Parcel2Go.comReviews 479

Parcel2go charged thousands of fake 5 stars reviews on trustpilot, but no one here
Why?
Simple! Because people read reviews only in Trustpilot and no one read here the true opinions!
And all negative!

Below some fake 5 stars reviews copied from Trustpilot:

1 minut ago
Perfect to book... no problems at all.

26 minutes ago
Easy to send and xtra fast delivery.

28 minutes ago
First class service. So easy to use.

31 minutes ago
Fast and Efficient a bit fiddly when putting in postcodes but still good.

37 minutes ago
Brilliant service sensible prices and quick fast delivery thank you

42 minutes ago
Easy to use web site picked a trusted UPS delivery all went smoothly highly

42 minutes ago
Fast delivery. Excellent

43 minutes ago
Excellent service

1 hour ago
No problems at all. A very fast, smooth transaction.

1 hour ago
Brilliant service thank you

THESE REVIEWS ARE CLEARLY FAKE, AS RELEASED ALL 10 REVIEWS WITHIN ONE HOUR ONLY, FROM USERS WITH ONLY ONE ORE TWO REVIEWS, FROM USERS WITHOUT ANY PICTURE, ALL THE REVIEWS ARE SHORT AND GENERIC

PLEASE NOTE THE DIFFERENCE WITH THE TRUE REVIEWS, ALL NEGATIVE, ALL LONG AND DETAILED, ALL FROM REAL USERS

DO NOT TRUST THE REVIEWS ON TRUSTPILOT AS THIS IS A FRAUDULENT COMPANY, THEY WELL KNOW THAT TRUSTPILOT IS FULL OF FAKE REVIEWS AND THEY ARE COMPLICIANS OF THIS

Current court proceedings against them as I sent an exhaust via them weighing 20kg and 100cm x 50cm x 35cm, So far from a small item.
After a week passed the buyer contacted me saying that the item hadnt of moved for a few days on there tracking system so I had to contact P2G and then after around a week of persistence and chasing they finally confirmed the item was lost!
After then I realised the item was only insured for £70 instead of £700 which showed the eBay item transaction sold for. I then had to refund the buyer in full at my own expense and again chase P2G for money back. After I realised I was not getting anywhere with them I decided to send Letter Before Action and now court proceedings letter, Currently the next stage is court hearing which again will add around another £80 to the current costs which are now at around £816+.
I feel I have paid for a service to be carried out and they have breached there contract not fulfilling that service And as also stated in there terms and conditions, Our Obligations; 2.3 We warrant that we will provide the Service(s) using reasonable care and skill.

I do not feel that reasonable care or skill was taken nor any real attempt to locate the lost parcel
Tracking Number - P2G*******
Regards,
Kyle

One star is 5 too many! It should be -10! Atrocious customer service. The was an address query on my parcel delivery and they didn't bother letting me know for ten days until I contacted them. Then they told me the courier would contact me in two days by email. They didn't. Try again. They didn't. I asked to speak with a supervisor. Not available. I tried to tracking numbers they gave in the delivery company website (since they didn't do anything else) none of them were recognized. I asked for a phone number of the delivery company, not given. To say they're useless is untrue: they can be used top waste vasts amounts of your time and money. For me the delivery fee plus £120 of the value of the item sent.
Wanna waste your money and time? Use this company and try to talk to their customer service!

First at all, the lost my parcel, not once but twice. They gave up looking for it, even thought they found it once (so they had a slightly idea where to search). They preferred to refund me £21, which was the cost of the service, nothing compare which what I'll have to pay for what I had sent. They won't pay me more as I had prohibited items in my parcel (couple of boxes). When I asked if that was the reason why my parcel went missing, they said no, it was due the high volume of parcels, hence their fault, not mine. However, they are blaming me for their mistake.

Review. I will not buy this services again. Better put my money in a trustful company where I know I'll get my parcel.

Job was booked through Parcel2go,
Two week later, following extensive enquiries I received this Email from the carrier DX Delivery

Good afternoon,

Thank you for your reply and confirming the collection address.

Our records indicate that item was collected on26th of June from specified address and is currently stored in our delivery depot in Tipton.

However, there are no records of booked delivery.

As this was supposed to be arranged by Parcel2Go please contact them directly to book delivery with us.

Best regards,
www.dxdelivery.com

PLEASE PLEASE SAVE YOURSELF SOME HASSLE
PLEASE PLEASE SAVE YOURSELF SOME HASSLE AND DO NOT BOOK WITH P2GO.

Robotic customer service - they do not have phone numbers so you will chat with idiotic live chat staff, who read off script and do not want to help you.

My experience - booked and ordered hermes light and large delivery with P2Go ON 17/06/19. First time booking this service- cost me £23.18/06/19 courier collected the item(noblechair gaming chair, which was £200), was supposed to come by 24/06/2019. It is 25/06/2019 and tracking says its been collected still, not even on its way, I am sure its been lost... Contacted p2go on 22/06/2019 to be told that they will contact the courier for me and it will take 1 - 2 days. Contacted them again on 24/06/2019 for them to say the same thing. Contacted again on 25/06/2019 to wait until 27/06/2019 for a response, where all it should be is that the parcel is here and my money should be refunded and chair should be compensated! DO NOT I REPEAT DO NOT BUY ANY SERVICE THROUGH THEM, BUY DIRECT DPD.

