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I purchased a Burberry Handbag from Ozsale.
I have requested to return the item as:
1. Stud missing from gold closure hardware
2. All gold studs are tarnished - throughout the bag
3. Glue residue noted in 2 areas of the bag
4. Black marks on leather of 2 of the straps.
This is supposed to be a high end luxury item and I find all of the above unacceptable and were not disclosed in the listing of the item. I would not have bought this item had I known about all of the above faults.
I have dozens of photos. This item is really not up to standard!
In addition to this I have doubts as to the authenticity of the item.
The returns team have declined the return of the item. I find this highly unacceptable.
Tracey W.'s review of OZSALE earned a Well Said vote
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They frequently post items for sale with deep discounts, once your order is submitted and paid...
Hello Tracey
We are sorry to hear that your latest purchase was not up to standard. We are not able to take returns for swimwear but as in this case the item is faulty we are happy to accept this return for a full refund. Please allow me to take this opportunity to apologise for any inconvenience caused here that this was not actioned in the first instance. Could I please ask you to call us on 02 8081 0972 so that we can set this right for you.