Paw

I purchased 2 blankets on Jan 23,2022. I have received no information about shipment. I have emailed them twice wth no response as well as trying to call but no person answers. Just a voicemail which no one returns the call from. I will be contacting my credit card company and disputing this charge.

Helen B

I've ordered a seat cover on january 5th, paid for fast shipping and all expected to deliver within 3-5 days. Waited 2 weeks still nothing and i've contacted these guys over 4 months for a refund and they keep going in circles stating that they need to open a claim. Why is it that everytime i call you guys state you guys opened up a claim and whenever i call in to checkup upon that claim you guys state that there has not been a claim open, & there's only one lady in charge of all this? Seems like a SCAM in my opinion.

I, along with a previous customer, am surprised to see all the negative reviews. I ordered a bundle of the large bed and blanket and both arrived in less than a week. My senior dog had an accident on the blanket and it protected the couch and I just washed it and hung it to dry and its as good as new. He also loves the furry foam dog bed, and I'm sure its helping his senior joints!

I'm writing this in the hopes maybe someone from this company will see it.

I ordered a throw blanket from them as a Christmas gift. Instead I was sent a dog bed. I've tried calling and emailing for over a week without a single response. DO NOT buy from this company.

I have placed an order over a week ago and have not yet received a shipping confirmation. I have left multiple voicemails and sent multiple emails asking for my order status. They have not reached out to me. Its quite annoying. This is truly upsetting now that I will have to report fraud on my credit card! I will definitely let my friends and family know to stay clear of paw.com website. Next time I will read the reviews before I purchase anything online from now on.

I ordered a blanket from Paw.com on 12/29, and have received no information regarding my order, even though I was charged for it on the day I ordered. As others have mentioned, when I log in to my account one pages says it's shipped, one page says it has not, and the dates on the order details do not match up with when I actually ordered. Multiple emails sent, multiple phone calls unanswered. DO NOT order from this company.

This company seems to be non responsive. Quility control issues and zero response when calling and emailing. Disappointed with quality of purchase and lack of response from customer service. I will be contacting my credit card company to cancel these fraudulent charges

I ordered two paw blankets and never received them. I reached out to them via phone, via email, have left VM, over and over and over. They are impossible to get a hold of and there's no accountability. They're thieves.

Is been two week since I place my order. To this date (14 Jan 2022) I have not received an update or tracking number. Website reflects "shipped" but haven't got anything. I send them an email a week ago to (*******@paw.com) to this date they haven't responded. I also been calling for the past 4 days to *******865 during EST working and it goes straight voicemail. I have left 5 voicemails and still to this date not response.

I wish I could give zero stars. I ordered a waterproof blanket right after Christmas as part of a sale. Never got a confirmation e-mail but the money came out of my account immediately. I've tried the support email and their 800 number which goes straight to voicemail. As far as I can tell this is a scam and I'll be disputing the charges through my bank.

I paid through Amazon Pay $155.40...! Amazon Pay says I wouldn't be charged until my order ships... wrong. I was charged the very next day. PAW.com has a phone number... but nobody answers. They tell me to leave a message with all my information and I would receive a call back... nope! I've gone through that routine 5 times and no return call. So I try to email them asking where is my order or at least an estimate when it will ship... and why the heck was my charge put through as if it had shipped? I receive a form letter with absolutely no information. Oh, and when I try asking Amazon to contact Paw.com I get a message from Amazon telling me their request came back as UNDELIVERABLE.
Running a business like this is fraud. I'm left with no alternative but to call Capital One and tell them what this business is doing.
Sure wish I had checked out this feedback page before ordering... I wouldn't have ordered that's for sure!

I am convinced all the positive reviews are faked. I ordered a blanket for 180 dollars, thinking it would be perfect for my new couch. IT NEVER CAME. I contacted Canada Post, they couldn't find it and told me I would have to contact the seller to start a claim I tried and tried and tried and tried. They did not get back to me. I am convinced this company with all their fancy promises is just some scam.

I placed an order on December 27th. I received the blanket, but not the dog bed. The tracking link provided to me at the time never worked. I have emailed customer service 2 times, I have left a phone message and I have even provided a message on their facebook account. This spanned more than 2 weeks, and I haven't received a single reply from any of these. This is very troubling. As long as your order ships and you have zero problems with it, then there's no issue. But, if they fail to send your order…they've effectively taken $150 + tax from me, and provide no avenue for me to obtain information or a refund. Buyer beware! If someone from the company reads this, it pertains to order #*******, and don't say to contact your customer service line, for obvious reasons noted above. Please send product or refund immediately.

Their products are not waterproof and they do not stand behind their 10 year guarantee. I spent $400 on products and they refuse to issue me replacements. None of my products are even a year old. DO NOT recommend this company

I ordered the pup protector blanket on Jan. 16,2022. After a couple weeks, I noticed I hadn't heard anything about my shipment. That's when I found so many negative reviews on multiple sites including BBB. I pretty much assumed my money was gone, but before I could file a claim with PayPal, I sent an inquiry to their customer service to request status of my order. While I did not receive a response to my email, I received a notification that my order was in transit about a week later. Still skeptical, I followed the tracking and I could see it was heading my way. I received the blanket on February 11. The blanket meets my expectations and it arrived in about 3.5 weeks. I don't do product reviews very often, but wanted to acknowledge that Paw.com delivered on my order and I am happy with it.

I received the bed and a seam wasn't sewn, resulting in a brand new bed that already had a hole in it. When I tried to report damage and exchange on the website, the company tried to charge me $19. I emailed directly, no reply. Today I got a "this case is closed, rate our service" email. Well, no one replied about damaged product, so the service is zero stars.

They have taken my money (just about 80$) and have not shipped, have not updated me, I have emailed 4 times as well as messages on fb messenger and instagram messenger. Not a single response..

You have to wait ages to get your items. Once delivered it's poor quality (leash broken after just one walk). The keep sending messages when you are waeting on delivery, once you obtain it and have complaints... they disapear...

I entered the incorrect shipping address but immediately sent an email to support with the correct one. I've sent multiple emails since without response. I've called multiple times since to no answer. My shipment was sent to the incorrect address.