P2GO AND HERMES ARE BOTH ABSOLUTELY AWFUL AND USELESS AT BOTH CUSTOMER SERVICE AND DELIVERING YOUR ITEM THAT YOU PAID THEM TO DO... 1 SIMPLE JOB

Disgusting - Used P2G every few months and always had a small pre-pay balance in my account. Placed an order 2 days ago of which my pre-pay balance wasn't enough to cover the order, so I paid for the order outright on card.

I logged in today to find they've removed my account balance - they say they have "cleansed" my balance and won't give it to me back. I'm shocked by this - i only placed an order with them 2 days ago and they treat me like this! It's disgusting customer service, I shall never use them again and will write this review on every site possible.

Beware! Lost parcel and no reimbursement
Apart from the good price, beware!

The delivery and collection is often not as declared. Several parcels delayed.

One high priority express shipment has been lost. Despite paying extra for insurance. I have not been reimbursed. Package was lost 2 months ago. Upstoday claims they are still 'looking' for the parcel, although their self proclaimed deadline passed 6 weeks ago. I am at the stage of having my lawyer taking care of the case, as the customer service is not helping at all.

DISGRACEFUL SERVICE

I had a high value parcel damaged by this company, the postage paid was high due to taking the insurance out on the item when I sent it. Total con artists, they are not willing to offer me a refund for the item which is now useless as it has been smashed in several places, probably from high impact such as being thrown or dropped several times. They will not refund for the damages clearly caused by their couriers, I will NEVER use their fraudulent services again DO NOT USE THESE SCAMMERS! I am now out of pocket a lot of money for something I was supposed to be covered for!

I have used this service for the past 1 year+ spending over £100 per month with it. You will never receive any sort of support from them so do not expect it, regardless of the error and whos fault it is. No phone number exists neither does any sort of live chat.
Todays issue is I received an email demanding a payment of £51 as "additional charge" to deliver my item. When I booked the parcel the measurements entered were: 80x40x40 - 10KG. Actual measurements are 81x40x38 - 10KG. As you can see my parcel is 1cm longer but 2cm less in width so I decided to just double check. I went to book ANOTHER parcel with the dimensions they gave me (81x40x38 - 10KG) and the charge was the same as what I paid (around £9) which means that I paid the correct amount of money yet I am being charged an extra £51 ONTOP of the £9 I already paid!

They simply stole my Persian carpet! I had insured it and now they even don't accept the invoice!

They are thieves. Never use their services. Be alarmed. A 25kg Persian carpet was collected from my door 3 weeks ago and they said they will deliver it within 7 working days. Their telephone system still says it will be delivered in the next 4 days, however when I did a live chat with them, they said it is being lost! How can a 25kg carpet get lost? They have details of the driver who collected it and they can surely track is easily.
Simply stolen! Never use this service.

Really bad customer service.
Be carefull with Parcel2go as they might not be able to provide you the right status of your parcel. If something happens, they will try to blame their own supplier (which is their responsibility anyway) or try to invent a convenient excuse.

In my case, Parcel2go used the excuse that they could not send me an e-mail because I hadn't provided a local phone number when I booked my parcel.
It was an international delivery and I have provided a local number 22 days before the beginning of the returning process. The parcel was returned because Parcel2go forgot to send me an e-mail with instructions for an additional fee from local customs. What makes the situation even more unacceptable is the fact that I have contacted Parcel2goserveral times during the process, and 22 days before the parcel was returned, Parcel2go told me "Everything is OK with your parcel, if anything else is needed we will contact you via e-mail".

My parcel was returned on the 18/04/2019, Parcel2go website shows that my parcel was delivered on the 16/02/2019.
You just cannot trust anything about this company.

Unbelievable and unacceptable. Parcel2go is not a trustworthy company, I really do not recommend it.

What a waste of time. After not collecting parcel and claiming they had tried (lies), I then had to resort getting it sent ASAP. They suggested doing a drop off. I explained I no longer had a printer due to moving as it was packed. No problem' I'm told the drop off shops can do this for you'. 2 hours and 2 drop off shops later, this is NOT the case. Neither shop offered this and said they had never heard of that service. I spoke to customer service. Show them the label in the email, they can work from the barcode in the email'. Again, this is not true. A day wasted, a parcel that can no longer be sent due to time restrictions, and 7 days to wait for a (supposed) refund. Avoid at all costs. Time and money wasters.

Have experienced the worst parcel delivery service ever. A parcel was sent through this company and lost. After reporting loss 5 weeks of investigation emails were received until finally an email was received stating the parcel was found and delivered. This was a total scam and no delivery had ever been made although a scanned signature was produced for first delivery which closed the claim without any communication possible.
No telephone numbers are obtainable except for a chat line which gives an answer tough luck not caring at all.
This company should be listed on Rip Of Britain

Parcel2go was inefficient and unhelpful. I was sent a parcel which was posted ot my previous address and the parcel got lost in transit. Parceltogo never informed me that there was a problem, having to reach out to my land lady to query them in their online system (the company actually has no telephone number to talk to, essentially you are forced to "communicate" with automated chats that essentially copy and paste company policies that ultimately just mean they take no responsibility). This parcel contained sensitive information and an expensive perfume. My impression is that at some point in the process, my parcel got quarantined and the content kept by employees. When my landlady raised a claim, she was told to wait for 2 weeks, in which nothing really happened as they claimed she had "declined to cover the parcel". When she queried this further, she was asked to wait for another 2 days, and again, nothing happened.

In short - they are allowed to lose parcels, waste your time and take no responsibility or action.

I am extremely disappointed with the service.