Noelle W.

My experience with Overstock has been stellar. I had a very frustrating situation recently where a piece of furniture (that was less expensive on Overstock than anywhere else) arrived damaged due to shipping. They immediately shipped another which was unfortunately even more damaged - again, clearly due to shipping. They could not have been more accessible (okay, there was a bit of a wait due to pandemic-era staff reductions, but still...), apologetic and professional. A full refund was issued, even though only a percentage off was fair for the damaged first item which I kept. I've purchased many things from Overstock over the years, have never had a problem due to company operations and will continue to shop there.