PawReviews 193

I made a order in Sept. For a XL cozy dog bed and a small cozy dog bed but still have not received these ideas. Does anyone have a phone number for this company. Still Hopeful

Its been over a month and I still haven't received my order and I have sent several emails and no one will contact me back and let me know where my order is.

I placed an order and realized I made a mistake. Emailed about less than 5 min later and they responded that it was too late they already processed the items. So I complained and they escalated the problem. They refused to help me, and at the end of the day they shipped my package. (I have never bought something on a Friday and had it shipped out on a Friday with any company, I wish it was impressive but I doubt it would have happened if I didn't ask to cancel my order)

My partner told me he ordered something two weeks ago and still hasn't received item, we live together. Yet my items will be here this week. I find this ironic.

I am betting they did this on purpose because my one time purchase of $660 is important than customer satisfaction. And my gut tells me they hope I give up and keep the crap.

Do not recommend. Will discourage friends. I want my money back. I do not feel it is customer friendly to refuse to help a customer correct a mistake with their order when they notice it so quickly after submitting it. I feel like they take advantage of humans making errors for their own greed.

I have had nothing but good experiences with Paw.com and their products. I have re-ordered the 3 pack of Marile Mist 2 times now, and I am customer for life. Some of the negative reviews on this site don't seem to be legit based on my experience.

I did some research as always before buying ANYTHING advertised on Facebook. After coming across this site I became very skeptical of paw.com. A lot of the reviews here stated once you place your order they will ghost you while trying to contact them. So I called them and the picked right up and answered all of my questions and gave me a coupon code to boot. It's not Costco and their return policy is short but after receiving a bed and blanket it's pretty decent quality. It not real fur, but I knew that because I'm not stupid.

60 x 80 is more like 55 x 75 inches which is disappointing. Smells very much of chemicals, so much i wouldn't let my dogs near it until washed THEN following the gentle and hang dry instructions left the mat incredibly clumpy and hair fell out. Do not recommend. Not even worth returning

I'm handicap and when they deliver they don't get it under roof which would be 3 steps more. Last time it's rainy and I have to go out a bring into home all wet and the box is soak. So I won't go out of my way to order from them. My neighbor offered his services.

Bought the throw and the dye transferred onto my white couch and completely ruined it! Devastating!

You have to wait ages to get your items. Once delivered it's poor quality (leash broken after just one walk). The keep sending messages when you are waeting on delivery, once you obtain it and have complaints... they disapear...

I received the ultra thick cloud bed that I ordered in a bundle with a "king" size blanket. When the blanket arrived three weeks ago, I called to inform the company that they had clearly sent me the wrong blanket as this was not king sized at all and barely covered the top of our queen bed. I was informed that "oh these aren't people king size, just dog king sized", which is ridiculous and laughable but it was a birthday present for my beloved 11 year old best friend and the bed was the real gift anyway and it was delayed.

The bed finally came. It is awful. The memory foam inside is in pieces. I can feel three separate chunks inside that do not come together so there is actually 1-3 inch cracks in which my arthritic dog could step?!?! That isn't where the extreme disappointment ends. If you feel the foam pad you can actually feel that the foam is broken up even further into tiny chunks. I can feel like 15-20 little floating pieces that are not connected to anything. There is no way in the world that this is Orthopedic. I wouldn't let her step onto this with her arthritis much less lay her body across this lumpy mess all night!

For $250 (thats' with a 20% discount from $312) I expect A LOT MORE than this piece of crap. I could easily buy her 3 of the bagel beds she usually sleeps in for that amount but I thought I would treat her extra special and splurge on her for her 11th birthday.

Honestly, they should be ashamed of themselves for taking advantage of people that love their elderly pets so much that they would save up to afford something to comfort them.

I spent 521.00 and wish I had seen these reviews first. They are not responding to my return requests. 4 items, only 1 has even been opened. I am going to call my bank and fill out forms for fraud. Saving all emails for proof. Do not buy from them, I wish I had not! They did respond to my first email saying they needed pics of unwrapped memory foam, so I have sent pictures, of the unopened boxes, and still am not getting a response. Based on the other reviews here, doesn't look like I will get one.

I've been trying to research this company, paw.com as I would like to purchase similar products offered. Here's my experience so far: I can find the website, I can get to every category (New Arrivals, etc.) but can not open the "About Us" information. Now I understand without even ordering or working with the company that this company is most likely not up front. I won't work with a company in China (some reviews have referenced "China") or one who purchases product from China then resells to the USA. Buy USA ONLY for your pet's good health, as well as your peace of mind. Namaste

I will not shop with this company again! Purchased very expensive pup rug and throw. Received throw but never received the bed, despite an email sent by them indicating it had been delievered. I followed up with them via phone, and they acknowledged that the bed was on back order, and who knows when I will get the VERY EXPENSIVE bed. Unacceptable.

Although the company says you can return products if they are unopened, I have been trying to get a return of two blankets approved for a month with no communication. They said they are very busy and will get to my request when they can. So I am out $150 of products I should be able to return. I just emailed them for the 4th time. Also, I ordered two of the same size beds in different colors and they were completely different sizes. One was 4 inches longer! Please avoid if you can.

Horrible company with truly the worst customer service you may encounter.
Bought a leak proof blanket, it arrived with almost 2inch off of original measurements, and quality of synthetic fur that reflects production in China.
Attempting to return the item, customer service makes it a living hell. When I posted a review on thier website they deleted it.

The only reason they have any stars at all from me is because it's the default option. What a scam. Shipped my Marley mist deodorizing spray which was 20 dollars of the entire order but I never received my waterproof throw which was $170 of the order. I have called 4 times, leaving 4 voicemails, and have emailed support 4 times. No response.

DO NOT BUY FROM THEM, DISHONEST CROOKS

Filing a complaint with the better business bureau and leaving as many negative reviews as possible because they clearly screen/pad their reviews since all reviews I had previously seen on their website and social extremely positive.