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I bought 3 rugs costing $121.00 to return without having paid $20 for a year of free shipping, "O" plan cost $126.00. WHAT? And the customer service rep confirmed it. The catch is if you purchase the "O" plan, you get free shipping but you dont get your money back, it will only be a store credit so you are locked in. Being a first time customer online, this was a shock and I will never purchase from them again. I will see how much it will cost me to ship myself. I will probably have to come out of my pocket more, like purchase insurance and receipt of delivery acceptance for extract proof that they received the rugs I never used.
Tip for consumers:
That if you were not interested in being a repeated customer, gove better options for returns rather than lock in to a subscription or for prepay not be a fee larger than the amount you paid for the merchandise. to me that is a scam
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