are billions of people in this world and I'm sure other people are contacting them as well about other things. Customer Service has 1 email. 1 or 2 people check those emails and forward them to the appropriate people. Now if after 5 days you don't hear back, contact them again but make sure to include the date you first contacted them and if you did email them, include that email. I've also found it a benefit to always pay through PayPal. That way if the company doesn't respond to you, just let PayPal handle it for you. PayPal will contact them and 1, 2, 3, your problem is solved.
I guess my point here is, most people only post a review when things go wrong and I understand that but when it's user error, it's not the companies fault. Delayed shipping is not the companies fault either. Bad communication, well, that can be both sides.

PAW.COM RECTIFIED THIS DISPUTE AND DID THE RIGHT THING. EVENTUALLY CREDITED MY ACCOUNT AND THEN OFFERED A $200 GIFT CARD. If I could give this company *(who operates out of Canada) a NEGATIVE 5 stars, I would. Purchased items totaling $455.95 on 11/18/2020. They only shipped 2 of the 4 items and then told me my other shipment would arrive in 2 days. Never did. That was the first dispute. I called and spoke with 2 different people (who sound like they are working out of their garage) and neither would assist me saying that the items had been delivered. The 3rd time I called, the person admitted those items were "back ordered' and would be delivered "at some point." I demanded to speak to a supervisor. "Howard" *******661 called back and agreed they would refund me. However, before he called back, the company had charged my credit card AGAIN an additional $455.95. I then had to call back to dispute THAT additional charge. "Jackie" with Paw.com was rude over the telephone & insisted they did not charge it because they 'couldn't see it on their end.' I then emailed her a copy of my credit card statement wherein one can CLEARLY see the duplicate charge. She sent back an email thanking for sending me the credit card statement but "it wasn't enough information" to indicate there was a double-billing, and that they have closed this dispute on their end. I disputed immediately with Citibank on 11/19/2020. On 12/8/2020, Howard emailed me that he does in fact see the double-charge & that he tried to call Citibank personally to resolve the matter (claiming Citibank is the one who put the second charge thru) but that they wouldn't speak with him so he offered to be "conferenced in" when Citibank talks to me about the charge. I tried taking him up on this but he never responded. On 12/22/2020 Citibank notified me that Howard had in fact written them back but denied the double-charge so I am now having to start back at square one. I called Howard again on 12/24/2020 and spoke with him. He was quip and condescending, stating that PayPal Payflow Pro is the merchant who handles their billing and until they tell him there was a double charge, he will not be refunding the money. He did not bother to tell Citibank this, only stated that I, the customer, lied about being double-billed. Do not purchase from this company. They will take your money and run, just betting on the fact that having to sue them to get it will not be your course of action.