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1 Review by Paulo

Parcel2Go.com

Parcel2Go.com

5/11/19

Really bad customer service.
Be carefull with Parcel2go as they might not be able to provide you the right status of your parcel. If something happens, they will try to blame their own supplier (which is their responsibility anyway) or try to invent a convenient excuse.

In my case, Parcel2go used the excuse that they could not send me an e-mail because I hadn't provided a local phone number when I booked my parcel.
It was an international delivery and I have provided a local number 22 days before the beginning of the returning process. The parcel was returned because Parcel2go forgot to send me an e-mail with instructions for an additional fee from local customs. What makes the situation even more unacceptable is the fact that I have contacted Parcel2goserveral times during the process, and 22 days before the parcel was returned, Parcel2go told me "Everything is OK with your parcel, if anything else is needed we will contact you via e-mail".

My parcel was returned on the 18/04/2019, Parcel2go website shows that my parcel was delivered on the 16/02/2019.
You just cannot trust anything about this company.

Unbelievable and unacceptable. Parcel2go is not a trustworthy company, I really do not recommend it.

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