I got a phone call phish after the company had my card info. I get dozens of email phish, but this was new. They knew my bank as well as name and ph no. I always use PayPal except for this one time. My bank was very guarded in their opinion of the company. The spiel was the "unusual account activity" one.
Have purchased many things from ozsale and all have been quality and exactly as posted on the site. Reasonable postage times even from overseas with accurate tracking when in transit. Overall happy with the services provided on all of my purchases.
Hi ordered a quilt cover set and after having paid in full via OurPay I am yet to receive the quilt cover. In the last week though after querying it again any evidence of this purchase has been removed from my account as well as the email contact querying the status of the purchase. I am now trying to get an answer but no luck as they are asking for details of the purchase which I cannot provide as they have removed! Never purchasing again!
Hi Amanda, thank you for your message and I am sorry that you have received not received your order yet. Could you please provide us with the order number and I will check further on the order status for you. Looking forward for your reply.
I purchased a Burberry Handbag from Ozsale.
I have requested to return the item as:
1. Stud missing from gold closure hardware
2. All gold studs are tarnished - throughout the bag
3. Glue residue noted in 2 areas of the bag
4. Black marks on leather of 2 of the straps.
This is supposed to be a high end luxury item and I find all of the above unacceptable and were not disclosed in the listing of the item. I would not have bought this item had I known about all of the above faults.
I have dozens of photos. This item is really not up to standard!
In addition to this I have doubts as to the authenticity of the item.
The returns team have declined the return of the item. I find this highly unacceptable.
Hello Tracey
We are sorry to hear that your latest purchase was not up to standard. We are not able to take returns for swimwear but as in this case the item is faulty we are happy to accept this return for a full refund. Please allow me to take this opportunity to apologise for any inconvenience caused here that this was not actioned in the first instance. Could I please ask you to call us on 02 8081 0972 so that we can set this right for you.
Products are a high quality and such low prices! I am always amazed at my purchases and how quickly they arrive. The app is super easy to use and I can easily move between the sales and add items to the shopppng cart. I have recommended using Ozsale to many of my friends as it is a fantastic shopping site!
Overall I am completely satisfied with ozsale. The products provided, quality, price and how I am treated and responded to by the staff. Love the variety on your site and definitely your realistic and accurate sizing on most occasion which are more so then other sites.
I highly recommend not to buy from this website. I ordered two weeks ago, my order status never updated, emailed to the customer service and told your order is processing and be patient to wait. I chased up again after a week, told due to unforeseen circumstance, the order still not shipped and I could cancel if I like. I would have done it if they told me a week ago, it is close to Christmas and how could I have enough time to order another one before this weekend as it is a gift to my best friend. Please Please do not buy from this website.
Hello Bon, Thank you for your message. Most of our stocks are sent over by our brand partners once the sales event ends. Unfortunately, sometimes delays can happen due to many factors that are out of our control. I am sorry that your order has not been sent out yet. I am really sorry that the outcome to this was not as expected and please do let me know if there is anything I can do for you.
I have always had good outcomes when shopping through your site. Products are always good quality and delivery on the most part very prompt. I have also found your Customer Service personnel to be helpful and professional. Probably my favourite online shopping site.
Overall, excellent! I've been shopping in Ozsale for how many years now and my experience is great. There are times that I need to ask for a refund or return with my order and the Ozsale team are very helpful and accommodating. They answer my queries with care & the refund is fast. I always recommend Ozsale to my friends & family.
I've bought many items from Ozsale, and everything has been fantastic. I've received my items quickly, and they are absolutely genuine items at the best price.
I literally cannot fault anything with the company
Easy to purchase a number of items. One was refunded as out of stock, which was disappointing. But otherwise fine. Love the emails to highlight new sales, otherwise I would have missed out on this one. Thanks
I bought a big haul of items off ozsale from cosmetics to gadgets and I am so thrilled with all the products I have purchased being 100% authentic and being of such high quality. Definitely would recommend to a friend.
These items were sourced from New Zealand. I purchased them for a Christmas present. They were received in a few weeks. The product was exactly as per the website. My only issue was not with Ozsale but with Australia Post as I was advised that the items would be delivered the day after they were actually ready to be delivered and I had to go to the Post Office to collect them.
I guess that I have had a range of experiences with Ozsale and I am still a happy user. It is when something goes wrong that the real test takes place. I have never been disappointed with the Ozsale response and I would be happy to recommend them to others as a solid and responsive trading partner - great products and great service.
Absolutely love Ozsale! Have been visiting the site for a few years now. So nice to be able to dress well on a budget. The value is amazing, sometimes I have to pinch myself to believe the deals on offer are real! Thank you Ozsale.
My experience with ozsale is an excellent one, the products are cheap and the delivery was powerful, all the items i bought came on time just as i expected. The products sold here are of very good quality. When i asked for a refund of one of the dresses i bought, I got my money just in time. I love shopping with ozsale.
I have to say that I have bought a lot of stuff from this website and its been good stuff but for some reasons now they are so slow at sending order it really bad they give to tracking but it never moves and when you ask them where is my order they say it is on the way I have two order well behind what they say it should be very frustrating you can not even track order and before you could when I bought thing off this website they need to pick up there game again and be as good as what they once used to be or I stop buying and find other website that you can track order and it faster! Because this is way to slow not sure even if I get goods anymore
I love how Ozsale gets a wide range of new products every day, with its low prices you can find high quality brands for a quarter of the retail price on many itens from technology to clothing and homewhere.
I purchased a toy for my niece for Christmas. It was on her wish list but would normally be too expensive for us. The very day I received her list I saw the exact item on OzSale for a great price! The ordering was simple and the item arrived within two weeks.
Such an easy way to shop!
Easy to use, new sales realeased throughout the day. Only killer is the flat shipping fee whether I buy 1 item worth $10 or 5 worth $200 its always like $10. Free shipping for purchases under $50 would result in me buying alot more things
Overview
OZSALE has a rating of 2.6 stars from 1,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OZSALE most frequently mention delivery date, phone number and credit card. OZSALE ranks 3rd among Flash Sales sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate the time you have taken out of your day to provide this review, and share your experience. I am truly sorry for the dissatisfaction you are reporting, and would love if you could provide us with some further context on this inquiry, so that I could ensure that your feedback is received by the appropriate party. As such, I would love if you could PM us here with some further details, so that this could be investigated and the appropriate action taken.
Alternatively, I would also invite you to reach out to us over the phone, on (02) 8081 0972, 9am - 8pm weekdays, so that we could discuss this further, and ensure that your voice is heard. Cheers, Jack.