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Jaro P.

  • 1 Review
  • 1 Helpful Vote
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Experience: Business

Member since June 2019

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1 Review by Jaro

6/25/19
PLEASE PLEASE SAVE YOURSELF SOME HASSLE
PLEASE PLEASE SAVE YOURSELF SOME HASSLE AND DO NOT BOOK WITH P2GO.

Robotic customer service - they do not have phone numbers so you will chat with idiotic live chat staff, who read off script and do not want to help you.

My experience - booked and ordered hermes light and large delivery with P2Go ON 17/06/19. first time booking this service- cost me £23. 18/06/19 courier collected the item(noblechair gaming chair, which was £200), was supposed to come by 24/06/2019. It is 25/06/2019 and tracking says its been collected still, not even on its way, I am sure its been lost...Contacted p2go on 22/06/2019 to be told that they will contact the courier for me and it will take 1 - 2 days. Contacted them again on 24/06/2019 for them to say the same thing. Contacted again on 25/06/2019 to wait until 27/06/2019 for a response, where all it should be is that the parcel is here and my money should be refunded and chair should be compensated!! DO NOT I REPEAT DO NOT BUY ANY SERVICE THROUGH THEM, BUY DIRECT DPD.

P2GO AND HERMES ARE BOTH ABSOLUTELY AWFUL AND USELESS AT BOTH CUSTOMER SERVICE AND DELIVERING YOUR ITEM THAT YOU PAID THEM TO DO....1 SIMPLE JOB

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