Overstock.com

I bought 3 rugs costing $121.00 to return without having paid $20 for a year of free shipping, "O" plan cost $126.00. WHAT? And the customer service rep confirmed it. The catch is if you purchase the "O" plan, you get free shipping but you dont get your money back, it will only be a store credit so you are locked in. Being a first time customer online, this was a shock and I will never purchase from them again. I will see how much it will cost me to ship myself. I will probably have to come out of my pocket more, like purchase insurance and receipt of delivery acceptance for extract proof that they received the rugs I never used.

Just had the most annoying transaction with overstock.com. My order clearly shows a Free Shipping by 12/25 banner, yet there is a shipping charge. After an HOUR on the chat system they still would not waive the fee. I was told two completely different justifications about the fee (did not meet minimum order and also was not close enough to 12/25). Really, it's all BS. Their banner clearly states that shipping is free. There is also no shipping charge listed in the Shipping Options menu. Yet, they charged for shipping. See image below (hiding the item itself). Really, I couldn't care less about the $5 - it's not even my money. It's just the principle of the thing. Such poor customer service. Shame on Overstock.com
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I ordered a memory foam mattress for over $700, it was supposed to be medium, its awful, so soft you just fall into it and even though its 12" deep you go straight to the bed base. I complained, they said it was faulty, that they would refund my money, call me in 24 hrs to arrange collection, nothing happened, I called 6 times, emailed, different story every time. Now they email telling me it cannot be returned. I wont get a refund. Disgusting service, nowhere online does it say it cannot be returned.

I ordered a bed frame from Overstock, but realized I put in the wrong shipping address. I reached out to see if they could change it, and they said, no problem, they'd do so.

The next day, I check the tracker, and I saw that the package had been sent back to sender! I reached out to Overstock again, and was basically told that there was nothing they could do, that they'd issue me a refund, and can't even place the item on hold for me because it's out of stock. They are going to issue me a refund when the item gets back to their warehouse, which will take another week.

Unbelievable, uncaring customer representatives. The unwillingness I will never purchase another product from here again.

Hands down the worst company I have ever done business with. After weeks of searching for the perfect desk for my wife and I's office we finally found the exact one we wanted. After being beyond thrilled, we waited nearly 3 weeks for delivery. 72 hours before we were about to receive our purchase we were informed that the item we bought was given to another individual and we would not be receiving it. Their customer care was beyond useless and tried to sugar coat the issue by passing the blame to a third party vendor. After blaming the vendor who handles your inventory, their company did nothing to rectify the issue other than simply reimburse us our money. Now we are left high and dry with no home office for several more weeks, and will either have to completely redesign our office or spend endless hours trying to find the perfect desk yet again. I absolutely will never use their company again, and will be certain to persuade others to not do so as well!

I ordered luggage from OVERSTOCK on wednesday at 3 am & chose expedited 1 day shipping which cost almost as much as the luggage... they decided to place my order on hold at loss prevention. They finally contacted me this morning to verify my address at which point I asked when the delivery was set for... the answer was next Tuesday the 21st! What was the point of me paying $150 for expedited shipping? To receive my shipment 4 days late?!?!? When I spoke to Shelly in management she was insincere throughout the entire conversation. Basically unapologetic. I will never use this website again! What a waste of time & energy... Amazon is so much more reliable.

I love this site. I bought my down comforter and Egyptian cotton sheets for a fraction of what they would of cost anywhere else, and the comforter and sheets are very nice quality. I also ordered three throw rugs for my rather long and wide hallway in my house. The total for all 3 rugs was under $100. The rugs look great and are holding up well despite our two cats running around on them. The carpets had obviously been stored for a while as it took months for them to finally lay flat, but they were worth every penny, our friends think we spent hundreds more than we actually did.

I bought a chest of drawers for $130 here. It arrived about a week late and then fell apart right after I spent 4 hours building it and had thrown away the huge and heavy box (I live in a walk-up). Every single drawer was broken and my stuff was everywhere. They offered me a measly $25 compensation or said my only option was to spend hours carefully taking it apart so they could 'inspect it' and maybe offer me the exact same product as a replacement... absolutely not, bought one of Amazon. Avoid.

We used overstock.com two years ago for Christmas gifts. One of the gifts we ordered was sent to another state. Constantly checking on where our order went to, we finally got a response and they claimed to mail a new one out. It turned out that the second order also got mailed to a different state! Continually trying to get resolution to the situation, we just gave up. We never got our intended purchase and we never were given any type of refund.

The prices at overstock.com are not really discounted. They may receive overstock items but some things are actually more expensive than if you were to purchase at a local retailer.

Unfortunately I can't give this website a good review.

My experience with Overstock has been stellar. I had a very frustrating situation recently where a piece of furniture (that was less expensive on Overstock than anywhere else) arrived damaged due to shipping. They immediately shipped another which was unfortunately even more damaged - again, clearly due to shipping. They could not have been more accessible (okay, there was a bit of a wait due to pandemic-era staff reductions, but still...), apologetic and professional. A full refund was issued, even though only a percentage off was fair for the damaged first item which I kept. I've purchased many things from Overstock over the years, have never had a problem due to company operations and will continue to shop there.

The lead tells it all. Were they kidding me? No, an acceptable substitution by Overstock's standards. I am not sure what kind of home these standard setters live in, but not home I have ever been in would be equally served with an end table in front of the sofa instead of a coffee table. I had to return this fiasco and buy an end table at a local store. When mistakes like this are made, you are only given one chance. I am through with Overstock.com. A David